GENERAL TERMS AND CONDITIONS INCLUDING PRIVACY POLICY, PRODUCT TERMS AND CONDITIONS, AND MOBILE TERMS AND CONDITIONS
- General Terms and Conditions
- Privacy Policy
- Product Terms and Conditions
- Mobile Terms and Conditions
The following General Terms and Conditions apply to all products and services provided by Securus Technologies, Inc. (“Securus”, “we”, “our” and “us”). Securus, through our website and otherwise, offers a wide variety of products and services to the correctional industry, including inmates and their friends and families, and to law enforcement. The term “you” or “your” includes anyone who uses or purchases the products or services that Securus offers.
YOU MUST READ THESE TERMS CAREFULLY. By accessing or using our website or Securus products or services, or by purchasing Securus products or services, you agree to comply with the terms and conditions set forth herein. Specific products and services available through our website or otherwise have their own terms and conditions that apply to your purchase and use thereof, including features, pricing and so forth. You agree to carefully and thoroughly review our website and understand the terms and conditions regarding said products and services, and you agree to be bound to commitments you make to Securus in exchange for your use or purchase thereof.
By clicking accept, you confirm that you have read and understand these general terms and conditions, including privacy policy, and that you accept, and agree to comply with, adhere to and be bound by, said terms and conditions, including privacy policy. Further, by clicking accept to these terms and conditions, you consent to receive periodic email communications from us, including but not limited to marketing communications relating to our products and services. If at any time you would like to cease receiving such emails, please follow the opt-out process that is provided near the bottom of each such email.
1. AUTHORITY
When you provide information to us in connection with purchasing or using our products or services, you agree to do so only under proper authority, including but not limited to your agreement that credit card numbers you may provide us are ones for which you have proper authority to incur charges. Our website is intended for use by adults.
2. CHANGES TO THE TERMS AND CONDITIONS OR TO OUR WEBSITE
In the absence of prior notification requirements, Securus may change or modify these terms, or the terms of our unique products and services, from time-to-time without notice other than posting the amended terms on our website. The amended terms will automatically be effective when so posted, and your continued use of our website after any changes in these terms shall constitute your consent to such changes. Securus reserves the right to change, modify or discontinue, temporarily or permanently, our website (or any portion thereof), including any and all content contained on our website, at any time without notice. You agree that Securus shall not be liable to you or to any third party for any modification, suspension or discontinuance of our website (or any portion thereof).
3. REGISTRATION, PASSWORD AND SECURITY
Whenever you provide us information on our website, you agree to: (a) provide true, accurate, current and complete information and (b) as necessary, maintain and promptly update such information to keep it true, accurate, current and complete. If you provide any information that is, or that we have reasonable grounds to suspect is, untrue, inaccurate, not current or incomplete, Securus may without notice suspend or terminate your access to our products or services or our website and refuse any and all current or future use of our products or services or our website (or any portion thereof).
If any portion of our website requires you to register or open an account you may also be asked to choose a password and a user name. Please select a password that would not be obvious to someone trying to guess your password, and change it regularly as an added precaution. You are responsible for maintaining the confidentiality of the password and account, and you are fully responsible for all activities that occur under your password or account identification. You agree to immediately notify Securus of any unauthorized use of your password or account or any other breach of security. Without limiting any rights which Securus may otherwise have, Securus reserves the right to take any and all action, as it deems necessary or reasonable, to ensure the security of our website and your account, including without limitation terminating your account, changing your password, or requesting additional information to authorize transactions on your account. Notwithstanding the above, Securus may rely on the authority of anyone accessing your account or using your password and in no event and under no circumstances shall Securus be held liable to you for any liabilities or damages resulting from or arising out of (i) any action or inaction of Securus under this provision, (ii) any compromise of the confidentiality of your account or password and (iii) any unauthorized access to your account or use of your password. You may not use anyone else’s account at any time, without the permission of the account holder.
The security of your personally identifying information is important to us. While there is no such thing as “perfect security” on the Internet, we will take reasonable steps to help ensure the safety of your personally identifying information. However, you understand and agree that such steps do not guarantee that use of our website is invulnerable to all security breaches, and that Securus makes no warranty, guarantee, or representation that use of any of our website is protected from viruses, security threats or other vulnerabilities.
4. INTELLECTUAL PROPERTY RIGHTS
The Securus website, and any and all products and services offered thereunder and otherwise by Securus, and all right, title and interest in and to the products and services (including but not limited to the content of, and the products and services described in, our website) are the sole property of Securus or its licensors, and are protected by U.S. copyright and international treaties. Except for the limited rights expressly granted to you herein, Securus reserves for itself and its licensors all other right, title and interest. Without limitation on the foregoing, you may not reproduce, modify, display, sell, or distribute the content herein, or the products and services described herein, or use them in any other way for public or commercial purpose. This includes any products or services with the “Securus” name, as well as the Securus design logo and certain other names or logos which are service marks or trademarks of Securus, and all related product and service names, design marks and slogans which are also the service marks or trademarks of Securus. In addition, the design of our website (including color combinations, button shapes, layout, design and all other graphical elements) are also protected by Securus’ trademarks, service marks and copyrights. Any and all third party product and service marks contained on our website are the trademarks of their respective owners.
5. THIRD-PARTY PRODUCTS AND SERVICES
Parties other than Securus may offer and provide products and services on or through our website. Except for Securus-branded information, products or services that are identified as being supplied by Securus, Securus does not operate, control, or endorse any information, products, or services on other websites or accessible through our website in any way. Securus is not responsible for examining or evaluating, and Securus does not warrant the offerings of, any other businesses or individuals or the content of their websites. Securus does not assume any responsibility or liability for the actions, product, and content of any other third parties except as may otherwise be agreed by contract with said third parties, if any. You should carefully review their privacy statements and other conditions of use.
Our website may contain links to other websites not operated by Securus. The links are provided for your convenience. The inclusion of any links to other websites does not imply affiliation, endorsement or adoption by Securus of those websites or the contents therein. We are not responsible for the contents, links or privacy of any linked website. Access to any other website linked to Securus’ website is at your own risk. When leaving our website, you should carefully review the applicable terms and policies, including privacy and data gathering practices, of that third-party website.
6. PRODUCT AND SERVICE INFORMATION
Securus does not warrant that information, graphic depictions, product and service descriptions or other content of our website is accurate, complete, reliable, updated, current, or error-free. Despite our efforts, it is possible that a price for a product or service offered on our website may be inaccurate or the product or service description may contain an inaccuracy. In the event Securus determines that a product or service contains an inaccurate price or description, Securus reserves the right to take any action it deems reasonable and necessary, in its sole discretion, to rectify the error, including without limitation canceling your order, unless prohibited by law. Securus may make improvements or changes to any of our products or services, to our website, or otherwise, at any time without notice. You agree to notify Securus immediately if you become aware of any pricing or descriptive errors or inconsistencies with any products or services you order through our website and to comply with any corrective action taken by Securus.
7. WEBSITE SECURITY
Violating the security of our website is prohibited and may result in criminal and civil liability. Securus may investigate incidents involving such violations and may involve and will cooperate with law enforcement if a criminal violation is suspected. Examples of security violations include, without limitation, unauthorized access to or use of data or systems including any attempt to probe, scan, or test the vulnerability of our website or to breach security or authentication measures, unauthorized monitoring of data or traffic, interference with service to any user, host, or network including, without limitation, mail bombing, news bombing, other flooding techniques, deliberate attempts to overload a system, forging any TCP-IP packet header, e-mail header, or any part of a message header, except for the authorized use of aliases or anonymous re-mailers, and using manual or electronic means to avoid any use limitations.
8. DISCLAIMER OF WARRANTIES
YOU EXPRESSLY UNDERSTAND AND AGREE THAT:
A) YOUR USE OF OUR WEBSITE, INCLUDING ANY CONTENT OR INFORMATION CONTAINED HEREIN, ANY WEBSITE-RELATED PRODUCT OR SERVICE THAT IS PROVIDED TO YOU, IS AT YOUR SOLE RISK. OUR WEBSITE, INCLUDING ANY CONTENT, SOFTWARE OR INFORMATION CONTAINED WITHIN OUR WEBSITE AND ANY WEBSITE-RELATED SERVICE, IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. SECURUS AND ITS SUPPLIERS, LICENSORS, AND OTHER RELATED PARTIES, AND THEIR RESPECTIVE OFFICERS, AGENTS, REPRESENTATIVES, AND EMPLOYEES EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, STATUTORY OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY OF DATA AND NON-INFRINGEMENT. BECAUSE SOME JURISDICTIONS MAY NOT PERMIT THE EXCLUSION OF CERTAIN WARRANTIES, SOME OF THESE EXCLUSIONS MAY NOT APPLY TO YOU.
