By Phone
MAIN SUPPORT LINE

24×7 365 days a year
Calling from mobile device

972-734-1111

Calling using landline phone/international

1-800-844-6591

Online Assistance
ONLINE ASSISTANT

24×7 365 days a year
Assistance with locating answers on this site

FREQUENTLY ASKED QUESTIONS

24×7 365 days a year
Search our knowledge base

EMAIL A QUESTION

24×7 365 days a year
Email a question to our Customer Care team

PRESS INQUIRIES

Press inquiries for media

By Mail
GENERAL CORRESPONDENCE

Securus Contact Center
PO Box 1109
Dallas, Texas 75001

CHECK PAYMENTS

Securus Correctional Billing Services
PO Box 650757
Dallas, Texas 75265-0757

Aventiv®
is the parent company of
JPay® | Securus Technologies®

©2025 | Securus Technologies, LLC All Rights Reserved
Money transfers and payments are subject to terms of service and may be subject to state laws and regulations. Please see the AllPaid and JPay websites for further information.
Apple, the Apple logo, iPhone, and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
Android, Google Play and the Google Play logo are trademarks of Google LLC.

Hi—I’m your Securus online assistant.
What can I help you with today?
LET'S CHAT

ONLINE ASSISTANT