General Terms and Conditions

GENERAL TERMS AND CONDITIONS INCLUDING PRIVACY POLICY, PRODUCT TERMS AND CONDITIONS, AND MOBILE TERMS AND CONDITIONS

The following General Terms and Conditions apply to all products and services provided by Securus Technologies, LLC (“Securus”, “we”, “our” and “us”). Securus, through our website and otherwise, offers a wide variety of products and services to the correctional industry, including incarcerated individuals and their friends and families, and to law enforcement. The term “you” or “your” includes anyone who uses or purchases the products or services that Securus offers.

THESE TERMS INCLUDE A DISPUTE RESOLUTION PROVISION REQUIRING INDIVIDUAL ARBITRATION AND YOU MUST READ THESE TERMS CAREFULLY. By accessing or using our website or Securus products or services, or by purchasing Securus products or services, you agree to comply with the terms and conditions set forth herein. Specific products and services available through our website or otherwise have their own terms and conditions that apply to your purchase and use thereof, including features, pricing and so forth. You agree to carefully and thoroughly review our website and understand the terms and conditions regarding said products and services, and you agree to be bound to commitments you make to Securus in exchange for your use or purchase thereof.

By clicking accept, you confirm that you have read and understand these general terms and conditions, including the ARBITRATION AGREEMENT and privacy policy, and that you accept, and agree to comply with, adhere to and be bound by, said terms and conditions, including privacy policy. Further, by clicking accept to these terms and conditions, you consent to receive periodic email communications from us, including but not limited to marketing communications relating to our products and services. If at any time you would like to cease receiving such emails, please follow the opt-out process that is provided near the bottom of each such email.

1. AUTHORITY

When you provide information to us in connection with purchasing or using our products or services, you agree that you have the needed permission or authority to do so, including but not limited to your agreement that credit card numbers you may provide us are ones for which you have proper authority to incur charges. Our website is not directed to children and intended for use only by individuals at least 18 years of age.

2. CHANGES TO THE TERMS AND CONDITIONS OR TO OUR WEBSITE

In the absence of prior notification requirements, Securus may change or modify these terms, or the terms of our unique products and services, from time-to-time without notice other than posting the amended terms on our website. The amended terms will automatically be effective when so posted, and your continued use of our website after any changes in these terms shall constitute your consent to such changes. Securus reserves the right to change, modify or discontinue, temporarily or permanently, our website (or any portion thereof), including any and all content contained on our website, at any time without notice. You agree that Securus shall not be liable to you or to any third party for any modification, suspension or discontinuance of our website (or any portion thereof).

3. REGISTRATION, PASSWORD AND SECURITY

Whenever you provide us information on our website, you agree to: (a) provide true, accurate, current and complete information and (b) as necessary, maintain and promptly update such information to keep it true, accurate, current and complete. If you provide any information that is, or that we have reasonable grounds to suspect is, untrue, inaccurate, not current or incomplete, Securus may without notice suspend or terminate your access to our products or services or our website and refuse any and all current or future use of our products or services or our website (or any portion thereof).

If any portion of our website requires you to register or open an account you may also be asked to choose a password and a user name. Please select a password that would not be obvious to someone trying to guess your password, and change it regularly as an added precaution. You are responsible for maintaining the confidentiality of the password and account, and you are fully responsible for all activities that occur under your password or account identification. You agree to immediately notify Securus of any unauthorized use of your password or account or any other breach of security. Without limiting any rights which Securus may otherwise have, Securus reserves the right to take any and all action, as it deems necessary or reasonable, to ensure the security of our website and your account, including without limitation terminating your account, changing your password, or requesting additional information to authorize transactions on your account. Notwithstanding the above, Securus may rely on the authority of anyone accessing your account or using your password and in no event and under no circumstances shall Securus be held liable to you for any liabilities or damages resulting from or arising out of (i) any action or inaction of Securus under this provision, (ii) any compromise of the confidentiality of your account or password and (iii) any unauthorized access to your account or use of your password. You may not use anyone else’s account at any time, without the permission of the account holder.

The security of your personally identifying information is important to us. While there is no such thing as “perfect security” on the Internet, we will take reasonable steps to help ensure the safety of your personally identifying information. However, you understand and agree that such steps do not guarantee that use of our website is invulnerable to all security breaches, and that Securus makes no warranty, guarantee, or representation that use of any of our website is protected from viruses, security threats or other vulnerabilities.

4. INTELLECTUAL PROPERTY RIGHTS

The Securus website, and any and all products and services offered thereunder and otherwise by Securus, and all right, title and interest in and to the products and services (including but not limited to the content of, and the products and services described in, our website) are the sole property of Securus or its licensors, and are protected by U.S. copyright and international treaties. Except for the limited rights expressly granted to you herein, Securus reserves for itself and its licensors all other right, title and interest. Without limitation on the foregoing, you may not reproduce, modify, display, sell, or distribute the content herein, or the products and services described herein, or use them in any other way for public or commercial purpose. This includes any products or services with the “Securus” name, as well as the Securus design logo and certain other names or logos which are service marks or trademarks of Securus, and all related product and service names, design marks and slogans which are also the service marks or trademarks of Securus. In addition, the design of our website (including color combinations, button shapes, layout, design and all other graphical elements) are also protected by Securus’ trademarks, service marks and copyrights. Any and all third party product and service marks contained on our website are the trademarks of their respective owners.

5. THIRD-PARTY PRODUCTS AND SERVICES

Parties other than Securus may offer and provide products and services on or through our website. Except for Securus-branded information, products or services that are identified as being supplied by Securus, Securus does not operate, control, or endorse any information, products, or services on other websites or accessible through our website in any way. Securus is not responsible for examining or evaluating, and Securus does not warrant the offerings of, any other businesses or individuals or the content of their websites. Securus does not assume any responsibility or liability for the actions, product, and content of any other third parties except as may otherwise be agreed by contract with said third parties, if any. You should carefully review their privacy statements and other conditions of use.

Our website may contain links to other websites not operated by Securus. The links are provided for your convenience. The inclusion of any links to other websites does not imply affiliation, endorsement or adoption by Securus of those websites or the contents therein. We are not responsible for the contents, links or privacy of any linked website. Access to any other website linked to Securus’ website is at your own risk. When leaving our website, you should carefully review the applicable terms and policies, including privacy and data gathering practices, of that third-party website.

6. PRODUCT AND SERVICE INFORMATION

Securus does not warrant that information, graphic depictions, product and service descriptions or other content of our website is accurate, complete, reliable, updated, current, or error-free. Despite our efforts, it is possible that a price for a product or service offered on our website may be inaccurate or the product or service description may contain an inaccuracy. In the event Securus determines that a product or service contains an inaccurate price or description, Securus reserves the right to take any action it deems reasonable and necessary, in its sole discretion, to rectify the error, including without limitation canceling your order, unless prohibited by law. Securus may make improvements or changes to any of our products or services, to our website, or otherwise, at any time without notice. You agree to notify Securus immediately if you become aware of any pricing or descriptive errors or inconsistencies with any products or services you order through our website and to comply with any corrective action taken by Securus.

7. USE OF THE WEBSITE

Use of the website is personal, nonexclusive, non-sublicensable and must be consistent with these Terms. You may not in any way or reproduce or publicly display, perform, distribute or otherwise use any of the information or materials displayed on or available from the website for any public or commercial purpose, except for limited backup purposes where appropriate. You may not create any derivative work of the website or decompile, reverse engineer, or otherwise attempt to derive source code, underlying ideas, algorithms, structure, or organization of the website. You agree not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation any type of spider, web crawler, or robot) to navigate, search, and/or extract information from the website.