B) SECURUS AND ANY CO-BRANDERS, SUPPLIERS, LICENSORS, AND OTHER RELATED PARTIES, AND THEIR RESPECTIVE OFFICERS, AGENTS, REPRESENTATIVES, AND EMPLOYEES MAKE NO WARRANTY THAT (i) OUR WEBSITE WILL MEET YOUR REQUIREMENTS, (ii) MATERIALS, SOFTWARE OR CONTENT AVAILABLE FOR DOWNLOAD FROM OUR WEBSITE ARE FREE OF INFECTION OR VIRUSES, WORMS, TROJAN HORSES, OR OTHER CODE THAT MANIFESTS CONTAMINATING OR DESTRUCTIVE PROPERTIES; (iii) OUR WEBSITE WILL BE UNINTERRUPTED, TIMELY, SECURE (INCLUDING FREE FROM UNAUTHORIZED ACCESS), PROVIDE CONTINUOUS STORAGE OR ACCESS, OR ERROR-FREE, (iv) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF OUR WEBSITE WILL BE ACCURATE, COMPLETE OR RELIABLE, (v) THE QUALITY OF ANY PRODUCTS, SERVICES, SOFTWARE, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH OUR WEBSITE WILL MEET YOUR EXPECTATIONS, AND (vi) ANY ERRORS IN OUR WEBSITE OR SOFTWARE WILL BE CORRECTED.
C) ANY MATERIAL DOWNLOADED, UPLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF OUR WEBSITE OR SOFTWARE IS DONE AT YOUR OWN DISCRETION AND RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR BUSINESS OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OR UPLOAD OF ANY SUCH MATERIAL OR THE USE OF OUR WEBSITE OR OUR SOFTWARE.
D) NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM SECURUS OR THROUGH OR FROM OUR WEBSITE SHALL CREATE ANY WARRANTY. ADVICE OR INFORMATION RECEIVED BY MEANS OF OUR WEBSITE SHOULD NOT BE RELIED UPON FOR SIGNIFICANT PERSONAL, BUSINESS, MEDICAL, LEGAL OR FINANCIAL DECISIONS AND YOU SHOULD CONSULT AN APPROPRIATE PROFESSIONAL FOR SPECIFIC ADVICE TAILORED TO YOUR PARTICULAR SITUATION.
9. LIMITATION OF LIABILITY
IN NO EVENT SHALL SECURUS, ITS EMPLOYEES, OFFICERS, REPRESENTATIVES, SERVICE PROVIDERS, SUPPLIERS, LICENSORS, AND AGENTS BE LIABLE FOR ANY DIRECT, SPECIAL, INDIRECT, INCIDENTAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO, LOSS OF USE, LOSS OF PROFITS, OR LOSS OF DATA, WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE), OR OTHERWISE, ARISING OUT OF OR IN ANY WAY CONNECTED WITH (i) THE USE OR INABILITY TO USE OUR WEBSITE OR THE CONTENT, MATERIALS, SOFTWARE, INFORMATION OR TRANSACTIONS PROVIDED ON OR THROUGH OUR WEBSITE, OR (ii) ANY CLAIM ATTRIBUTABLE TO ERRORS, OMISSIONS, OR OTHER INACCURACIES IN OUR WEBSITE OR THE CONTENT, MATERIALS, SOFTWARE, INFORMATION, PRODUCTS, OR SERVICES ON OR AVAILABLE THROUGH OUR WEBSITE, (iii) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY PRODUCTS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM OUR WEBSITE; (iv) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (v) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON OUR WEBSITE; (vi) THE DELAY OR FAILURE IN PERFORMANCE RESULTING FROM AN ACT OF FORCE MAJEURE, INCLUDING WITHOUT LIMITATION, ACTS OF GOD, NATURAL DISASTERS, COMMUNICATIONS FAILURE, GOVERNMENTAL ACTIONS, WARS, STRIKES, LABOR DISPUTES, RIOTS, SHORTAGES OF LABOR OR MATERIALS, VANDALISM, TERRORISM, NON-PERFORMANCE OF THIRD PARTIES OR ANY REASONS BEYOND THEIR REASONABLE CONTROL; OR (vii) ANY OTHER MATTER RELATING TO OUR WEBSITE, EVEN IF SECURUS OR ITS AUTHORIZED REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOUR SOLE REMEDY FOR DISSATISFACTION WITH OUR WEBSITE AND/OR WEBSITE-RELATED SERVICES IS TO STOP USING OUR WEBSITE AND/OR THOSE SERVICES.
APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OF LIABILITY, IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES SET FORTH ABOVE, SO THIS LIMITATION OF LIABILITY MAY NOT APPLY TO YOU. IF ANY PART OF THIS LIMITATION ON LIABILITY IS FOUND TO BE INVALID OR UNENFORCEABLE FOR ANY REASON, THEN THE AGGREGATE LIABILITY OF SECURUS UNDER SUCH CIRCUMSTANCES FOR LIABILITIES THAT OTHERWISE WOULD HAVE BEEN LIMITED SHALL NOT EXCEED ONE HUNDRED DOLLARS ($100).
SECURUS VIDEO VISITATION SERVICE IS PROVIDED ON AN ‘AS IS, AS AVAILABLE’ BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. SECURUS, TO THE FULLEST EXTENT PERMITTED BY LAW, DISCLAIMS ALL WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE WARRANTIES OF MERCHANTABILITY, TITLE, NON-INFRINGEMENT OF THIRD PARTIES’ RIGHTS, AND FITNESS FOR PARTICULAR PURPOSE. SECURUS MAKES NO WARRANTIES ABOUT THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF THE SITE. WITHOUT LIMITATION ON THE FOREGOING: (i) SECURUS DOES NOT WARRANT THAT THE SITE OR SERVICE WILL OPERATE ERROR-FREE OR THAT THE SITE, THE SERVICE, OR ITS SERVERS ARE FREE OF COMPUTER VIRUSES OR OTHER HARMFUL MECHANISMS. IF YOUR USE OF THE SITE RESULTS DIRECTLY OR INDIRECTLY IN THE NEED FOR SERVICING OR REPLACING EQUIPMENT OR DATA, SECURUS IS NOT RESPONSIBLE FOR THOSE COSTS; (ii) SECURUS MAKES NO REPRESENTATIONS OR GUARANTEES REGARDING THE TRUTHFULNESS, ACCURACY, COMPLETENESS, TIMELINESS OR RELIABILITY OF ANY ELECTRONIC COMMUNICATION ENGAGED IN BY USERS OR THE ACTIONS BY LAW ENFORCEMENT OFFICIALS IN HANDLING THE DATA. DOCUMENTS IMPLEMENTING THE SERVICE MAY CONTAIN INACCURACIES OR TYPOGRAPHICAL ERRORS; (iii) SECURUS MAKES NO REPRESENTATIONS OR GUARANTEES REGARDING THE CONTENT OF OUR WEBSITE, INCLUDING BUT NOT LIMITED TO BROKEN LINKS, INACCURACIES OR TYPOGRAPHICAL ERRORS; AND (iv) SECURUS MAKES NO REPRESENTATIONS OR GUARANTEES ABOUT THE ABILITY OF THE SERVICE TO WORK PROPERLY, COMPLETELY, OR AT ALL, FOR ANY GIVEN USER.
10. INDEMNIFICATION
You agree to indemnify, defend and hold harmless Securus Technologies, Inc., and its officers, agents, assigns and employees, from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, made by any third-party due to or arising out of the use of your connection to our website, our products and services, your violation of these terms, or your violation of any law or the rights of another. These obligations will survive any termination of your relationship with Securus or your use of our website. Securus reserves the right to assume the defense and control of any matter subject to indemnification by you, in which event you will cooperate with Securus in asserting any available defenses.
