Unlimited* Video Visitation Subscription (“Subscription”) Terms

Securus Video Visitation is a web-based visitation system that allows family, friends, attorneys and other approved visitors to schedule and participate in video visitation sessions with an inmate through a computer with a web camera, Android smartphone or tablet. Visits are scheduled in advance according to the specific correctional facility’s visitation hours and policies. Securus Video Visitation allows you to schedule multiple at- home visits for a low monthly fee to help increase communication with your incarcerated loved one.

Acceptance of Terms of Use:

These terms of use, along with previously agreed to General Terms and Secure Video Visitation Terms, govern the Subscription that is provided by Securus Technologies, Inc. (“Securus”).


You authorize us to charge you a monthly membership fee at the then current rate and any other incurred charges in connection with your Subscription. Your subscription will continue month to month until you have cancelled your membership or we have terminated it. You must cancel your membership before it renews each month in order to avoid the next month’s billing. The Subscription fee for the Subscription, less any previously approved credits, will be billed on the beginning day of your subscription and each month thereafter until and unless you cancel your subscription. Following cancellation, you will continue to have access to the Subscription through the end of the then current billing cycle including any pre-scheduled visits occurring during such billing cycle; provided, however, any pre-scheduled visits scheduled to occur after such billing cycle will be cancelled.

No Refunds or Credits:

PAYMENTS ARE NONREFUNDABLE AND THERE ARE NO REFUNDS OR CREDITS FOR PARTIALLY USED PERIODS. Following cancellation, you will continue to have access to the Subscription through the end of the then current billing cycle.


We may terminate or otherwise restrict your usage under this Subscription, without compensation or notice if you are, or if we suspect that you are, violating any applicable terms or are engaged in illegal or improper use of this service.

Limits on Scheduled Visits:

You will be allowed to schedule up to three (3) visits at any given time; consequently, in order to schedule additional visits beyond this amount, you must have either completed or cancelled a previously scheduled visit. Please check your facility for specific visitation scheduling limitations.

Facility Restrictions:

Each facility may have its own independent restrictions in terms of number of remote visits allowed, available hours and other restrictions so please check with the relevant facility regarding its restrictions.


Users will be able to choose any duration the facility offers for video visitation. As an example, if the facility offers both a 20 minute and 40 minute duration, the user can choose the 40 minute option under the Subscription at no additional cost.


Securus reserves the right to change the subscription rate, along with any other term or condition, with notification to the user which shall be effective immediately; provided, however, for existing members 30 days after posting unless stated otherwise.

*Subject to all applicable terms and conditions