Violating the security and Terms applicable to our website is prohibited and may result in criminal and civil liability. Securus may investigate incidents involving such violations and may involve and will cooperate with law enforcement if a criminal violation is suspected. Examples of security violations include, without limitation, unauthorized access to or use of data or systems including any attempt to probe, scan, or test the vulnerability of our website or to breach security or authentication measures, unauthorized monitoring of data or traffic, interference with service to any user, host, or network including, without limitation, mail bombing, news bombing, other flooding techniques, deliberate attempts to overload a system, forging any TCP-IP packet header, e-mail header, or any part of a message header, except for the authorized use of aliases or anonymous re-mailers, and using manual or electronic means to avoid any use limitations.

Creating or maintaining any link from another website or application to any page on the website without our prior written permission is prohibited. Running or displaying the website or any information or material displayed on the website in frames or through similar means on another website without our prior written permission is prohibited. Any permitted links to the website must comply will all applicable laws, rules, and regulations.

8. DISCLAIMER OF WARRANTIES

YOU EXPRESSLY UNDERSTAND AND AGREE THAT:

A) YOUR USE OF OUR WEBSITE, INCLUDING ANY CONTENT OR INFORMATION CONTAINED HEREIN, ANY WEBSITE-RELATED PRODUCT OR SERVICE THAT IS PROVIDED TO YOU, IS AT YOUR SOLE RISK. OUR WEBSITE, INCLUDING ANY CONTENT, SOFTWARE OR INFORMATION CONTAINED WITHIN OUR WEBSITE AND ANY WEBSITE-RELATED SERVICE, IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. SECURUS AND ITS SUPPLIERS, LICENSORS, AND OTHER RELATED PARTIES, AND THEIR RESPECTIVE OFFICERS, AGENTS, REPRESENTATIVES, AND EMPLOYEES EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, STATUTORY OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY OF DATA AND NON-INFRINGEMENT. BECAUSE SOME JURISDICTIONS, SUCH AS NEW JERSEY, DONOT PERMIT THE EXCLUSION OF CERTAIN WARRANTIES, SOME OF THESE EXCLUSIONS MAY NOT APPLY TO YOU.

B) SECURUS AND ANY CO-BRANDERS, SUPPLIERS, LICENSORS, AND OTHER RELATED PARTIES, AND THEIR RESPECTIVE OFFICERS, AGENTS, REPRESENTATIVES, AND EMPLOYEES MAKE NO WARRANTY THAT (i) OUR WEBSITE WILL MEET YOUR REQUIREMENTS, (ii) MATERIALS, SOFTWARE OR CONTENT AVAILABLE FOR DOWNLOAD FROM OUR WEBSITE ARE FREE OF INFECTION OR VIRUSES, WORMS, TROJAN HORSES, OR OTHER CODE THAT MANIFESTS CONTAMINATING OR DESTRUCTIVE PROPERTIES; (iii) OUR WEBSITE WILL BE UNINTERRUPTED, TIMELY, SECURE (INCLUDING FREE FROM UNAUTHORIZED ACCESS), PROVIDE CONTINUOUS STORAGE OR ACCESS, OR ERROR-FREE, (iv) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF OUR WEBSITE WILL BE ACCURATE, COMPLETE OR RELIABLE, (v) THE QUALITY OF ANY PRODUCTS, SERVICES, SOFTWARE, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH OUR WEBSITE WILL MEET YOUR EXPECTATIONS, AND (vi) ANY ERRORS IN OUR WEBSITE OR SOFTWARE WILL BE CORRECTED.

C) ANY MATERIAL DOWNLOADED, UPLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF OUR WEBSITE OR SOFTWARE IS DONE AT YOUR OWN DISCRETION AND RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR BUSINESS OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OR UPLOAD OF ANY SUCH MATERIAL OR THE USE OF OUR WEBSITE OR OUR SOFTWARE.

D) NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM SECURUS OR THROUGH OR FROM OUR WEBSITE SHALL CREATE ANY WARRANTY. ADVICE OR INFORMATION RECEIVED BY MEANS OF OUR WEBSITE SHOULD NOT BE RELIED UPON FOR SIGNIFICANT PERSONAL, BUSINESS, MEDICAL, LEGAL OR FINANCIAL DECISIONS AND YOU SHOULD CONSULT AN APPROPRIATE PROFESSIONAL FOR SPECIFIC ADVICE TAILORED TO YOUR PARTICULAR SITUATION.

9. LIMITATION OF LIABILITY

IN NO EVENT SHALL SECURUS, ITS EMPLOYEES, OFFICERS, REPRESENTATIVES, SERVICE PROVIDERS, SUPPLIERS, LICENSORS, AND AGENTS BE LIABLE FOR ANY DIRECT, SPECIAL, INDIRECT, INCIDENTAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO, LOSS OF USE, LOSS OF PROFITS, OR LOSS OF DATA, WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE), OR OTHERWISE, ARISING OUT OF OR IN ANY WAY CONNECTED WITH (i) THE USE OR INABILITY TO USE OUR WEBSITE OR THE CONTENT, MATERIALS, SOFTWARE, INFORMATION OR TRANSACTIONS PROVIDED ON OR THROUGH OUR WEBSITE, OR (ii) ANY CLAIM ATTRIBUTABLE TO ERRORS, OMISSIONS, OR OTHER INACCURACIES IN OUR WEBSITE OR THE CONTENT, MATERIALS, SOFTWARE, INFORMATION, PRODUCTS, OR SERVICES ON OR AVAILABLE THROUGH OUR WEBSITE, (iii) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY PRODUCTS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM OUR WEBSITE; (iv) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (v) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON OUR WEBSITE; (vi) THE DELAY OR FAILURE IN PERFORMANCE RESULTING FROM AN ACT OF FORCE MAJEURE, INCLUDING WITHOUT LIMITATION, ACTS OF GOD, NATURAL DISASTERS, COMMUNICATIONS FAILURE, GOVERNMENTAL ACTIONS, WARS, STRIKES, LABOR DISPUTES, RIOTS, SHORTAGES OF LABOR OR MATERIALS, VANDALISM, TERRORISM, NON-PERFORMANCE OF THIRD PARTIES OR ANY REASONS BEYOND THEIR REASONABLE CONTROL; OR (vii) ANY OTHER MATTER RELATING TO OUR WEBSITE, EVEN IF SECURUS OR ITS AUTHORIZED REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOUR SOLE REMEDY FOR DISSATISFACTION WITH OUR WEBSITE AND/OR WEBSITE-RELATED SERVICES IS TO STOP USING OUR WEBSITE AND/OR THOSE SERVICES.

APPLICABLE LAW IN SOME STATES, SUCH AS NEW JERSEY, DOES NOT ALLOW THE LIMITATION OF LIABILITY, IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES SET FORTH ABOVE, SO THIS LIMITATION OF LIABILITY MAY NOT APPLY TO YOU. IF ANY PART OF THIS LIMITATION ON LIABILITY IS FOUND TO BE INVALID OR UNENFORCEABLE FOR ANY REASON, THEN THE AGGREGATE LIABILITY OF SECURUS UNDER SUCH CIRCUMSTANCES FOR LIABILITIES THAT OTHERWISE WOULD HAVE BEEN LIMITED SHALL NOT EXCEED ONE HUNDRED DOLLARS ($100).