11. TERMINATION/SUSPENSION
You agree that Securus may immediately and without notice terminate or suspend your account, your access to our products or services, or your access to all or any part of our website. You agree that Securus may immediately and without notice change your password. Cause for such termination, suspension or change shall include, but not be limited to, (a) breaches or violations of these terms or other incorporated agreements or guidelines, (b) requests by law enforcement or other government agencies, (c) a request by you (self-initiated account deletions), (d) discontinuance or material modification to our website (or any part thereof,) (e) unexpected technical or security issues or problems, (f) extended periods of inactivity, and/or (g) engagement by you in fraudulent or illegal activities. Termination of your account includes (or, if Securus elects instead to suspend your account, may include any one or more of the following) (a) removal of access to all offerings within our website, (b) deletion of your password and all related information, files and other content associated with or inside your account (or any part thereof) and (c) barring of further use of our website. You agree that all terminations and suspensions for cause shall be made in Securus´ sole discretion and that Securus shall not be liable to you or any third party for any termination or suspension of your account, loss of storage, any associated e-mail address, or access to our website. Further, Securus reserves the right, to immediately terminate or suspend your account, any associated e-mail address, and access to our website at any time for any reason and without notice to you in its sole discretion.
12. MISCELLANEOUS
Securus´ failure to exercise or enforce any right or provision of these terms shall not constitute a waiver of such right or provision. If any provision of these terms shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from the terms and shall not affect the validity and enforceability of any remaining provisions. These terms shall be governed and construed in accordance with the laws of the State of Texas applicable to agreements made and to be performed in Texas. You agree that any legal action or proceeding between Securus and you for any purpose concerning these terms or the parties’ obligations hereunder shall be brought exclusively in a federal or state court of competent jurisdiction sitting in Texas. Neither the course of conduct and/or course of dealing between the parties nor trade practice shall act to modify any provision of this Agreement. Securus may assign its rights and duties under this Agreement to any party at any time without notice to you. Your rights and duties under these terms are not assignable by you without written consent of Securus. These terms do not provide any third party with a remedy, claim, or right of reimbursement. You must file any claim or suit related to our website within one year after it arises.
To protect customers against credit card fraud and unauthorized account use, Securus has procedures in place to review high volume transactions within a short period of time. To assure high use account activity is authorized, on occasion an account may be blocked to prevent the customer from credit card fraud or unauthorized use. Customers may trigger the company’s blocking procedure, depending on the frequency, number, and amount of transactions.
This privacy policy describes how Securus uses and protects the information we collect about you, our customers and the users of our products and services. Any and all purchases or users of Securus products and services, as well as visitors to our website, are subject to this privacy policy.
A) What information do we collect?
We collect information from you when you open an account or register for online account access. You may be asked, whether by a live agent, computer, telephone, mobile device or otherwise, to provide your name, date of birth, social security number, e-mail address, mailing address and phone number. You may be asked to provide a credit card number and associated information.
B) What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
1) To process transactions and manage your account (your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested);
2) To send you periodic e-mails (the e-mail address you provide may be used to send you information and updates pertaining to your order, services, balances or account status as well as occasional Securus news, updates, and related product or service information, etc.);
3) To personalize your experience (your information helps us to better respond to your individual needs);
4) To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs);
C) How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you open an account or otherwise provide, enter, submit, or access your personal information. We offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and encrypted into our payment gateway provider’s database. There, it is accessible only by those employees and agents with special access authorization rights who are required to keep the information strictly confidential. Upon completion of a transaction, your private information (credit cards or debit card number, bank routing or checking account numbers, etc.) will not be stored on our servers.
D) Do we use cookies?
Yes. Securus uses cookies in two limited contexts, both for the sole purpose of assisting you in the use of your account. Cookies are used when a user enables either of these two features: 1) choosing to view the full site when accessing our website via a mobile device; or 2) choosing to have the website remember your information when logging into our website. The first type of cookie lasts only for the duration of the browsing session; the second type lasts for one year, and can be disabled or enabled as you select. By using our website, you consent to our use of cookies. More details regarding cookies in the context of Securus’ video offerings is described below.
E) Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information, with the exception of trusted third parties who assist us in operating our website, conducting our business, or providing service to your account, so long as those parties agree to keep this information confidential or use it only in the same manner we do. We may also release your information as required by law, to enforce our website policies, or protect our or others rights, property, or safety.
F) Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
G) Information used in connection with and in support of law enforcement activities
When provided with a warrant or other lawful order, and when in possession of information about you, we will assist law enforcement in the conduct of its affairs. Law enforcement, by purchasing and using our services and accessing our website, shall act in accordance in all legal authorities.
H) Our Privacy Policies with respect to Securus Video Visitation
Our Privacy Policies with respect to Securus Video Visitation (SVV) are set forth in more detail below.
I) Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page, and we reserve the right to do so at our discretion. Any changes shall take effect immediately unless otherwise required by law. We will notify you of changes in advance in cases required by law.
13. Part II. ADDITIONAL PRIVACY POLICIES IN REGARD TO THE SECURUS VIDEO VISITATION (SVV) PRODUCT
In addition to the terms set forth above, the following shall also apply to purchases or users of Securus’ Video Visitation (SVV):
J) Access by Governmental Authorities
Purchasers and users acknowledge, understand and agree that the SVV session and the data collected in the use of SVV will be accessed, reviewed, analyzed, searched, scrutinized, rendered searchable, compiled, assembled, accumulated, stored, used, licensed, sublicensed, assigned, sold, transferred and distributed by personnel involved in the correctional industry (federal, state, county and local), investigative (public and private), penological or public safety purposes and specifically including the Department of Homeland Security and any other anti-terrorist agency (federal, state and local) (collectively, “Law Enforcement”).
K) No Responsibility
You agree that Securus assumes no responsibility for the activities, omissions or other conduct of any member of Law Enforcement (a “Law Enforcement Official”). Relative to SVV, Securus acts solely as a portal for the online distribution and publication of electronically distributed information and has no obligation to screen communications or information in advance and is not responsible for screening or monitoring electronic communications sent via this Service. Securus has no liability or responsibility to users for performance or nonperformance of the Service. Securus may take any action with respect to user submitted information that it deems necessary or appropriate, in its sole discretion.
L) General
Securus is committed to providing a means by which detainees (collectively “detainees” and individually a “detainee”) currently incarcerated in a facility (collectively “facilities” and individually a “facility”) may establish electronic communication with the user pursuant to this Service. The use of SVV is conducted pursuant to the terms hereof. We want to provide a helpful user experience, but one where all participants understand that the contents of any and all such SVV as well as the information relating to the transfer of money may be accessed, reviewed, analyzed, searched, scrutinized, rendered searchable, compiled, assembled, accumulated, stored, used, licensed, sublicensed, assigned, sold, transferred and distributed by Law Enforcement. As such, you must approach your use of SVV without any reasonable expectation that the contents of these communications are, or will remain, private and/or protected by any legal privilege. With that background in mind, the following reflects our approach to providing the SVV Service, whether you are currently a Detainee or a user.
M) Personal Information About Securus Video Visitation Users
When you sign up to use the SVV Service, you must provide Securus with certain personal information such as name, address, e-mail address, telephone number, credit card number, etc. We will use this information primarily in connection with efforts to provide the SVV Service. You understand, acknowledge and agree that this information may be shared with Law Enforcement and that we may use and compile that information as part of our responsibilities to Law Enforcement. As a result, you understand, acknowledge and agree that you will not have an expectation of privacy concerning the contents of any Account information.
N) Information that we automatically receive
In addition to the information you provide to us when you establish your SVV account, Securus receives and stores certain information whenever you participate in SVV. For example, and as noted above, Securus uses cookies. We do this so that we can recognize you when you visit our website. Additionally, we identify the numerical IP address assigned to your computer by your Internet Service Provider. By using our website, you consent to our use of cookies.
