Traditional Collect

The Traditional Collect account is our standard payment product and is a convenient way to accept and pay for calls received from your incarcerated loved one. Call charges appear on your local phone bill. This account offers you the following benefits:

  • Your Traditional Collect account is created automatically when you accept a collect call
  • Your phone number is used as your account number
  • You are given an individual 90-day rolling spending limit
  • Call charges appear on your local telephone bill
  • You have 24/7/365 access to your account on our website* or by contacting us via phone

With this option, you are assigned a 90-day rolling spending limit for your Traditional Collect account, and are subject to more rigorous controls. Each time you accept a collect call from an inmate, the charges are deducted from your available spending limit, and we submit those charges to your local telephone company to add to your local telephone bill. If you reach or exceed your spending limit during any rolling 90-day period, your Traditional Collect account will be temporarily blocked from receiving additional inmate calls. As the charges roll off and your balance drops back below the 90-day rolling spending limit, your account will be unblocked and you will be able to accept additional inmate calls up to the spending limit. Should you wish to receive inmate calls prior to waiting for your Traditional Collect account to be unblocked, you can contact us to establish an AdvanceConnect or Direct Bill account.

*You will have access to view call details associated with your existing Traditional Collect calling account byenrolling in Securus Online.  If you are an existing Traditional Collect customer and are already accepting collect calls from inmates, you are considered an existing Securus account holder.  Therefore, when enrolling in Securus Online, you must identify yourself as an existing customer by selecting the option of "Yes, I've used Securus services before".  If in the Securus Online enrollment process you identify yourself as a "New Securus User", your account will be converted to a prepaid AdvanceConnect account and you will no longer be able to utilize the Traditional Collect product option.  To access your existing Traditional Collect account you can enroll in Securus Online as an existing account holder by clicking here.

Terms and Conditions

Customer Care

Need help? Our Support team is here to help keep your Securus Online experience enjoyable and easy.

  • Live Chat
  • Chat now with a Customer Care team member.
  • Submit a Question
  • Submit a question to our Customer Care team.
  • FAQ
  • Have a question? Search our extensive knowledge base for an answer.