The health and safety of our community is top priority, and that includes our Call Center Associates who are committed to providing customer support during this time of crisis. Out of an abundance of caution due to the Covid-19 virus, we are currently operating with reduced staff in the Customer Service call center, and therefore call center hours have been reduced to 7:00am – 10:00pm CT. Due to these adjustments, customers may experience extremely long hold times. We highly recommend the use of the automated IVR system available through the 1-800 phone number, as well as using our mobile app and website. We appreciate your patience and understanding as we all cope with impacts of this wide-spread pandemic.

By Phone

MAIN SUPPORT LINE

24×7 365 days a year
Calling from mobile device

972-734-1111

Calling using landline phone/international

1-800-844-6591

Securus Video ConnectSM Information

1-877-578-3658

Online Assistance

FREQUENTLY ASKED QUESTIONS

24×7 365 days a year
Search our knowledge base

EMAIL A QUESTION

24×7 365 days a year
Email a question to our Customer Care team

ONLINE SUPPORT AND CHAT

Online Support
24×7 365 days a year
Find answers by answering a few questions


Online Chat
Available 7:00 AM – 9:00 PM Central

PRESS INQUIRIES

Press inquiries for media

By Mail

GENERAL CORRESPONDENCE

Securus Correctional Billing Services
PO Box 1109
Dallas, Texas 75001

CHECK PAYMENTS

Securus Correctional Billing Services
PO Box 650757
Dallas, Texas 75265-0757