O) Use and Disclosure
The personal information collected also allows us to provide users with private and secure areas to prepare a profile for their use of the SVV. You can correct or update your profile at any time by logging into our website using your username and password in order to implement such corrections or updates. Securus shares information with companies that help us process transactions such as credit card processors. Securus may also disclose information that we in good faith believe is necessary to investigate fraud or illegal activity, or to conduct investigations of violations of our Agreement. Securus will disclose information requested by a regulatory or government authority investigating illegal activities. Similarly, we will disclose your personal information whereby our company or business assets are transferred to a third party or if we are compelled to do so by law.
P) Release
By accessing and using our website, you hereby release and forever discharge Securus, all applicable Law Enforcement Officials and the facility from any and all liability, expense, cost or remedy which may arise as a result of your use of our website as well as the use of the Data in the manner described above
Q) Recording
You agree and understand that Video Visitation sessions may be recorded and monitored without prior notification. Some user types, as defined by the Facilities, will not be subject to recording and monitoring.
ADVANCECONNECT TERMS, CONDITIONS and FEES
An AdvanceConnect account is a friends and family-owned prepaid calling account that allows friends and family members to receive collect calls from inmates and have the call charges deducted automatically from the prepaid balance on the AdvanceConnect calling account. An AdvanceConnect prepaid calling account must be funded prior to receiving inmate calls.
Multiple phone numbers can be added to an AdvanceConnect account to ensure that inmate calls can connect to friends and family members at various numbers (work, mobile, home, other relatives, neighbors, friends, etc., subject to facility restrictions). Phone numbers can be added to or removed from an AdvanceConnect account by the AdvanceConnect account holder. Phone numbers associated with an AdvanceConnect account may receive inmate calls as long as there is an adequate prepaid balance of funds on the AdvanceConnect account to cover the cost of the inmate calls. An AdvanceConnect account owner will be held responsible for charges associated with all telephone numbers added to the account.
Friends and family members may open an AdvanceConnect account at 1-800-844-6591 or www.securustech.net. The following information is required when opening an AdvanceConnect account:
– First and Last Name
– Address
– City, State, Zip
– Passcode (PIN)
– Telephone number
– Email Address
– Name of the facility from which the account holder is receiving calls
AdvanceConnect account information can be accessed 24/7/365 at 1-800-844-6591 and www.securustech.net, which support requests to open an account, access account calling activity, fund an account, make account changes, close an account, or request a refund on an account. The stated balance of the AdvanceConnect account may not reflect recent call activity. Due to call processing cycles, it is possible to spend more than the total amount of funds available in the AdvanceConnect account. If an AdvanceConnect account has charges that exceed the account balance (in which case the account balance will be negative), the account will be blocked from receiving further inmate calls. AdvanceConnect account holders are responsible for payment of any balance due on the AdvanceConnect account. The AdvanceConnect account holder will be required to pay the amount due before the AdvanceConnect account will be unblocked. Account blocks are released periodically throughout the day, so it may take up to 24 hours for an AdvanceConnect account to be able to receive calls again after making a payment.
AdvanceConnect account holders may add money to their AdvanceConnect account by:
– Calling Securus at 1-800-844-6591
– Visiting the Securus website at www.securustech.net
– Using Personal Online Banking
– Mailing a personal check, money order or cashier’s check to:
Securus Correctional Billing Services
PO Box 650757
Dallas, TX 75265-0757
Payments sent via mail may take seven to ten business days to process. To ensure timely processing of a mailed payment, the payment should include documentation of the friend or family member’s ten-digit telephone number and the AdvanceConnect account number.
– Visiting any Western Union agent location
– Visiting any MoneyGram agent or FormFree® location
– Using a lobby kiosk at select correctional facilities
Account Funding Conditions:
|
Funding Method |
Payment Address |
Payment Processing Fee* |
|
Web |
www.securustech.net |
Up to $3.00 – Visa and MasterCard |
|
IVR |
1-800-844-6591 |
Up to $3.00 Visa and MasterCard |
|
CSR |
1-800-844-6591 |
Up to $5.95 Visa and MasterCard |
|
Postal Mail |
Securus Correctional Billing Services
|
$0 |
|
Kiosk |
Select facilities |
$3.00 cash;
|
|
MoneyGram |
Express Payment blue form or FormFree® |
$10.99 (MoneyGram fee can vary; direct customer to MoneyGram) |
|
Western Union |
Quick collect blue form |
$11.95 (WU fee can vary; direct customer to WU) |
* Standard pricing. Fee may vary by facility. This fee is associated with the convenience of using a Visa or MasterCard credit card or debit card for payment,
There is no payment processing fee imposed if the AdvanceConnect account payment is made by postal mail or via the AdvanceConnect account holder’s online bill payment service through the account holder’s personal bank.
In most cases, payments are posted to accounts within one hour. However, it can take up to 24 hours for the call management system to receive updated information about payments on these accounts. AdvanceConnect account holders can visit www.securustech.net or call 1-800-844-6591 after making a payment to check their account balances and confirm receipt of payment(s).
Billing Statements and Fees:
AdvanceConnect account holders do not receive bills on an AdvanceConnect accounts unless there is a negative account balance greater than $10.00, in which case the account holder will be billed for the amount due on the account. AdvanceConnect account holders can go to www.securustech.net or call 1-800-844-6591 to get balance and other information on their AdvanceConnect accounts.
Account statements are available for download at www.securustech.net for up to 90 days. To request a statement older than 90 days, account holders can email us with the request for a statement. Include your full name, billing phone number, passcode, and the month of the statement you are requesting, and it will be mailed to you.
Applicable governmental taxes and fees are in addition to the rates and charges for calling service.
Multiple telephone numbers may be added to an AdvanceConnect account, including mobile phone numbers (subject to facility restrictions).
In any month that the Federal Universal Service Fund (“USF”) charge is applied due to a friend or family member’s receiving and accepting state-to-state or international calls from inmates.
Account Balance Notifications:
Securus may utilize automated account notification campaigns to let AdvanceConnect account holders know when the AdvanceConnect account requires additional funding in order to receive further inmate calls.
Account Closing:
AdvanceConnect account holders can initiate account closing by:
– Calling Securus at 1-800-844-6591
– Visiting the Securus website at www.securustech.net
Once an AdvanceConnect account holder has requested that his or her account be closed, the request is held for 7 to 10 days to allow for any unbilled calls or other charges to clear the account prior to closing. The account is then closed, and if applicable, a refund may be processed.
Refunds:
Refunds of unused balances, when provided, are credited back to the credit or debit card used to fund the AdvanceConnect account. If the AdvanceConnect account holder used a prepaid Visa or MasterCard to fund their account, the account holder must maintain possession of the card to ensure they receive their refund. If the AdvanceConnect account holder funded the account through check, money order, Western Union or MoneyGram, a refund check will be mailed to the AdvanceConnect account holder, which could take up to four weeks for processing. AdvanceConnect account holders have 180 days from the date of the last call received on the AdvanceConnect account to request a refund of any unused balance. The balance of the refund may vary based on when calls were last received. Alaska and TDCJ customers have 365 days to request a refund. Connecticut Department of Corrections unclaimed property will be remitted to the state after 3 years. Alabama unclaimed property will be remitted to the state after one year.
Other terms:
CT DOC customer may change their billing method at any time if they are good standing. Prepay customers will receive a 25% discount off collect calling rates.
More applicable terms and conditions apply. See Securus’ General Terms and Conditions, including Privacy Policy, for further applicable terms and conditions.
2. Direct Bill T&Cs
DIRECT BILL TERMS, CONDITIONS AND FEES
A Direct Bill account is a friends and family-owned calling account that allows friends and family members to receive collect calls from inmates and have the call charges billed directly from Securus to the Direct Bill account holder each month. Friend and family members are required to pass a credit check in order to be approved for a Direct Bill account.
Multiple phone numbers can be added to a Direct Bill account to ensure that inmate calls can connect to friends and family members at various numbers (work, mobile, home, other relatives, neighbors, friends, etc.). Phone numbers can be added to or removed from a Direct Bill account by the Direct Bill account holder. A Direct Bill account owner will be held responsible for charges associated with all telephone numbers added to the account. Phone numbers associated with a Direct Bill account may receive inmate calls as long as the Direct Bill monthly credit limit has not been exceeded and there is no past-due balance on the Direct Bill account. Direct Bill allows inmate calls to connect to mobile phones, subject to facility restrictions.