SECURUS VIDEO ConnectSM SERVICE IS PROVIDED ON AN ‘AS IS, AS AVAILABLE’ BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. SECURUS, TO THE FULLEST EXTENT PERMITTED BY LAW, DISCLAIMS ALL WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE WARRANTIES OF MERCHANTABILITY, TITLE, NON-INFRINGEMENT OF THIRD PARTIES’ RIGHTS, AND FITNESS FOR PARTICULAR PURPOSE. SECURUS MAKES NO WARRANTIES ABOUT THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF THE SITE. WITHOUT LIMITATION ON THE FOREGOING: (i) SECURUS DOES NOT WARRANT THAT THE SITE OR SERVICE WILL OPERATE ERROR-FREE OR THAT THE SITE, THE SERVICE, OR ITS SERVERS ARE FREE OF COMPUTER VIRUSES OR OTHER HARMFUL MECHANISMS. IF YOUR USE OF THE SITE RESULTS DIRECTLY OR INDIRECTLY IN THE NEED FOR SERVICING OR REPLACING EQUIPMENT OR DATA, SECURUS IS NOT RESPONSIBLE FOR THOSE COSTS; (ii) SECURUS MAKES NO REPRESENTATIONS OR GUARANTEES REGARDING THE TRUTHFULNESS, ACCURACY, COMPLETENESS, TIMELINESS OR RELIABILITY OF ANY ELECTRONIC COMMUNICATION ENGAGED IN BY USERS OR THE ACTIONS BY LAW ENFORCEMENT OFFICIALS IN HANDLING THE DATA. DOCUMENTS IMPLEMENTING THE SERVICE MAY CONTAIN INACCURACIES OR TYPOGRAPHICAL ERRORS; (iii) SECURUS MAKES NO REPRESENTATIONS OR GUARANTEES REGARDING THE CONTENT OF OUR WEBSITE, INCLUDING BUT NOT LIMITED TO BROKEN LINKS, INACCURACIES OR TYPOGRAPHICAL ERRORS; AND (iv) SECURUS MAKES NO REPRESENTATIONS OR GUARANTEES ABOUT THE ABILITY OF THE SERVICE TO WORK PROPERLY, COMPLETELY, OR AT ALL, FOR ANY GIVEN USER.

10. INDEMNIFICATION

You agree to indemnify, defend and hold harmless Securus Technologies, LLC, and its officers, agents, assigns and employees, from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, made by any third-party due to or arising out of the use of your connection to our website, our products and services, your violation of these terms, or your violation of any law or the rights of another. These obligations will survive any termination of your relationship with Securus or your use of our website. Securus reserves the right to assume the defense and control of any matter subject to indemnification by you, in which event you will cooperate with Securus in asserting any available defenses.

11. TERMINATION/SUSPENSION

You agree that Securus may immediately and without notice terminate or suspend your account, your access to our products or services, or your access to all or any part of our website. You agree that Securus may immediately and without notice change your password. Cause for such termination, suspension or change shall include, but not be limited to, (a) breaches or violations of these terms or other incorporated agreements or guidelines, (b) requests by law enforcement or other government agencies, (c) a request by you (self-initiated account deletions), (d) discontinuance or material modification to our website (or any part thereof,) (e) unexpected technical or security issues or problems, (f) extended periods of inactivity, and/or (g) engagement by you in fraudulent or illegal activities. Termination of your account includes (or, if Securus elects instead to suspend your account, may include any one or more of the following) (a) removal of access to all offerings within our website, (b) deletion of your password and all related information, files and other content associated with or inside your account (or any part thereof) and (c) barring of further use of our website. You agree that all terminations and suspensions for cause shall be made in Securus´ sole discretion and that Securus shall not be liable to you or any third party for any termination or suspension of your account, loss of storage, any associated e-mail address, or access to our website. Further, Securus reserves the right, to immediately terminate or suspend your account, any associated e-mail address, and access to our website at any time for any reason and without notice to you in its sole discretion.

12. DISPUTE RESOLUTION & ARBITRATION AGREEMENT (“Arbitration Agreement”)

Scope of the Arbitration Agreement. Mindful of the high cost of legal disputes, not only in dollars but in time and energy, both you and Securus agree that any legal dispute between you and Securus concerning or arising in any way from (1) these Terms and the Privacy Policy and the provisions and disclosure therein, (2) any purchase from the website, (3) any Securus product or service, and (4) any advertising, promotion or communication between you and Securus, shall be resolved through binding individual arbitration unless you opt out of this Arbitration Agreement using the process explained below. You understand and agree that you are waiving your right to sue or go to court to assert or defend your rights. However, either you or Securus may bring any individual claim in small claims court consistent with the jurisdictional and dollar limits that may apply, as long as it is brought and maintained as an individual claim. The term “dispute” means any dispute, action, claim, or other controversy between you and Securus, whether in contract, warranty, tort, statute, regulation, ordinance, or any other legal or equitable basis. “Dispute” will be given the broadest possible meaning allowable under law.

Informal Dispute Resolution. Either party asserting a dispute shall first try in good faith to resolve it by providing written notice as specified below to the other party describing the facts and circumstances (including any relevant documentation) and allowing the receiving party 30 days in which to respond. Notice shall be made by first class or registered mail: (1) Securus Technologies, LLC, 4000 International Parkway, Carrollton, Texas 75007; or (2) to you at the postal address on file with Securus. Both you and Securus agree that this dispute resolution procedure is a condition precedent which must be satisfied before initiating any arbitration against the other party.

How Arbitration Works. Either party may initiate arbitration, which shall be conducted by the American Arbitration Association (“AAA”) pursuant to its Consumer Arbitration Rules (“AAA Rules”), as modified by this Arbitration Agreement. The AAA Rules are available on the AAA’s website www.adr.org, or by calling the AAA at (800) 778-7879. In the event the AAA is unavailable or unwilling to hear the dispute, the parties shall agree to, or the court shall select, another arbitration provider. Unless you and Securus agree otherwise, including to conduct of arbitration by telephone or videoconference, any arbitration hearing shall take place in the county of your residence (as determined by your billing address on file with Securus). If you live outside the United States, any arbitration will take place in Dallas, Texas. Securus will pay all filing, administrative, arbitrator and hearing costs and waives any rights it may have to recover an award of attorneys’ fees and expenses against you.

WAIVER OF RIGHT TO BRING CLASS ACTION AND REPRESENTATIVE CLAIMS. All arbitrations shall proceed on an individual basis. The arbitrator is empowered to resolve the dispute with the same remedies available in court, however, any relief must be individualized to you and shall not affect any other customer. You and Securus also agree that each may bring claims against the other in arbitration only in your or their respective individual capacities and in so doing you and Securus hereby waive the right to a trial by jury, to assert or participate in any class action lawsuit or class action arbitration, any private attorney general lawsuit or private attorney general arbitration, and any joint or consolidated lawsuit or joint or consolidated arbitration of any kind. If a court decides that the limitations of this paragraph are deemed invalid or unenforceable, any putative class, private attorney general, or representative action must be brought in a court of proper jurisdiction and not in arbitration.

Governing Law and Other Terms. This Arbitration Agreement shall be governed by, and interpreted, construed, and enforced in accordance with, the United States Federal Arbitration Act and other applicable federal law. To the extent state law applies to any aspect of this Arbitration Agreement, or to any disputes and claims that are covered by the Arbitration Agreement, the law of the state (or country, if you reside outside of the US) of your residence, as determined by your mailing address on filed with Securus, will govern. Securus will provide notice of any material changes to this Arbitration Agreement. Except as set forth above regarding the class action waiver provision, if any portion of this Arbitration Agreement is deemed invalid or unenforceable, it will not invalidate the remaining portions of the Arbitration Agreement. Only the arbitrator is authorized to make determinations as to the scope, validity, or enforceability of this Agreement, including whether any dispute falls within its scope. However, the parties agree that any issue concerning the validity of the class action/representative waiver above must be decided by a court, and an arbitrator does not have authority to consider the validity of the waiver.

