Securus Video Visitation Terms, Conditions, and Fees


Securus Video Visitation is a web-based visitation system that allows family, friends, attorneys and other approved visitors to schedule and participate in video visitation sessions with an inmate from a smartphone, tablet or computer with a web camera. Visits are scheduled in advance according to the specific correctional facility's visitation hours and policies.

Securus Video Visitation allows users to avoid the time, expense and hassle of travelling to and from a correctional facility to visit an inmate.

Billing and Payments:

Note: A credit card will be required in order to process the visitation fee. If you do not have a credit card, you can purchase a pre-paid Visa or MasterCard. These are available at general retailers (such as Walmart, Kmart and Target) as well as many drug stores (such as Walgreens and Rite Aid).

Visits are pre-paid and non-refundable. If you believe there was a system problem that did not allow you to participate in a scheduled video visit, please fill out and submit a Credit Request Form. We will review and reply to your request within 72 hours.

Securus is not responsible for disconnects due to behavior issues, disconnects initiated by the correctional facility, or disconnects due to internet connection or hardware malfunctions. If you believe your session was disconnected due to a Securus Video Visitation system error, fill out and submit a Credit Request Form. We will review and reply to your request within 72 hours.

Pricing, session lengths, and hours of availability of Securus Video Visitation may differ depending on the facility chosen or the visitation center being used.

Once scheduled, a Video Visitation session must be attended during the scheduled time period. Failure to sign on at the scheduled time or signing on late will not extend the session time period for which you paid.

In limited situations, Securus may, at its discretion, offer a credit for a scheduled and paid Video Visitation session. A credit is defined as funds used to pay for a session being placed back on to the user's account, which are available for use for another future Video Visitation session. Credits may occur when a) a user cancels a

paid Video Visitation session with the requisite advance notice as defined per the facility, b) the facility cancels a paid Video Visitation session before the session begins, c) the facility rejects a paid Video Visitation session prior to it starting, and d) Securus cancels a paid Video Visitation session before the session begins. Credits will not be given for sessions where the scheduled time has started or prior to session completion. Credits shall expire 90 days from date of issue.

Service Fees. In addition to the service payment and in consideration for the use of the service, you agree to pay Securus a fee for (a) each scheduled Securus Video Visitation session at the applicable rates then in effect, which will include applicable fees, taxes, surcharges and other charges. The applicable service fee(s) for your use of Securus Video Visitation will be provided on the website. As a result, you will be able to understand the amount of the applicable service fees before you pay for and schedule a Securus Video Visitation session. All service fees are non-refundable and non-creditable.

For more detailed information please use the links below to find the facility you will be visiting. Click on the county name to see hours of operation, price, and the location of visitation centers.

Payments :

Securus Correctional Billing Services

PO Box 650757

Dallas, TX 75265-0757

Correspondence :

Securus Correctional Billing Services

PO Box 1109

Addison, TX 75001

Customer Service Hours of Operation :

24 hours a day, 7 days a week

Automated System: Always Available

Service :

Main Support: 1-800-844-6591

Securus Video Visitation Support: 1-877-578-3658

System Requirements and Setting up an Account:

In order to use Securus Video Visitation you will need to have Javascript enabled in your browser, Microsoft Windows Operating system (XP, Vista or Windows 7) and Adobe Flash Player.

Most built-in cameras on laptops are good enough in terms of picture quality.

For users with an external webcam, we recommend using a 1.3 megapixel USB web-camera. You can purchase these types of webcams at most electronics stores (such as Best Buy and Radio Shack) and many general retailers (such as Walmart, Kmart, and Target).

There is also small JAVA client that is required in order for Securus Video Visitation to transmit the audio and video.

You can verify that your system is up to date by visiting our test page here.

  • A Desktop or Laptop.
  • Operating System: Windows 7 (32-bit) OR Windows 8 (32-bit). MacOSX and Ubuntu versions are currently offered.
  • A built-in or external webcam. We recommend using one with a resolution of at least 1.3 megapixels.
  • An internet browser (Internet Explorer or Mozilla Firefox)
  • Broadband internet access (DSL or Cable) - 256KB minimum upstream and downstream
  • Speakers/Headset and microphone (built-in or external)

In order to begin visiting with an inmate from the comfort of your home, office, or any location equipped with high speed internet, a PC, and webcam, you must first create a Securus Video Visitation account.

Securus is not responsible for the quality of your Internet connection or for the setup and operation of your computer, web camera, or other hardware. Problems related to your Internet connection or hardware should be directed to your Internet service provider or a qualified computer repair technician.

Other terms:

More applicable terms and conditions apply. See Securus' General Terms and Conditions, including Privacy Policy, for further applicable terms and conditions.