Friend and family members may open a Direct Bill account at 1-800-844-6591 or www.securustech.net. The following information is required when opening a Direct Bill account:
– First and Last Name
– Address
– City, State, Zip
– Passcode (PIN)
– Email Address
– Social Security Number
– Driver’s License Number
– Date of Birth
– Telephone number
– Name of the facility from which the account holder is receiving calls
Credit Check:
In order to establish a Direct Bill account, friends and family members must pass a credit check, which may involve a credit reporting agency. Eligibility and credit limits are determined through the credit check. The credit check requirement does not apply in Alaska.
Direct Bill account information can be accessed 24/7/365 at 1-800-844-6591 and www.securustech.net, which support requests to open an account, access account calling activity, make a payment, make account changes, or close an account. The stated balance of the Direct Bill account may not reflect recent call activity due to call processing cycles. Monthly bill invoices must be paid in full by the due date or the Direct Bill account will be blocked from receiving further inmate calls. The Direct Bill account will be blocked from receiving further inmate calls if the monthly credit limit has been exceeded. Once the credit limit has been exceeded, the Direct Bill account holder must make a payment on the account before the Direct Bill account will be unblocked. Account blocks are released periodically throughout the day so it may take up to 24 hours for a Direct Bill account to be able to receive calls again after making a payment.
Direct Bill account holders may make payments on their Direct Bill accounts by:
– Calling Securus at 1-800-844-6591
– Visiting the Securus website at www.securustech.net
– Using Personal Online Banking
– Mailing a personal check, money order or cashier’s check to:
Securus Correctional
Billing Services
PO Box 650757
Dallas, TX 75265-0757
Payments sent via mail may take seven to ten business days to process. To ensure timely processing of a mailed payment, the payment should include documentation of the friend or family member’s ten-digit telephone number and the Direct Bill account number.
– Visiting any Western Union agent location
– Visiting any MoneyGram agent or FormFree® location
– Visiting any JPay retail location
Account Payment Conditions:
|
Funding Method |
Payment Address |
Payment Processing Fee* |
|
Web |
www.securustech.net |
Up to $3.00 Visa or MasterCard |
|
IVR |
1-800-844-6591 |
Up to $3.00Visa or MasterCard |
|
CSR |
1-800-844-6591 |
Up to $5.95 Visa or MasterCard |
|
Postal Mail |
Securus Correctional Billing Services
|
$0 |
|
MoneyGram |
Express Payment blue form or FormFree® |
$10.99 (MoneyGram fee can vary; direct customer to MoneyGram) |
|
Western Union |
Quick collect blue form |
$11.95 (WU fee can vary; direct customer to WU) |
*Standard pricing. Fee may vary by facility. This fee is associated with the convenience of using a Visa or MasterCard credit card or debit card for payment,
There is no payment processing fee imposed if the Direct Bill account payment is made by postal mail or via the Direct Bill account holder’s online bill payment service through his or her personal bank.
In most cases, payments are posted to accounts within one hour. However, it can take up to 24 hours for the call management system to receive updated information about payments on these accounts. Direct Bill account holders can visit www.securustech.net or call 1-800-844-6591 after making a payment to check the account balance and confirm receipt of payment(s).
Billing Statements and Fees:
Direct Bill account holders will receive a detailed monthly bill statement of account activity with an invoice that requires payment due 20 days from the bill statement date. Monthly bill invoices must be paid in full by the due date or the Direct Bill account will be blocked from receiving further inmate calls. Late or non-payment of a Direct Bill invoice may restrict the ability of a friends and family members to obtain future credit. Bills paid seven (7) days or more late will be converted to a prepaid AdvanceConnect account. Securus may also take further collection action, including referral to a collection agency. Direct Bill account holders can go to www.securustech.net or call 1-800-844-6591 to get balance and other information on their Direct Bill accounts.
Applicable governmental taxes and fees are in addition to the rates and charges for calling service.
In any month that the Federal Universal Service Fund (“USF”) charge is applied due to a friend or family member’s receiving and accepting state-to-state or international calls from inmates.
Account Balance Notifications:
Securus may utilize automated account notification campaigns to let Direct Bill account holders know when there is a Direct Bill account payment coming due or past due or if the account has been blocked from receiving further inmate calls.
Account Closing:
Direct Bill account holders can initiate account closing by:
– Calling Securus at 1-800-844-6591
– Visiting the Securus website at www.securustech.net
Once a Direct Bill account holder has requested that his or her account be closed the request is held for 7 to 10 calendar days to allow for any unbilled calls or other charges to clear the account prior to closing. If there are any outstanding charges, the Direct Bill account holder will be issued a final bill statement and invoice.
Securus may initiate the closing of a Direct Bill account due to fraudulent account activity.
Refunds:
Occasionally a Direct Bill account holder may over-pay the bill and request a refund of the amount overpaid. To request a refund, the Direct Bill account holder must call Securus at 1-800-844-6591. There is no charge to the customer to receive a refund in these cases.
Other terms:
CT DOC customer may change their billing method at any time if they are good standing. Prepay customers will receive a 25% discount off collect calling rates.
More applicable terms and conditions apply. See Securus’ General Terms and Conditions, including Privacy Policy, for further applicable terms and conditions.
3. Traditional Collect T&Cs
TRADITIONAL COLLECT TERMS, CONDITIONS AND FEES
A Traditional Collect account allows friends and family members to receive collect calls from inmates and have the call charges billed monthly on the friend or family member’s local exchange provider (local telephone company) telephone bill, subject to local exchange provider restrictions.
Traditional Collect accounts are created automatically (one account per telephone number receiving collect inmate calls) when a friend or family member positively accepts a collect call from a correctional facility. The friend or family member’s telephone number receiving collect inmate calls is used as the Traditional Collect account number.
Traditional Collect accounts are automatically assigned a 90-day rolling spending limit. Each time a collect call from an inmate is accepted by the friend or family member, the call charges are posted to the Traditional Collect account and deducted from the available spending limit. Securus then submits the call charges to the account holder’s local telephone company to add to the account holder’s local telephone bill. Traditional Collect account holders are unable to increase their spending limit. There is a limit on the number of collect inmate calls that can be accepted within a 24-hour period. Friends and family members can spend a maximum of $60.00 in any 24-hour period and can only spend up to their spending limit. If the Traditional Collect account spending limit is exceeded during any rolling 90-day period, the Traditional Collect account will be temporarily blocked from receiving additional inmate calls. As the charges roll off and the Traditional Collect account balance drops back below the 90-day rolling spending limit, the account will be unblocked and able to accept additional inmate calls up to the spending limit. Should a friend or family member wish to receive inmate calls in advance of the Traditional Collect account’s being unblocked, the friend or family member must contact Securus to establish an AdvanceConnect or Direct Bill account.
Traditional Collect account information can be accessed 24/7/365 at 1-800-844-6591 and www.securustech.net. Stated Traditional Collect account activity may not reflect recent call activity due to call processing cycles.
Billing Statements and Fees:
Traditional Collect account holders will receive a monthly bill statement from their local exchange providers (local telephone company) that will include line items for the call charges incurred from collect calls received from inmates.
Applicable governmental taxes and fees are in addition to the rates and charges for calling service.
Account Closing:
Friends and family members should no longer positively accept collect calls from inmates if they do not want to have those call charges billed. Securus reserves the right to no longer process collect calls via Traditional Collect if fraudulent account activity is suspected or if the friends and family member’s local exchange provider (local telephone company) no longer supports collect inmate call billing.
Other terms:
CT DOC customer may change their billing method at any time if they are good standing. Prepay customers will receive a 25% discount off collect calling rates.
More applicable terms and conditions apply. See Securus’ General Terms and Conditions, including Privacy Policy, for further applicable terms and conditions.
4. Inmate Debit T&Cs
INMATE DEBIT TERMS, CONDITIONS and FEES
Inmate Debit is an inmate-owned prepaid calling account used by inmates to pay for telephone calls. Correctional facilities have the option of allowing inmates and/or friends and family members to add money to Inmate Debit accounts. If allowed by the correctional facility, an inmate may transfer funds from his or her facility trust/commissary account into an Inmate Debit account by making a request through the commissary. If allowed by the correctional facility, friends and family members may deposit funds directly into an Inmate Debit account. Friends and family members may deposit funds into Inmate Debit calling accounts without being required to create their own Securus calling accounts.