13. LAW FIRM AND LAWYER CALLS — PRIVATIZATION

If you are a law firm or attorney user of the Securus services, you acknowledge and agree that you are solely responsible for contacting correctional institutions in which you clients reside and securing any privatization of their number. Absent privatization, calls by your clients through Securus will be recorded and may be monitored. In addition, call recordings created absent or pre-privatization are not automatically deleted, and you should contact the applicable facility regarding possible deletion or purging of such calls. Please note that the rules and procedures concerning privatization may vary by jurisdiction, DOC-specific regulations, and the particular equipment and procedures applicable at each correctional facility. You agree that you waive any and all claims against Securus arising from the recording of non-privatized calls.

14. MISCELLANEOUS

Securus´ failure to exercise or enforce any right or provision of these terms shall not constitute a waiver of such right or provision. If any provision of these terms shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from the terms and shall not affect the validity and enforceability of any remaining provisions. These terms shall be governed and construed in accordance with the laws of the State of Texas applicable to agreements made and to be performed in Texas. You agree that any legal action or proceeding between Securus and you for any purpose concerning these terms or the parties’ obligations hereunder shall be brought exclusively in a federal or state court of competent jurisdiction sitting in Texas. Neither the course of conduct and/or course of dealing between the parties nor trade practice shall act to modify any provision of this Agreement. Securus may assign its rights and duties under this Agreement to any party at any time without notice to you. Your rights and duties under these terms are not assignable by you without written consent of Securus. These terms do not provide any third party with a remedy, claim, or right of reimbursement. You must file any claim or suit related to our website within one year after it arises.

To protect customers against credit card fraud and unauthorized account use, Securus has procedures in place to review high volume transactions within a short period of time. To assure high use account activity is authorized, on occasion an account may be blocked to prevent the customer from credit card fraud or unauthorized use. Customers may trigger the company’s blocking procedure, depending on the frequency, number, and amount of transactions.

Privacy Policy

Processing Policy

Updated and effective:December 9, 2019

This Privacy and Data Processing Policy reflects our Aventiv Technologies global privacy practices and standards as of the effective date.

I want to know about:

Who we are

Aventiv Technologies is a diversified technology company that provides innovative solutions to customers in the corrections and government services sectors. Aventiv Technologies is the parent company of Securus Technologies, JPay and AllPaid, leading providers of innovative products and services. The collective power of these unified organizations delivers superior value and service to all of our customers nationwide. This privacy notice applies to Aventiv Technologies and all its subsidiaries. For sake of simplicity, Aventiv Technologies and its subsidiaries are simply called Aventiv for the rest of this notice.

Policy Questions or Individual Rights Management Requests?

If you have a privacy question or wish to exercise your individual rights, you may contact the Aventiv privacy team and our Chief Compliance Officer any time at privacy@securustechnologies.com or privacy@aventiv.com, by calling 800-524-5547 or by using the Policy Questions button on this page. We appreciate the opportunity to address your questions and concerns.

Our Data Values

Aventiv Technologies, protecting your privacy is fundamental to the way our company and its subsidiaries conduct our business.

  • Embedding privacy and security. We strive to embed privacy and security into our strategy and operations.
  • Responsible use. We strive to promote responsible data use and stewardship among all our employees, contractors, subsidiaries and suppliers.
  • Purpose driven. We only collect, use, and share the information we need to provide and operate our solutions for our customers.
  • Always improving. We process data about the way we operate our own business in order to help us better understand the needs of our customers, prospects, and other stakeholders, and to continue to improve user experience, features, and functionality of our solutions.

Your Rights

If certain privacy and data protection laws apply to the personal information we process about you, you may make any of the requests listed below related to your personal information. You do not have to pay a fee, and we will aim to respond to your request within 45 days. If you make any of these requests, we will not discriminate against you. We will honor the requests you make related to your rights as the law allows and requires. This means in some cases there may be legal or other official reasons that we may not be able to address the specific request you make related to your rights. You may:

  • request access to the personal information we process about you;
  • request that we correct inaccurate or incomplete personal information about you;
  • request deletion of personal information about you;
  • request restrictions, temporarily or permanently, on our processing of some or all personal information about you;
  • request that we transfer personal information we process about you to you or a third party; and
  • request opt-out or object to our use of personal information about you where our use is based on your consent or our legitimate interests.

Unless otherwise addressed by applicable law or regulations, your use of our site constitutes your consent to our use of cookies (discussed below), and the collection, processing and transfer of your personal information as described in this Policy.

What personal information do we collect?

The data we process about you depends on who you are and how we interact with you. Personal information is data, which identifies you or makes you identifiable. It includes data that could be used to identify, locate, track or contact you.

If you open an account, create a profile or register for online account access:

Accessing our services: You may be asked, by a live agent, computer, telephone, mobile device or otherwise, to provide us with identifiers, such as your name, date of birth, social security number, e-mail address, mailing address and phone number. You may be asked to provide a driver’s license and financial account information, such as a credit card number and associated information for certain services. We may also collect audio/video and biometric data when you purchase or use our products or services, including your voice and video data. We may record your biometric data such as your voice and your video image.

We maintain and update this information as we continue to engage with you and use it as described under the Legitimate Interests processing purposes described below.

Using our services: If you are a user of our services, we may record your actions while you are using our services, such as phone number, your conversation with one of our representatives, email address, computer or device IP address and MAC address, time and length of call, PIN number of incarcerated individual who connects to call, credit or debit card information and tickets filed on your behalf related to our service platform.

Payment Information: if you are using our services to make payments, we are required to collect identification and financial information like your name, address, drivers’ license number, social security number, type of payment you are making, or information related to the purpose of the payment. We may need to run background checks on anyone involved in the transaction to satisfy our legal requirements.

Receiving marketing, sales-related and business development communications from us: If our marketing team or a member of our sales or business development teams sends communications to you, we process your name, phone number, email address, postal address, job title, job function, organization name, IP address, device type, email view information including IP address and associated city, and information about which of our solutions you use or which may be of interest to you.

Market research and surveys: If you participate in our market research and surveys, we process identification, professional and commercial information such as email address, job title, phone number, survey responses, organization name, job function, state, country, and any comments you provide.

Third party sources: if you use our services, we may obtain information from third parties about the billing name and address associated with your phone number.

If you visit our websites or access our Apps:

Our websites and Apps: We process personal information about you that we collect either directly, through forms or data entry fields on our website or Apps, or through passive collection by cookies and other data collection technologies. The types of personal data we process in each of these contexts is further explained in the following categories:

  • Contact us and registration forms: We process identification, commercial and professional information such as your name, email address, organization where you work, phone number, job function, job title, address, and any comments you provide.
  • Consumer opinion surveys: We process your survey responses.
  • Cookies and other data collection technologies when using a browser: We use browser session cookies, which are temporary cookies, which are erased from your device’s memory when you close your Internet browser or turn your computer off, and persistent cookies, which are stored on your device until they expire, generally after one year, unless you delete them before that time. We group browser cookies on our site into these categories:
    • Required cookies: These cookies are necessary to enable the basic features of this site to function, such as allowing images to load or allowing you to select your cookie preferences.
    • Functional cookies: These cookies allow us to analyze your use of the site to evaluate and improve our performance. They may also be used to provide a better customer experience on this site. For example, remembering your log-in details or providing us information about how our site is used.
  • Server log files: We automatically gather server log file information when you visit our websites. This includes Internet activity, such as IP address, browser type, referring and exit web pages, and your operating system.
  • Individual Rights Manager: When you submit a request related to our processing of personal information about you, we process your name, email address, type of request, the individual type you select on the form, and any comments you provide.

