Direct Bill Terms, Conditions, and Fees

back

A Direct Bill account is a friends and family-owned calling account that allows friends and family members to receive collect calls from inmates and have the call charges billed directly from Securus to the Direct Bill account holder each month. Friend and family members are required to pass a credit check in order to be approved for a Direct Bill account.

Multiple phone numbers can be added to a Direct Bill account to ensure that inmate calls can connect to friends and family members at various numbers (work, mobile, home, other relatives, neighbors, friends, etc.). Phone numbers can be added to or removed from a Direct Bill account by the Direct Bill account holder. A Direct Bill account owner will be held responsible for charges associated with all telephone numbers added to the account. Phone numbers associated with a Direct Bill account may receive inmate calls as long as the Direct Bill monthly credit limit has not been exceeded and there is no past-due balance on the Direct Bill account. Direct Bill allows inmate calls to connect to mobile phones, subject to facility restrictions.

Friend and family members may open a Direct Bill account at 1-800-844-6591 or www.securustech.net. The following information is required when opening a Direct Bill account:

- First and Last Name

- Address

- City, State, Zip

- Passcode (PIN)

- Email Address

- Social Security Number

- Driver's License Number

- Date of Birth

- Telephone number

- Name of the facility from which the account holder is receiving calls

Credit Check:

 

In order to establish a Direct Bill account, friends and family members must pass a credit check, which may involve a credit reporting agency. Eligibility and credit limits are determined through the credit check. The credit check requirement does not apply in Alaska.

Direct Bill account information can be accessed 24/7/365 at 1-800-844-6591 and www.securustech.net, which support requests to open an account, access account calling activity, make a payment, make account changes, or close an account. The stated balance of the Direct Bill account may not reflect recent call activity due to call processing cycles. Monthly bill invoices must be paid in full by the due date or the Direct Bill account will be blocked from receiving further inmate calls. The Direct Bill account will be blocked from receiving further inmate calls if the monthly credit limit has been exceeded. Once the credit limit has been exceeded, the Direct Bill account holder must make a payment on the account before the Direct Bill account will be unblocked. Account blocks are released periodically throughout the day so it may take up to 24 hours for a Direct Bill account to be able to receive calls again after making a payment.

Direct Bill account holders may make payments on their Direct Bill accounts by:

- Calling Securus at 1-800-844-6591

- Visiting the Securus website at www.securustech.net

- Using Personal Online Banking

- Mailing a personal check, money order or cashier's check to:

Securus Correctional Billing Services
PO Box 650757
Dallas, TX 75265-0757

Payments sent via mail may take seven to ten business days to process. To ensure timely processing of a mailed payment, the payment should include documentation of the friend or family member's ten-digit telephone number and the Direct Bill account number.

- Visiting any Western Union agent location

- Visiting any MoneyGram agent or FormFree® location

- Visiting any JPay retail location

Account Payment Conditions:

Funding Method

Minimum Funding Amount

Payment Address

Payment Processing Fee*

Web

None

www.securustech.net

Up to $7.95 Visa or MasterCard

IVR

None

1-800-844-6591

Up to $9.95 Visa or MasterCard

CSR

None

1-800-844-6591

Up to $9.95 Visa or MasterCard

Postal Mail

None

Securus Correctional Billing Services
PO Box 650757
Dallas, TX 75265-0757

$0

MoneyGram

None

Express Payment blue form or FormFree®

$10.99 (MoneyGram fee can vary; direct customer to MoneyGram)

Western Union

None

Quick collect blue form

$11.95 (WU fee can vary; direct customer to WU)

 

 

 

 

 

 

 

 

 

 

 

*Standard pricing. Fee may vary by facility. This fee is associated with the convenience of using a Visa or MasterCard credit card or debit card for payment,

There is no payment processing fee imposed if the Direct Bill account payment is made by postal mail or via the Direct Bill account holder's online bill payment service through his or her personal bank.

In most cases, payments are posted to accounts within one hour. However, it can take up to 24 hours for the call management system to receive updated information about payments on these accounts. Direct Bill account holders can visit www.securustech.net or call 1-800-844-6591 after making a payment to check the account balance and confirm receipt of payment(s).

Billing Statements and Fees:

Direct Bill account holders will receive a detailed monthly bill statement of account activity with an invoice that requires payment due 20 days from the bill statement date.  Monthly bill invoices must be paid in full by the due date or the Direct Bill account will be blocked from receiving further inmate calls.  Late or non-payment of a Direct Bill invoice may restrict the ability of a friends and family members to obtain future credit.  Bills paid seven (7) days or more late will be converted to  a prepaid AdvanceConnect account.  Securus may also take further collection action, including referral to a collection agency.  Direct Bill account holders can go to www.securustech.net or call 1-800-844-6591 to get balance and other information on their Direct Bill accounts.

In any month that the Federal Universal Service Fund ("USF") charge is applied due to a friend or family member's receiving and accepting state-to-state or international calls from inmates, the Direct Bill account will also be charged a Federal Regulatory Recovery Fee of up to $3.49 which will be included on the friend or family member's bill statement.  This fee applies once per month per Direct Bill account only when applicable.  This fee is in addition to the collect call charges and the USF charge.

A State Cost Recovery Fee applied as a per-call surcharge of up to five percent (5%) and associated applicable taxes may apply on intrastate calls originating from facilities in order support operating as a regulated entity within the state.

A Location Validation Fee applied as a per-call surcharge of up to four percent (4%) and associated applicable taxes may apply to calls originating from facilities that have elected to utilize Securus' Location Based Services technology to verify the geographic location of the called party for security purposes pursuant to Correctional Institution contracts.

Account Balance Notifications:

Securus may utilize automated account notification campaigns to let Direct Bill account holders know when there is a Direct Bill account payment coming due or past due or if the account has been blocked from receiving further inmate calls.

Account Closing:

Direct Bill account holders can initiate account closing by:

- Calling Securus at 1-800-844-6591

- Visiting the Securus website at www.securustech.net

Once a Direct Bill account holder has requested that his or her account be closed the request is held for 7 to 10 calendar days to allow for any unbilled calls or other charges to clear the account prior to closing. If there are any outstanding charges, the Direct Bill account holder will be issued a final bill statement and invoice.

Securus may initiate the closing of a Direct Bill account due to fraudulent account activity.

Refunds:

Occasionally a Direct Bill account holder may over-pay the bill and request a refund of the amount overpaid. To request a refund, the Direct Bill account holder must call Securus at 1-800-844-6591. There is no charge to the customer to receive a refund in these cases.

Other terms:

CT DOC customer may change their billing method at any time if they are good standing.   Prepay customers will receive a 25% discount off collect calling rates. 

More applicable terms and conditions apply. See Securus' General Terms and Conditions, including Privacy Policy, for further applicable terms and conditions.

back