Applicable governmental taxes and fees are in addition to the rates and charges for calling service.
Funds deposited by friends and family members into an Inmate Debit account become the property of the inmate. Therefore, friends and family members are not authorized to request access to Inmate Debit account activity or request account credits, nor are friends and family members eligible to receive refunds on an Inmate Debit account.
Friends and family members may add money to Inmate Debit accounts (subject to facility restrictions) by:
– Calling Securus at 1-800-844-6591
– Visiting the Securus website at www.securustech.net
– Using personal online banking (with routing and account numbers, and names)
– Mailing a personal check, money order or cashier’s check to:
Securus Inmate Debit Account
PO Box 975420
Dallas, TX 75397-5420
Payments sent via mail may take seven to ten business days to process and MUST include an Inmate Debit Pay by Mail Remittance Slip found at www.securustech.net.
– Visiting any MoneyGram agent or FormFree® location:
Friend and family members MUST print an Inmate Debit Payment Form found at www.securustech.net before going to a MoneyGram location.
– Using a lobby kiosk at select correctional facilities
Account Funding Conditions:
|
Funding Method |
Payment Address |
Payment Processing Fee* |
|
Web |
www.securustech.net |
Up to $3.00 Visa or MasterCard |
|
IVR |
1-800-844-6591 |
Up to $3.00 Visa or MasterCard |
|
CSR |
1-800-844-6591 |
Up to $5.95 Visa or MasterCard |
|
Postal Mail *Remittance Slip Required |
Securus Correctional Billing Services
|
$0 |
|
Kiosk |
Select facilities |
$3.00 cash;
|
|
MoneyGram *Payment Form Required |
Express Payment blue form or FormFree® |
$10.99 (MoneyGram fee can vary; direct customer to MoneyGram) |
* Standard pricing. Fee may vary by facility. This fee is associated with the convenience of using a Visa or MasterCard credit card or debit card for payment,
Other terms:
More applicable terms and conditions apply. See Securus’ General Terms and Conditions, including Privacy Policy, for further applicable terms and conditions.
5. Text Alert and Notification Service
TEXT ALERT AND NOTIFICATION TERMS, CONDITIONS and FEES
Participation in Securus Notification Alerts ( 5msgs / month ). Message and data rates may apply.
To opt-out, text the word STOP to 77929. For Help, text the word HELP to 77929.
For more information please contact Securus Customer Care at 1-800-844-6591 or at customer_service@securustech.net.
Availability:
Alert and Notification Service is available through the following carriers: AT&T, Alltel, T-Mobile, Verizon Wireless, U.S. Cellular, Sprint, Nextel, Boost, Cellcom, Cellular One, C-Spire Wireless, Cincinnati Bell, nTelos, Virgin Mobile, ACS Wireless, Bluegrass, ECIT – Cellular One of East Central Illinois, EKN – Appalachian Wireless, GCI Communications, Immix – PC Management, Inland Cellular, IVC – Illinois Valley Cellular, Metro PCS, Nex-Tech Wireless, RCC/Unicel, Revol, RINA/All West Wireless, RINA/CTC Telecom-Cambridge, RINA/FMTC-Farmers Mutual Telephone Co., RINA/Nucla-Naturita Telephone Co., RINA/Silverstar, RINA/Snake River PCS, RINA/South Central, RINA/Syringa Wireless, RINA/UBET, West Central Wireless
Through its Text Alert and Notification Service, Securus offers a number of SMS (Text Message) features designed to assist you in managing your Securus account. Message and data rates may apply.
Text Alert and Notification service assists you with the following, described in more detail below:
(a) AdvanceConnect Low Balance Notification (General Account Notification);
(b) Direct Bill Invoice Due Notification (General Account Notification);
(c) AdvanceConnect AutoPay Payment Notification (Payment Program Notification);
(d) AdvanceConnect TextPay Notification (Payment Program Notification); and
(e) Direct Bill TextPay Notification (Payment Program Notification).
(a) AdvanceConnect Low Balance Notification:
When you register to receive AdvanceConnect Low Balance notifications, we will send you a text every time your account
balance reaches $10.00.
(b) Direct Bill Invoice Due Notification:
When you register to receive Direct Bill Invoice Due notifications you will receive notifications within 10, 7, and 3 days of your invoice being due.
(c) AdvanceConnect AutoPay Payment Notification:
When you register to use AutoPay with your AdvanceConnect account, you will receive a text notification with payment
confirmation or payment failure. If you receive a payment failure notification you should update your AutoPay credit
card information. If you believe your credit card information is good, please call Customer Care at 1-800-844-6591
to troubleshoot the issue further. With the AutoPay Payment Confirmation notification the amount of the transaction
will be provided. For further information about the transaction please log in to Securus Online to view your account.
(d) AdvanceConnect TextPay Notification:
When you register to use TextPay with your AdvanceConnect account, you will receive a text notification that will give
you the option to fund your AdvanceConnect account immediately with a preset amount of your choice by responding with
the word PAY. Once a payment has been made with TextPay, you will receive a payment confirmation or payment failure.
If you receive a payment failure notification, you should update your TextPay credit card information. If you believe
your credit card information is good, please call Customer Care at 1-800-844-6591 to troubleshoot the issue further.
With the TextPay payment confirmation notification, the amount of the transaction will be provided. For further information
about the transaction, please log in to Securus Online to view your account.
(e) Direct Bill TextPay Notification
When you register to use TextPay to pay your Direct Bill invoice, you will receive a text notification that will give you the option to pay your Direct Bill invoice immediately by responding with the word PAY. Once a payment has been made with TextPay, you will receive a payment confirmation or payment failure. If you receive a payment failure notification, you should update your TextPay credit card information. If you believe your credit card information is good, please call Customer Care at 1-800-844-6591 to troubleshoot the issue further. With the TextPay Payment Confirmation notification, the amount of the transaction will be provided. For further information about the transaction, please log in to Securus Online to view your account.
Other Operational Notifications:
If you are registered to receive one or more of the above text notifications, we may from time to time send other operational messages about your account to your registered mobile phone.
Terms:
Any and all information supplied under this service is additional to and does not replace the information we make available
to you in accordance with the Customer Agreement.
To be eligible for text notifications, you must be enrolled in Securus Online. You can register online or over the
phone. Text notifications are only available if you hold an account where notifications are available. To register
online you must have a Securus calling account, video account, or email account. We will allow you to register two
mobile numbers with us at any time; one for General Account Notifications and one for Payment Program Notifications.
If you are registered to receive text notifications and alerts about more than one account, you will be asked to choose
which account you would like to receive notifications for by selecting the account type and account number presented
on your notifications settings page.
We will send information about your current accounts to a mobile phone registered with a United States Mobile Phone
Carrier. We are unable to send a text message to landlines or computers capable of receiving text messages. We will
only send you each text once. If you delete a text we cannot send it again. If you do not confirm your subscription
within 12 hours of signing up for text notifications, you will have to re-enroll and start the process over again.
We will start sending text notifications and alerts within 48 hours of confirmation of registration for the service.
You can ask us to unsubscribe from your notifications at any time by replying STOP to any text notification, online
with Securus Online by editing your Notification Settings, or over the phone by calling Customer Care 1-800-844-6591.
Unsubscribing from text notifications will only apply to the text alert service for the specific account enrolled in
notifications. Text notifications will cease within 24 hours of suspension. Text messages will be sent seven days a
week between the hours of 8:00 AM and 8:00 PM of your local time zone. Notifications will be sent based on calling
usage, your AdvanceConnect balance, and/or your Direct Bill invoice due date. Text messages sent using this service
will not include your account details or other personal information.
Charges and Fees:
Securus does not currently charge a fee to enroll and use text notifications, AutoPay, or TextPay, but we may apply
or introduce new charges on two months’ notice. As noted above, message and data rates may apply. You are responsible
for charges from your mobile phone carrier, so ensure you check with them about message and data rates that could apply.
Standard transaction fees of up to $3.00 may apply for AutoPay and TextPay programs when funds are added to your AdvanceConnect
account or when your Direct Bill invoice is paid.