If you are an employee, contractor, job applicant, or former employee:

Applying to work at Aventiv: If you apply to work at Aventiv, we process personal identification information about you and your professional experience, education and training such as your application, your name (and any former names), postal address, email address, phone number, universities attended, academic degrees obtained, grades, professional certifications and licenses, employment history, and curriculum vitae or resume. In many cases as an applicant, you may provide information through our recruiting service providers, which are only authorized to collect, process and store your information as necessary and as directed by us.

Offer of employment or contractor position: After making an offer of employment or a contracted position we collect personal information to conduct background and professional reference checks in accordance with applicable laws. We will collect personal information about the position to which you have been appointed, your job title at Aventiv, the compensation or project-based contracted rate we offer to you, whether you accept the offer, your signature, and your starting compensation or project-based contracted rate, and your start date at Aventiv.

Employment-Related Background checks: Prior to commencement of your employment with us, we engage service providers to conduct background checks that involve the necessary personal information processing as permitted by the laws in the location in which you reside and/or work. More details are provided to you in the context of our request to you to complete these checks.

As an employee or contractor of Aventiv: We may process personal identifying and employment information about your benefits, nationality, residency status, email address, office or other workplace location, work phone number, mobile phone number, photographs, passport, visas, marital status, disability status, beneficiaries, emergency contact details, financial account information, social security number or other government-issued identification number, holiday and paid time off days, salary, incentive compensation, assigned projects, performance against your assigned goals, training completed, any performance improvement plans, any disciplinary actions taken, system accounts, technology and physical assets provided to you, your role and actions taken in connection with Aventiv projects and processes. You may also be required to provide personal information to government authorities for regulatory filings and background checks.

If your employment with Aventiv ends, we process personal information necessary to offboard you from Aventiv, including deactivation of your access to our systems, fulfilling our financial, benefits, and related obligations with respect to the end of your employment with Aventiv.

Why do we process personal information?

The reasons that we process about you depend on who you are and how we interact with you.

If you use our services:

We use the personal information we collect from you to fulfill the purpose for which you provide it. We may use your personal information:

  1. To process transactions, manage your account and administer our services and website. We will not sell or give your personal information to any other commercial company without your consent, except as is necessary to provide you with the products or services requested or as otherwise stated in this Privacy Policy;
  2. To send you periodic e-mails pertaining to your order, as well as occasional Aventiv news, updates, and related product or service information;
  3. To personalize your experience and better respond to your individual needs; and
  4. To improve customer service, our website and services and assess our services.

Where permitted by law, we may share your information with our affiliates, service providers, and vendors for the above purposes.

Our legitimate interests – We process personal information about you based on our legitimate business interests for the following purposes, to which you may exercise Your Rights to object as described above:

  • To fund accounts and provide resources for use of our communications services based on our legitimate business interest of collecting funds for services;
  • To provide additional solutions you request based on our legitimate business interest to respond to your reasonable requests and to retain you as a customer or partner;
  • To better understand the needs of the users of our services, we analyze our interactions with you online and offline and store that information in a quantitative way. This helps us continue to improve how we provide information and engage specifically with you, including to help us determine when you might be ready to make a purchase based on repeated interactions with Aventiv. We do not make any automated decisions about you that would result in legal or other similarly significant effects on you;
  • To determine whether, when, and the IP address and associated city of, a marketing, sales, or business development email communication we sent was viewed based on our legitimate interest to effectively manage and improve upon such communications with you;
  • To understand the agency or organization that you work for and your prior experience based on our legitimate interest to tailor our communications with you to improve our engagement with you;
  • To understand your communication needs based on our legitimate interest to develop and enhance our solutions to address your needs and to make them more relevant to you;
  • To meet contractual obligations with our Facility customers and provide them with the ability to monitor and analyze transactions and communications; and
  • To manage our legal, financial, policy and regulatory compliance responsibilities and to demonstrate our compliance upon request.

Statistical and research purposes: We may further analyze use of our solutions, and characteristics of those who use our solutions to help us understand and make decisions about customer and market needs, to improve our solutions, to design new solutions, and to inform partnership and business development decisions.

If you visit the websites and online properties we provide:

We process personal information about you to:

  • Share your name or contact information in order to verify your identity for purposes of addressing privacy-related requests or complaints; however, please be aware that if we cannot share this information, then we may not be able to address your requests.
  • Respond to your individual rights requests.
  • Manage your consent preferences.
  • Deliver the resources and information you have requested online.
  • Send direct email marketing communications about our solutions, events and related resources that may be of interest to you.
  • Use cookies and other data collection technologies to help you navigate our website or technical solutions, personalize and provide a more convenient experience to you, analyze which pages you visit, which features you use in our solutions, and provide features such as social sharing widgets and videos, measure advertising and promotional effectiveness, assess which areas of our site you visit to remarket to you after you visit our site, and to provide content to you from our third party content partners.

Unless an email is required to process services for you, you may withdraw your consent to our emails at any time by clicking the “unsubscribe” link in the email communications we send to you.

You may also withdraw consent by exercising Your Rights as described above, including through our Individual Rights Manager.

Our legitimate interests – We process personal information about you based on our legitimate business interests for the following purposes, to which you may exercise Your Rights to object as described above:

  • To investigate requests or concerns based on our legitimate interest to ensure that such requests or concerns are addressed appropriately;
  • To send optional customer satisfaction surveys once your request or concern has been resolved based on our legitimate interest to continue to improve our processes;
  • To evaluate the characteristics and needs of our customers based on our legitimate interest in improving the solutions we offer and provide;
  • To communicate with you about Aventiv events, industry or services-related news based on our legitimate interest in engaging with you as a user of our services;
  • To conduct online consumer surveys to learn about your views on our services based on our legitimate interest in better understanding the communications and technology market and to improve our solutions; we do not directly collect any personal information about you when we conduct these surveys, however cookies and data collection technologies may be used to manage the delivery of the surveys; and
  • To administer our website and our technical solutions and to understand how our website visitors navigate through our websites and technical solutions based on our legitimate interest to continuously improve the experience for our users.

Statistical and research purposes: We may further analyze information we gather online to improve the online experience, resources and tools we provide to our users.

If you are an employee, contractor, job applicant, or former employee:

If you have a contract or other agreement with us, we process personal information about you to fulfill the specific obligations we have to you under the applicable contract or agreement such as:

  • Payment of project fees to contractors; and
  • Managing performance obligations under employment contracts, where applicable.
  • Complying with industry procedures and government regulations to verify your identity, the identify of your ownership or control persons, and confirm other details of your identity.

Our legitimate interests – we process personal information about you based on our legitimate interests to establish and manage our relationship with and responsibilities to you, to industry oversight bodies and governmental agencies and for effective operation of our business, such as to:

  • Recruit new talent to join Aventiv;
  • Onboard employees and contractors to Aventiv;
  • Activate customers for certain Aventiv services;
  • Grant and ensure appropriate access to Aventiv systems and facilities;
  • Ensure the security and safety of the workplace and the tangible and intangible assets for which we are responsible;
  • Assign roles and responsibilities;
  • Manage team and cross-functional communications and collaboration;
  • Promote a positive workplace culture;
  • Administer payroll, benefits administration, award and pay incentive compensation;
  • Invoice payments;
  • Manage Aventiv projects and processes;
  • Maintain corporate, financial and other essential business records and reporting;
  • Evaluate financial and operational performance; and
  • Manage compliance, including, but not limited to our privacy, security, accounting, labor and employment, Office of Foreign Assets Control Specially Designated Nationals List, and other legal and regulatory obligations.

