The health and safety of our community is top priority, and that includes our Call Center Associates who are committed to providing customer support during this time of crisis. Out of an abundance of caution due to the Covid-19 virus, we are currently operating with reduced staff in the Customer Service call center, and therefore call center hours have been reduced to 7:00am – 10:00pm CT. Due to these adjustments, customers may experience extremely long hold times. We highly recommend the use of the automated IVR system available through the 1-800 phone number, as well as using our mobile app and website. We appreciate your patience and understanding as we all cope with impacts of this wide-spread pandemic.

THANK YOU for contacting Securus Correctional Billing Services.

We apologize for the inconvenience, but our Customer Care Live Chat is currently offline. Please feel free to use our FAQs and our Submit a Question functions during our down time. For automated account information, please log in to Securus Online or call 800-844-6591.