Cancellation:
If you wish to stop receiving text notifications, you can unsubscribe from your notifications at any time by replying
STOP to any text notification, by visiting Securus Online and editing your Notification Settings, or by calling Customer
Care 1-800-844-6591. Unsubscribing from text notifications will only apply to the text notification service for the
specific account enrolled. Text notifications will cease within 24 hours of being unsubscribed. We may decide to withdraw
the service and would do so by giving you at least two months’ written notice. We may withdraw the service with immediate
effect without prior notice to comply with the law, to protect security, or to combat fraud or on any ground as set
out in the Customer Agreement.
General Provisions:
Sometimes repairs, updates, and routine maintenance on our systems and those of our suppliers may mean that text notifications
may be unavailable from time to time. We will not be liable if text notifications and alerts are unavailable at any
time for reasons that we cannot control or if you do not receive text notifications or alerts for reasons within your
control, i.e., your phone being switched off, there is no network coverage, or you change your mobile phone number.
You are responsible for making sure no one has access to confidential information shown on (or stored in) your mobile
phone. If your phone is lost or stolen, or if you change your number or mobile phone carrier, it is your responsibility
to ask us to suspend your text notifications as soon as possible. Otherwise we will continue to provide text notifications
and alerts to the mobile number you have registered for the service. We will not be liable if your account information
becomes known to someone because you do not notify us or if the registration information you gave us is incorrect.
We may send you emails from time to time with information about the service explaining how the service works and any
steps that you need to take in relation to the service.
Other terms:
More applicable terms and conditions apply. See Securus’ General Terms and Conditions, including Privacy Policy, for further applicable terms and conditions.
6. Secure Video Visitation Service
SECURE VIDEO VISITATION TERMS, CONDITIONS and FEES
Securus Video Visitation is a web-based visitation system that allows family members, friends, attorneys and other approved visitors to schedule and participate in video visitation sessions with an inmate using Internet access from a smartphone, tablet or computer with a webcam. Visits are scheduled in advance according to the specific correctional facility’s visitation hours and policies.
Securus Video Visitation allows users to avoid the time, expense and hassle of travelling to and from a correctional facility to visit an inmate.
Billing and Payments:
Note: A credit card will be required in order to process the visitation fee. If you do not have a credit card, you can purchase a pre-paid Visa or MasterCard. These are available at general retailers (such as Walmart, Kmart and Target) as well as many drug stores (such as Walgreens and Rite Aid).
Visits are pre-paid and non-refundable. If you believe there was a system problem that did not allow you to participate in a scheduled video visit, please fill out and submit a Credit Request Form. We will review and reply to your request within 72 hours.
Securus is not responsible for disconnects due to behavior issues, disconnects initiated by the correctional facility, or disconnects due to Internet connection or hardware malfunctions. If you believe your session was disconnected due to a Securus Video Visitation system error, fill out and submit a Credit Request Form. We will review and reply to your request within 72 hours.
Pricing, session lengths, and hours of availability of Securus Video Visitation may differ depending on the facility chosen or the visitation center being used.
Once scheduled, a Video Visitation session must be attended during the scheduled time period. Failure to sign on at the scheduled time or signing on late will not extend the session time period for which you paid.
In limited situations, Securus may, at its discretion, offer a credit for a scheduled and paid Video Visitation session. A credit is defined as funds used to pay for a session being placed back on to the user’s account, which are available for use for another future Video Visitation session. Credits may occur when a) the facility cancels a paid Video Visitation session before the session begins, b) the facility rejects a paid Video Visitation session prior to it starting, and c) Securus cancels a paid Video Visitation session before the session begins. Credits will not be given for sessions where the scheduled time has started or prior to session completion. Credits shall expire 90 days from date of issue.
Service Fees. In addition to the service payment and in consideration for the use of the service, you agree to pay Securus a fee for (a) each scheduled Securus Video Visitation session at the applicable rates then in effect, which will include applicable fees, taxes, surcharges and other charges. The applicable service fee(s) for your use of Securus Video Visitation will be provided on the website. As a result, you will be able to understand the amount of the applicable service fees before you pay for and schedule a Securus Video Visitation session. All service fees are non-refundable and non-creditable.
For more detailed information please use the links below to find the facility you will be visiting. Click on the county name to see hours of operation, price, and the location of visitation centers.
Payments :
Securus Correctional Billing Services
PO Box 650757
Dallas, TX 75265-0757
Correspondence :
Securus Correctional Billing Services
PO Box 1109
Addison, TX 75001
Customer Service Hours of Operation :
24 hours a day, 7 days a week
Automated System: Always Available
Service :
Main Support: 1-800-844-6591
Securus Video Visitation Support: 1-877-578-3658
System Requirements and Setting up an Account:
In order to use Securus Video Visitation you will need to have Javascript enabled in your browser, Microsoft Windows Operating system (XP, Vista or Windows 7) and Adobe Flash Player.
Most built-in cameras on laptops are good enough in terms of picture quality.
For users with an external webcam, we recommend using a 1.3 megapixel USB web-camera. You can purchase these types of webcams at most electronics stores (such as Best Buy and Radio Shack) and many general retailers (such as Walmart, Kmart, and Target).
There is also small JAVA client that is required in order for Securus Video Visitation to transmit the audio and video.
You can verify that your system is up to date by visiting our test page here.
- A Desktop or Laptop.
- Operating System: Windows XP OR Windows Vista (32-bit) OR Windows 7 (32-bit). MacOSX and Ubuntu versions are currently offered.
- A built-in or external webcam. We recommend using one with a resolution of at least 1.3 megapixels.
- An Internet browser (Internet Explorer or Mozilla Firefox)
- Broadband Internet access (DSL or Cable) – 256KB minimum upstream and downstream
- Speakers/Headset and microphone (built-in or external)
In order to begin visiting with an inmate from the comfort of your home, office, or any location equipped with high speed Internet, a PC, and webcam, you must first create a Securus Video Visitation account.
Securus is not responsible for the quality of your Internet connection or for the setup and operation of your computer, web camera, or other hardware. Problems related to your Internet connection or hardware should be directed to your Internet service provider or a qualified computer repair technician.
Other terms:
More applicable terms and conditions apply. See Securus’ General Terms and Conditions, including Privacy Policy, for further applicable terms and conditions.
SMS AND MOBILE TERMS AND CONDITIONS
Participation in Securus Notification Alerts (5 msgs/month).
Message and data rates may apply.
To opt-out text the word
STOP
to 77929. For Help text the word
HELP
to 77929.
For more information please contact Securus Customer Care at 1-800-844-6591 or at customer_service@securustech.net.
Carrier List:
AT&T, Alltel, T-Mobile, Verizon Wireless, U.S. Cellular, Sprint, Nextel, Boost, Cellcom, Cellular One, C-Spire Wireless, Cincinnati Bell, nTelos, Virgin Mobile, ACS Wireless, Bluegrass, ECIT – Cellular One of East Central Illinois, EKN – Appalachian Wireless, GCI Communications, Immix – PC Management, Inland Cellular, IVC – Illinois Valley Cellular, Metro PCS, Nex-Tech Wireless, RCC/Unicel, Revol, RINA/All West Wireless, RINA/CTC Telecom-Cambridge, RINA/FMTC-Farmers Mutual Telephone Co., RINA/Nucla-Naturita Telephone Co., RINA/Silverstar, RINA/Snake River PCS, RINA/South Central, RINA/Syringa Wireless, RINA/UBET, West Central Wireless
Additional Conditions
These additional conditions relate to the SMS Alert and Notification Service and supplement and amend the general
conditions of your Customer Agreement with Securus Technologies, Inc. (Securus) In the event of any inconsistency between
these additional conditions and the general conditions of the Customer Agreement, these terms will apply in relation
to the SMS Alert and Notification Service (the ‘service’).
1. GENERAL SERVICE PROVISION
1.1 The provision of this service involves Securus sending you text notifications with information about your current
accounts through your mobile phone. These text based services are explained in conditions 5, 6, 7, 8 and 9 and include:
(a) AdvanceConnect Low Balance Notification (General Account Notification);
(b) Direct Bill Invoice Due Notification (General Account Notification);
(c) AdvanceConnect AutoPay Payment Notification (Payment Program Notification);
(d) AdvanceConnect TextPay Notification (Payment Program Notification); and
(e) Direct Bill TextPay Notification (Payment Program Notification).