Statistical and research purposes: We may further analyze information to evaluate and understand employee engagement and to develop plans to continuously improve our workplace culture.

How do we share data about you?

At Aventiv, we only share personal information in ways that we tell you about. We do not sell or rent personal information to businesses for commercial purposes and we do not share personal information with third parties that are not owned by us or under our control or direction except as described in this Policy. The personal information we share may identify you or may include professional, employment, audio/video or biometric data about you.

Service providers. We share personal information with service providers that help us with our business activities. They only are authorized to process that information as necessary and as directed by us.

Required by law. We may be required to disclose personal information in response to lawful requests by government authorities, including requests from national security agencies or law enforcement.

Safety, fraud prevention, government requests and protection of our rights are all reasons where we may share personal information where we believe in good faith it is necessary.

Support of law enforcement activities. Under appropriate circumstances, we may share your contact information, account information and history, call details, financial transactions and your voice and video records with law enforcement personnel and/or correctional facilities and certain third parties for use in connection with and in support of law enforcement activities. Any calls or visits using our services may be monitored or recorded. All of this data may be stored, monitored, searched, analyzed and transferred among law enforcement agencies for law enforcement purposes.

Correctional Facilities. When you use our services to communicate with or process a transaction on behalf of an incarcerated individual housed in a Correction Facility, Facility staff may access your personal information in order to operate these Facilities, conduct investigations, and/or to verify transactions. The information accessible to Facility staff includes transaction information such as your name, address, zip code, phone number, and email; the incarcerated individual ID of the recipient; the transaction amount; and your transaction history as well as any content transmitted to and from the incarcerated individual and/or the Facility in connection with your use of our services.

Mergers, acquisitions, divestitures, or asset sales may involve sharing your personal information, but only if the acquiring organization agrees to this Policy’s protections.

Keeping and Securing Your Data

Except as we describe below, we will keep personal information about you for as long as we provide solutions to you, as long as you work for or with us, or as long as we are addressing a concern, question, complaint, or request you have made to us, as applicable to our interactions with you. If we have a contract or other agreement that applies to your personal information, we will follow the retention obligations of that agreement.

We may keep data longer if we have a legal or contractual obligation to keep it or to maintain necessary records for legal, financial, compliance, or other reporting obligations, and to enforce our rights and agreements. We also may keep data about you for statistical analysis or research purposes. Upon completion of a transaction, your private information (e.g., credit cards or debit card number, bank routing or checking account numbers) will not be stored on our servers.

We take appropriate security measures to protect personal information against loss, misuse, and unauthorized access, alteration, disclosure or destruction. We also have implemented measures to maintain the ongoing confidentiality, integrity and availability of the systems and services that process personal information and will restore the availability and access to data in a timely manner in the event of a physical or technical incident.

Children’s Privacy

Our websites, products and services are not directed to children. We do not knowingly seek or collect personal information from children under the age of 18 without verifiable parental consent or authorized orders from courts or governmental agencies. When we provide services related to support payments for a child, a child’s parent provides us with information that allows us to process the requested services, including personal information about the child.

If we learn that we have collected personal information from a child 17 years old or younger without verified parental consent or authorized order, we will delete that information as quickly as possible. If you learn that a child’s information has been provided to us without parental consent or authorized order, please contact us as soon as possible as directed above.

Organizational Information and Links to Other Sites

Organizational information – In the course of using our solutions, we may ask you to provide information related to the organization where you work. This may include information about your organization’s practices, policies, processes, technology, finances, and supporting documentation. This information is stored on Aventiv systems or files, and we use it to provide solutions to you or utilize the products and services you provide to us and in accordance with the terms and conditions of agreements between Aventiv and your company,

Links to other websites – This Policy applies only to Aventiv practices, technologies, and services. Our online properties may include links to websites and online services that are operated by other companies not under the control or direction of Aventiv. If you provide or submit personal information to those websites or online services, the privacy policies on those websites or online services apply to your personal information. We encourage you to carefully read the privacy policies of any website you visit.

Changes to this Policy

We may make changes to this Policy from time to time based on changes to applicable laws and regulations or other requirements applicable to us, changes in technology, or changes to our business. Any changes we make to the Policy in the future will be posted on this page and we also will post a notice on our home page that this Policy has changed.

Appendix A:Policy Questions & Individual Rights Form

Aventiv Privacy Program Management

You may use this form, our phone number 800-524-5547 or our email privacy@securustechnologies.com or privacy@aventiv.com to submit a question about Aventiv’s Privacy Practices or to submit an Individual Rights request related to the data we process about you. If you contact us to exercise your individual rights, we may have additional questions to verify your identity.

Please do not submit any sensitive information about yourself or others in the Comments box.

Product Terms and Conditions

AdvanceConnect™ T&Cs
ADVANCECONNECT TERMS, CONDITIONS AND FEES

An AdvanceConnect account is a friends and family-owned prepaid calling account that allows friends and family members to receive collect calls from incarcerated individuals and have the call charges deducted automatically from the prepaid balance on the AdvanceConnect calling account. An AdvanceConnect prepaid calling account must be funded prior to receiving incarcerated individual calls.

Multiple phone numbers can be added to an AdvanceConnect account to ensure that incarcerated individual calls can connect to friends and family members at various numbers (work, mobile, home, other relatives, neighbors, friends, etc., subject to facility restrictions). Phone numbers can be added to or removed from an AdvanceConnect account by the AdvanceConnect account holder. Phone numbers associated with an AdvanceConnect account may receive incarcerated individual calls as long as there is an adequate prepaid balance of funds on the AdvanceConnect account to cover the cost of the incarcerated individual calls. An AdvanceConnect account owner will be held responsible for charges associated with all telephone numbers added to the account.

Friends and family members may open an AdvanceConnect account at 1-800-844-6591 or www.securustech.net. The following information is required when opening an AdvanceConnect account:

– First and Last Name

– Address

– City, State, Zip

– Passcode (PIN)

– Telephone number

– Email Address

– Name of the facility from which the account holder is receiving calls

AdvanceConnect account information can be accessed 24/7/365 at 1-800-844-6591 and www.securustech.net, which support requests to open an account, access account calling activity, fund an account, make account changes, close an account, or request a refund on an account. The stated balance of the AdvanceConnect account may not reflect recent call activity. Due to call processing cycles, it is possible to spend more than the total amount of funds available in the AdvanceConnect account. If an AdvanceConnect account has charges that exceed the account balance (in which case the account balance will be negative), the account will be blocked from receiving further incarcerated individual calls. AdvanceConnect account holders are responsible for payment of any balance due on the AdvanceConnect account. The AdvanceConnect account holder will be required to pay the amount due before the AdvanceConnect account will be unblocked. Account blocks are released periodically throughout the day, so it may take up to 24 hours for an AdvanceConnect account to be able to receive calls again after making a payment.

AdvanceConnect account holders may add money to their AdvanceConnect account by:

– Calling Securus at 1-800-844-6591

– Visiting the Securus website at www.securustech.net

– Using Personal Online Banking

– Mailing a personal check, money order or cashier’s check to:

Securus Correctional Billing Services
PO Box 650757
Dallas, TX 75265-0757

Payments sent via mail may take seven to ten business days to process. To ensure timely processing of a mailedpayment, the payment should include documentation of the friend or family member’s ten-digit telephone number and the AdvanceConnect account number.

