AdvanceConnect Terms, Conditions, and Fees


An AdvanceConnect account is a friends and family-owned prepaid calling account that allows friends and family members to receive collect calls from inmates and have the call charges deducted automatically from the prepaid balance on the AdvanceConnect calling account. An AdvanceConnect prepaid calling account must be funded prior to receiving inmate calls.

Multiple phone numbers can be added to an AdvanceConnect account to ensure that inmate calls can connect to friends and family members at various numbers (work, mobile, home, other relatives, neighbors, friends, etc., subject to facility restrictions). Phone numbers can be added to or removed from an AdvanceConnect account by the AdvanceConnect account holder. Phone numbers associated with an AdvanceConnect account may receive inmate calls as long as there is an adequate prepaid balance of funds on the AdvanceConnect account to cover the cost of the inmate calls. An AdvanceConnect account owner will be held responsible for charges associated with all telephone numbers added to the account.

Friends and family members may open an AdvanceConnect account at 1-800-844-6591 or The following information is required when opening an AdvanceConnect account:

- First and Last Name

- Address

- City, State, Zip

- Passcode (PIN)

- Telephone number

- Email Address

- Name of the facility from which the account holder is receiving calls

AdvanceConnect account information can be accessed 24/7/365 at 1-800-844-6591 and, which support requests to open an account, access account calling activity, fund an account, make account changes, close an account, or request a refund on an account. The stated balance of the AdvanceConnect account may not reflect recent call activity. Due to call processing cycles, it is possible to spend more than the total amount of funds available in the AdvanceConnect account. If an AdvanceConnect account has charges that exceed the account balance (in which case the account balance will be negative), the account will be blocked from receiving further inmate calls. AdvanceConnect account holders are responsible for payment of any balance due on the AdvanceConnect account. The AdvanceConnect account holder will be required to pay the amount due before the AdvanceConnect account will be unblocked. Account blocks are released periodically throughout the day, so it may take up to 24 hours for an AdvanceConnect account to be able to receive calls again after making a payment.

AdvanceConnect account holders may add money to their AdvanceConnect account by:

- Calling Securus at 1-800-844-6591

- Visiting the Securus website at

- Using Personal Online Banking

- Mailing a personal check, money order or cashier's check to:

Securus Correctional Billing Services
PO Box 650757
Dallas, TX 75265-0757

Payments sent via mail may take seven to ten business days to process. To ensure timely processing of a mailed payment, the payment should include documentation of the friend or family member's ten-digit telephone number and the AdvanceConnect account number.

- Visiting any Western Union agent location

- Visiting any MoneyGram agent or FormFree® location

- Using a lobby kiosk at select correctional facilities

Account Funding Conditions:

Funding Method

Payment Address

Payment Processing Fee*


Up to $3.00 - Visa and MasterCard



Up to $3.00 Visa and MasterCard



Up to $5.95 Visa and MasterCard

Postal Mail

Securus Correctional Billing Services
PO Box 650757
Dallas, TX 75265-0757



Select facilities

$3.00 cash;
$3.00 credit/debit card


Express Payment blue form or FormFree®

$10.99 (MoneyGram fee can vary; direct customer to MoneyGram)

Western Union

Quick collect blue form

$11.95 (WU fee can vary; direct customer to WU)


* Standard pricing. Fee may vary by facility. This fee is associated with the convenience of using a Visa or MasterCard credit card or debit card for payment.

There is no payment processing fee imposed if the AdvanceConnect account payment is made by postal mail or via the AdvanceConnect account holder's online bill payment service through the account holder's personal bank.

In most cases, payments are posted to accounts within one hour. However, it can take up to 24 hours for the call management system to receive updated information about payments on these accounts. AdvanceConnect account holders can visit or call 1-800-844-6591 after making a payment to check their account balances and confirm receipt of payment(s).

Billing Statements and Fees:

AdvanceConnect account holders do not receive bills on an AdvanceConnect accounts unless there is a negative account balance greater than $10.00, in which case the account holder will be billed for the amount due on the account. AdvanceConnect account holders can go to or call 1-800-844-6591 to get balance and other information on their AdvanceConnect accounts.

Applicable governmental taxes and fees are in addition to the rates and charges for calling service.

Multiple telephone numbers may be added to an AdvanceConnect account, including mobile phone numbers (subject to facility restrictions).

A Federal Universal Service Fund (“USF”) charge is applied to a friend or family member's bill if they are accepting state-to-state or international calls from inmates.]

Account Balance Notifications:

Securus may utilize automated account notification campaigns to let AdvanceConnect account holders know when the AdvanceConnect account requires additional funding in order to receive further inmate calls.

Account Closing:

AdvanceConnect account holders can initiate account closing by:

- Calling Securus at 1-800-844-6591

- Visiting the Securus website at

Once an AdvanceConnect account holder has requested that his or her account be closed, the request is held for 7 to 10 days to allow for any unbilled calls or other charges to clear the account prior to closing. The account is then closed, and if applicable, a refund may be processed.


Refunds of unused balances, when provided, are credited back to the credit or debit card used to fund the AdvanceConnect account. If the AdvanceConnect account holder used a prepaid Visa or MasterCard to fund their account, the account holder must maintain possession of the card to ensure they receive their refund. If the AdvanceConnect account holder funded the account through check, money order, Western Union or MoneyGram, a refund check will be mailed to the AdvanceConnect account holder, which could take up to four weeks for processing. AdvanceConnect account holders have 180 days from the date of the last call received on the AdvanceConnect account to request a refund of any unused balance. The balance of the refund may vary based on when calls were last received. Alaska and TDCJ customers have 365 days to request a refund. Connecticut Department of Corrections unclaimed property will be remitted to the state after 3 years. Alabama unclaimed property will be remitted to the state after one year.

Other terms:

CT DOC customer may change their billing method at any time if they are good standing.   Prepay customers will receive a 25% discount off collect calling rates.

More applicable terms and conditions apply. See Securus' General Terms and Conditions, including Privacy Policy, for further applicable terms and conditions.