Visit www.securustech.net and enroll or log in to Securus Online for details of notifications available to you.
1.2 Any and all information supplied under this service is additional to and does not replace the information we make
available to you in accordance with the Customer Agreement.
1.3 To be eligible for text notifications, you must be enrolled in Securus Online. You can register online or over
the phone. Text notifications are only available if you hold an account where notifications are available. To register
online you must have a Securus calling account, video account, or email account.
1.4 We will allow you to register twomobile numbers with us at any time; one for General Account Notifications and one
for Payment Program Notifications. If you are registered to receive text notifications and alerts about more than one
account you will be asked to choose which account you would like to receive notifications for by selecting the account
type and account number presented on your notifications settings page.
1.5 We will send information about your current accounts to a mobile phone registered with a United States Mobile
Phone Carrier. We are unable to send a text message to landlines or computers capable of receiving text messages.
1.6 We will only send you each text once. If you delete a text we cannot send it again. If you do not confirm you
subscription within 12 hours of signing up for text notifications you will have to re-enroll and start the process
over again.
1.7 We will start sending text notifications and alerts within 48 hours of confirmation of registration for the service.
1.8 You can ask us to unsubscribe from your notifications at any time by replying STOP to any text notification, online
with Securus Online by editing your Notification Settings, or over the phone by calling Customer Care 1-800-844-6591.
Unsubscribing from text notifications will only apply to the text alert service for the specific account enrolled in
notifications. Text notifications will cease within 24 hours of suspension.
1.9 Text messages will be sent Monday to Sunday between the hours of 8:00 AM and 8:00 PM of your local time zone.
Notifications will be sent based on calling usage, your AdvanceConnect balance, and/or your Direct Bill invoice due
date.
1.10 Text messages sent using this service will not include your account details or other personal information.
2. CHARGING
2.1 Securus does not currently charge a fee to enroll and use text notifications, AutoPay, or TextPay, but we may
apply or introduce new charges on 2 months’ personal notice.
2.2 Message and data rates may apply. You are responsible for charges from your mobile phone carrier, so ensure you check with them about message and data rates that could apply.
3. FEES
3.1 Standard transaction fees of up to $3.00 may apply for AutoPay and TextPay programs when funds are added to your AdvanceConnect account or when your Direct Bill invoice is paid.
3.2 Applicable governmental taxes and fees are in addition to the rates and charges for calling service.
4. CANCELLATION
4.1 If you wish to stop receiving text notifications you can unsubscribe from your notifications at any time by replying
STOP to any text notification, by visiting Securus Online and editing your Notification Settings, or by calling Customer
Care 1-800-844-6591. Unsubscribing from text notifications will only apply to the text notification service for the
specific account enrolled. Text notifications will cease within 24 hours of being unsubscribed.
4.2 We can decide to withdraw the service by giving you at least two months’ written notice. We can decide to withdraw
the service with immediate effect without prior notice to comply with the law, to protect security, or to combat fraud
or on any ground as set out in the Customer Agreement.
5. ADVANCECONNECT LOW BALANCE NOTIFICATION
5.1 If you register to receive AdvanceConnect Low Balance notifications we will send you a text every time your account
balance reaches $10.00.
6. DIRECT BILL INVOICE DUE NOTIFICATION
6.1 If you register to receive Direct Bill Invoice Due notifications you will receive notifications within 10, 7,
and 3 days of your invoice being due.
7. ADVANCECONNECT AUTOPAY PAYMENT NOTIFICATION
7.1 If you register to use AutoPay with your AdvanceConnect account, you will receive a text notification with payment
confirmation or payment failure. If you receive a payment failure notification you should update your AutoPay credit
card information. If you believe your credit card information is good, please call Customer Care at 1-800-844-6591
to troubleshoot the issue further.
7.2 With the AutoPay Payment Confirmation notification the amount of the transaction will be provided. For further
information about the transaction please log in to Securus Online to view your account.
8. ADVANCECONNECT TEXTPAY NOTIFCATION
8.1 If you register to use TextPay with your AdvanceConnect account, you will receive a text notification that will give you the option to fund your AdvanceConnect account immediately with a preset amount of your choice by responding with the word PAY. Once a payment has been made with TextPay you will receive a payment confirmation or payment failure. If you receive a payment failure notification you should update your TextPay credit card information. If you believe your credit card information is good, please call Customer Care at 1-800-844-6591 to troubleshoot the issue further.
8.2 With the TextPay payment confirmation notification the amount of the transaction will be provided. For further information
about the transaction please log in to Securus Online to view your account.
9. DIRECT BILL TEXTPAY NOTIFCATION
9.1 If you register to use TextPay to pay your Direct Bill invoice, you will receive a text notification that will give you the option to pay your Direct Bill invoice immediately by responding with the word PAY. Once a payment has been made with TextPay you will receive a payment confirmation or payment failure. If you receive a payment failure notification you should update your TextPay credit card information. If you believe your credit card information is good, please call Customer Care at 1-800-844-6591 to troubleshoot the issue further.
8.2 With the TextPay Payment Confirmation notification the amount of the transaction will be provided. For further information about the transaction please log in to Securus Online to view your account.
10. OTHER OPERATIONAL NOTIFICATIONS
10.1 If you are registered to receive one or more of the above text notifications, we may from time to time send other operational messages about your account to your registered mobile phone.
11. GENERAL PROVISIONS
11.1 Sometimes repairs, updates, and routine maintenance on our systems and those of our suppliers may mean that text
notifications may be unavailable from time to time. We will not be liable if text notifications and alerts are unavailable
at any time for reasons that we cannot control or if you do not receive text notifications or alerts for reasons within
your control, i.e., your phone being switched off, there is no network coverage, or you change your mobile phone number.
11.2 You are responsible for making sure no one has access to confidential information shown on (or stored in) your
mobile phone. If your phone is lost or stolen, or if you change your number or mobile phone carrier, it is your responsibility
to ask us to suspend your text notifications as soon as possible. Otherwise we will continue to provide text notifications
and alerts to the mobile number you have registered for the service. We will not be liable if your account information
becomes known to someone because you do not notify us or if the registration information you gave us is incorrect.
11.3 We may send to you emails from time to time with information about the service explaining how the service works
and any steps that you need to take in relation to the service.
12 SECUREVIEW TABLET Terms and Conditions
Cancellations: I understand that I must cancel my subscription, before the next billing cycle, upon the inmate’s release (via my PayPal account Preapproved Payment Settings).
Cancellations: Failure to cancel my recurring subscription billing (via my PayPal account) could/will result in additional monthly billing charges – which will not be refunded.
Delivery: I understand that it is at the discretion of the facility, in accordance with their policies and procedures, on when to distribute tablets to inmates.
Damage: I understand that if a tablet is physically broken, that a second tablet will not be returned back to the recipient, and the recipient will no longer be eligible for participation in the program.
FAQs: I am aware that explanations on ordering, cancellations, returns and refunds can be found in the Frequently Asked Questions (FAQ) section on the www.securustablet.com website.
eMessaging allows family and friends to communicate with an incarcerated loved one using email like messaging.
With eMessaging you can:
- Send a text message
- Attach up to 5 photos
- Share up to 5 eCards
- Send just a photo with our Snap n’ Send TM (Mobile app only)
- Receive an inmate reply if you prepay
How it works:
- You must have a Securus Online account and login to use eMessaging
- Messages are sent and received from your eMessaging inbox from this website or on the Securus mobile app
- eMessages are paid for by purchasing a book of ‘stamps’. Stamp pricing varies by facility. Once you select your inmate the stamp price will be shown.
- Find your inmate, purchase a book of stamps and start writing your message.
All message and photos are subject to review by the facility. If a message or photos are rejected or the inmate reply is rejected you will receive a reject message in your inbox with the reason for the rejection. Stamps are not refunded if a message or photo is rejected.
| Text Only Message | +1 Prepaid Inmate Reply to Sender | + Photos (up to 5 per eMessage – 3MB per photo limit) | + eCards (up to 5 per eMessage) | Snap n’ Send TM photo (Mobile app only) | |
|---|---|---|---|---|---|
| # of Stamps | 1 | +1 | +1 each | +1 each | +1 each |