– Visiting any Western Union agent location

– Visiting any MoneyGram agent or FormFree® location

– Using a lobby kiosk at select correctional facilities

Account Funding Conditions:

Funding Method Payment Address Funding Fee*

Securus Mobile App

Google Play store or Apple store

Up to $5.00 – Visa and MasterCard

Web

www.securustech.net

Up to $5.00 – Visa and MasterCard

IVR

972-734-1111 or 1-800-844-6591

Up to $5.00 Visa and MasterCard

CSR

972-734-1111 or 1-800-844-6591

Up to $5.95 Visa and MasterCard

Postal Mail

Securus Correctional Billing Services
PO Box 650757
Dallas, TX 75265-0757

$0

Kiosk

Select facilities

$3.00 cash;
$3.00 credit/debit card

MoneyGram

Express Payment blue form or FormFree®

Up to $4.95 (Please go to www.moneygram.com for more info)

Western Union

Quick collect blue form

Up to $4.95 (Please go to www.westernunion.com for more info)

* Standard pricing. Fee may vary by facility. Some transactions may carry an additional Intrastate & Local Third-Party Fee Pass-through.

There is no payment processing fee imposed if the AdvanceConnect account payment is made by postal mail or via the AdvanceConnect account holder’s online bill payment service through the account holder’s personal bank.

In most cases, payments are posted to accounts within one hour. However, it can take up to 24 hours for the call management system to receive updated information about payments on these accounts. AdvanceConnect account holders can visit www.securustech.netor call 1-800-844-6591 after making a payment to check their account balances and confirm receipt of payment(s).

Billing Statements and Fees:

AdvanceConnect account holders do not receive bills on an AdvanceConnect accounts unless there is a negative account balance greater than $10.00, in which case the account holder will be billed for the amount due on the account. AdvanceConnect account holders can go to www.securustech.netor call 1-800-844-6591 to get balance and other information on their AdvanceConnect accounts.

Account statements are available for download at www.securustech.netfor up to 90 days. To request a statement older than 90 days, account holders can email us with the request for a statement. Include your full name, billing phone number, passcode, and the month of the statement you are requesting, and it will be mailed to you.

Applicable governmental taxes, fees and third party pass-through fees are in addition to the rates and charges for calling services. This includes:

Name Fee Description

Intrastate Regulatory and Administrative Cost Recovery Fee

$3.49 / Account monthly

To partially defray various costs incurred with obligations and charges imposed by state telecom regulations, complying with mandatory state filings and reporting obligations, regulatory fees, expenses for state regulatory proceedings, as well as other fees including: assessments, maintenance, and support on our network facilities; government programs; property taxes

Intrastate & Local Multi-line Fee

$4.29 / Phone number monthly

Offsets the added cost of administering multiple phone numbers (lines) per account.

Intrastate & Local Third-Party Fee Pass-through

Up to $0.60 / Transaction

Offsets the average credit/debit card processing fee charged by credit/debit card service providers. In no instance will the fee be higher than $0.60.

Federal Universal Service Fund (“USF”) charge

Charged per call based on regulatory direction.

Applied due to a friend or family member’s receiving and accepting state-to-state or international calls from incarcerated individuals.

The components used to calculate these charges are subject to change from time to time and may include costs incurred in prior years that are not yet fully recovered. These charges, and what’s included, are subject to change from time to time.

Multiple telephone numbers may be added to an AdvanceConnect account, including mobile phone numbers (subject to facility restrictions).

The AdvanceConnect Single Call feature provides the ability to address unbillable call events where the called party does not have a Securus account or does not have sufficient funds in their account to connect the call. All applicable AdvanceConnect funding fees, third party transaction fees and governmental taxes, fees are in addition to the call rates and charges for the calling service provided.

Account Balance Notifications:

Securus may utilize automated account notification campaigns to let AdvanceConnect account holders know when the AdvanceConnect account requires additional funding in order to receive further incarcerated individual calls.

Account Closing:

AdvanceConnect account holders can initiate account closing by:

– Calling Securus at 1-800-844-6591

– Visiting the Securus website at www.securustech.net

Once an AdvanceConnect account holder has requested that his or her account be closed, the request is held for 7 to 10 days to allow for any unbilled calls or other charges to clear the account prior to closing. The account is then closed, and if applicable, a refund may be processed.

Refunds:

Refunds of unused balances, when provided, are credited back to the credit or debit card used to fund the AdvanceConnect account. It generally takes 2-3 business days for the refund to process back to the card, after the funds have been removed from the account, but could take up to one billing cycle to be reflected on the statement. If the AdvanceConnect account holder funded the account through check, money order, Western Union or MoneyGram, a refund check will be mailed to the AdvanceConnect account holder, which could take up to four weeks for processing. AdvanceConnect account holders have 180 days from the date of the last call received on the AdvanceConnect account to request a refund of any unused balance. The balance of the refund may vary based on when calls were last received. Alaska and TDCJ customers have 365 days to request a refund. Connecticut Department of Corrections unclaimed property will be remitted to the state after 3 years. Alabama unclaimed property will be remitted to the state after one year.

Other terms:

CT DOC customer may change their billing method at any time if they are good standing.   Prepay customers will receive a 25% discount off collect calling rates.

More applicable terms and conditions apply. See Securus’ General Terms and Conditions, including Privacy Policy, for further applicable terms and conditions.

New York Customers Only:For consumer complaints that cannot be resolved with the company, you may contact the New York Department of Public Service (DPS). DPS complaints may be directed as follows: Website:www.dps.ny.gov/complaints; Phone:DPS Helpline at 1-800-342-3377; or Mail:Office of Consumer Services, NYS Department of Public Service, 3 Empire State Plaza, Albany, NY 12223

2. Direct Bill T&Cs
DIRECT BILL TERMS, CONDITIONS AND FEES

A Direct Bill account is a friends and family-owned calling account that allows friends and family members to receive collect calls from incarcerated individuals and have the call charges billed directly from Securus to the Direct Bill account holder each month. Friend and family members are required to pass a credit check in order to be approved for a Direct Bill account.

Multiple phone numbers can be added to a Direct Bill account to ensure that incarcerated individual calls can connect to friends and family members at various numbers (work, mobile, home, other relatives, neighbors, friends, etc.). Phone numbers can be added to or removed from a Direct Bill account by the Direct Bill account holder. A Direct Bill account owner will be held responsible for charges associated with all telephone numbers added to the account. Phone numbers associated with a Direct Bill account may receive incarcerated individual calls as long as the Direct Bill monthly credit limit has not been exceeded and there is no past-due balance on the Direct Bill account. Direct Bill allows incarcerated individual calls to connect to mobile phones, subject to facility restrictions.

Friend and family members may open a Direct Bill account at 1-800-844-6591 or www.securustech.net. The following information is required when opening a Direct Bill account:

– First and Last Name

– Address

– City, State, Zip

– Passcode (PIN)

– Email Address

– Social Security Number

– Driver’s License Number

– Date of Birth

– Telephone number

– Name of the facility from which the account holder is receiving calls

Credit Check:

In order to establish a Direct Bill account, friends and family members must pass a credit check, which may involve a credit reporting agency. Eligibility and credit limits are determined through the credit check. The credit check requirement does not apply in Alaska.

Direct Bill account information can be accessed 24/7/365 at 1-800-844-6591 and www.securustech.net, which support requests to open an account, access account calling activity, make a payment, make account changes, or close an account. The stated balance of the Direct Bill account may not reflect recent call activity due to call processing cycles. Monthly bill invoices must be paid in full by the due date or the Direct Bill account will be blocked from receiving further incarcerated individual calls. The Direct Bill account will be blocked from receiving further incarcerated individual calls if the monthly credit limit has been exceeded. Once the credit limit has been exceeded, the Direct Bill account holder must make a payment on the account before the Direct Bill account will be unblocked. Account blocks are released periodically throughout the day so it may take up to 24 hours for a Direct Bill account to be able to receive calls again after making a payment.

Direct Bill account holders may make payments on their Direct Bill accounts by:

– Calling Securus at 1-800-844-6591

– Visiting the Securus website at www.securustech.net

– Using Personal Online Banking

– Mailing a personal check, money order or cashier’s check to:

Securus Correctional Billing Services
PO Box 650757
Dallas, TX 75265-0757

Payments sent via mail may take seven to ten business days to process. To ensure timely processing of a mailed payment, the payment should include documentation of the friend or family member’s ten-digit telephone number and the Direct Bill account number.

– Visiting any Western Union agent location

– Visiting any MoneyGram agent or FormFree® location

– Visiting any JPay retail location

Account Payment Conditions:

Funding Method Payment Address Funding Fee*

Securus Mobile App

Google Play store or Apple store

Up to $5.00 – Visa and MasterCard

Web

www.securustech.net

Up to $5.00 – Visa and MasterCard

IVR

972-734-1111 or 1-800-844-6591

Up to $5.00 Visa and MasterCard

CSR

972-734-1111 or 1-800-844-6591

Up to $5.95 Visa and MasterCard

Postal Mail

Securus Correctional Billing Services
PO Box 650757
Dallas, TX 75265-0757

$0

Kiosk

Select facilities

$3.00

MoneyGram

Express Payment blue form or FormFree®

Up to $4.95 (Please go to www.moneygram.com for more info

Western Union

Quick collect blue form

Up to $4.95 (Please go to www.westernunion.com for more info)

* Standard pricing. Fee may vary by facility. Some transactions may carry an additional Intrastate & Local Third-Party Fee Pass-through.

There is no payment processing fee imposed if the Direct Bill account payment is made by postal mail or via the Direct Bill account holder’s online bill payment service through his or her personal bank.

In most cases, payments are posted to accounts within one hour. However, it can take up to 24 hours for the call management system to receive updated information about payments on these accounts. Direct Bill account holders can visit www.securustech.netor call 1-800-844-6591 after making a payment to check the account balance and confirm receipt of payment(s).

Billing Statements and Fees:

Direct Bill account holders will receive a detailed monthly bill statement of account activity with an invoice that requires payment due 20 days from the bill statement date. Monthly bill invoices must be paid in full by the due date or the Direct Bill account will be blocked from receiving further incarcerated individual calls. Late or non-payment of a Direct Bill invoice may restrict the ability of a friends and family members to obtain future credit. Bills paid seven (7) days or more late will be converted to a prepaid AdvanceConnect account. Securus may also take further collection action, including referral to a collection agency. Direct Bill account holders can go to www.securustech.netor call 1-800-844-6591 to get balance and other information on their Direct Bill accounts. Account holders that request an optional paper billing statement may be charged $2.00 per statement.

Applicable governmental taxes, fees and third party pass-through fees are in addition to the rates and charges for calling services. This includes:

Name Fee Description

Intrastate Regulatory and Administrative Cost Recovery Fee

$3.49 / Account monthly

To partially defray various costs incurred with obligations and charges imposed by state telecom regulations, complying with mandatory state filings and reporting obligations, regulatory fees, expenses for state regulatory proceedings, as well as other fees including: assessments, maintenance, and support on our network facilities; government programs; property taxes

Intrastate & Local Multi-line Fee

$4.29 / Phone number monthly

Offsets the added cost of administering multiple phone numbers (lines) per account.

Intrastate & Local Third-Party Fee Pass-through

Up to $0.60 / Transaction

Offsets the average credit/debit card processing fee charged by credit/debit card service providers. In no instance will the fee be higher than $0.60.

Federal Universal Service Fund (“USF”) charge

Charged per call based on regulatory direction.

Applied due to a friend or family member’s receiving and accepting state-to-state or international calls from incarcerated individuals.

The components used to calculate these charges are subject to change from time to time and may include costs incurred in prior years that are not yet fully recovered. These charges, and what’s included, are subject to change from time to time.

Multiple telephone numbers may be added to an AdvanceConnect account, including mobile phone numbers (subject to facility restrictions).

Account Balance Notifications:

Securus may utilize automated account notification campaigns to let Direct Bill account holders know when there is a Direct Bill account payment coming due or past due or if the account has been blocked from receiving further incarcerated individual calls.

Account Closing:

Direct Bill account holders can initiate account closing by:

– Calling Securus at 1-800-844-6591

– Visiting the Securus website at www.securustech.net

Once a Direct Bill account holder has requested that his or her account be closed the request is held for 7 to 10 calendar days to allow for any unbilled calls or other charges to clear the account prior to closing. If there are any outstanding charges, the Direct Bill account holder will be issued a final bill statement and invoice.

Securus may initiate the closing of a Direct Bill account due to fraudulent account activity.

Refunds:

Occasionally a Direct Bill account holder may over-pay the bill and request a refund of the amount overpaid. To request a refund, the Direct Bill account holder must call Securus at 1-800-844-6591. There is no charge to the customer to receive a refund in these cases.

Other terms:

CT DOC customer may change their billing method at any time if they are good standing.   Prepay customers will receive a 25% discount off collect calling rates.

More applicable terms and conditions apply. See Securus’ General Terms and Conditions, including Privacy Policy, for further applicable terms and conditions.

New York Customers Only:For consumer complaints that cannot be resolved with the company, you may contact the New York Department of Public Service (DPS). DPS complaints may be directed as follows: Website:www.dps.ny.gov/complaints; Phone:DPS Helpline at 1-800-342-3377; or Mail:Office of Consumer Services, NYS Department of Public Service, 3 Empire State Plaza, Albany, NY 12223

3. Inmate Debit T&Cs
INMATE DEBIT TERMS, CONDITIONS and FEES

Inmate Debit is an incarcerated individual-owned prepaid calling account used by incarcerated individuals to pay for telephone calls. Correctional facilities have the option of allowing incarcerated individuals and/or friends and family members to add money to Inmate Debit accounts. If allowed by the correctional facility, an incarcerated individual may transfer funds from his or her facility trust/commissary account into an Inmate Debit account by making a request through the commissary. If allowed by the correctional facility, friends and family members may deposit funds directly into an Inmate Debit account. Friends and family members may deposit funds into Inmate Debit calling accounts without being required to create their own Securus calling accounts.

Applicable governmental taxes, fees and third party pass through fees are in addition to the rates and charges for calling service.

Funds deposited by friends and family members into an Inmate Debit account become the property of the incarcerated individual. Therefore, friends and family members are not authorized to request access to Inmate Debit account activity or request account credits, nor are friends and family members eligible to receive refunds on an Inmate Debit account.

Friends and family members may add money to Inmate Debit accounts (subject to facility restrictions) by:

– Calling Securus at 1-800-844-6591

– Visiting the Securus website at www.securustech.net

– Using personal online banking (with routing and account numbers, and names)

– Mailing a personal check, money order or cashier’s check to:

Securus Inmate Debit Account
PO Box 975420
Dallas, TX 75397-5420

Payments sent via mail may take seven to ten business days to process and MUST include an Inmate Debit Pay by Mail Remittance Slip found at www.securustech.net.

– Visiting any MoneyGram agent or FormFree® location:

Friend and family members MUST print an Inmate Debit Payment Form found at www.securustech.net before going to a MoneyGram location.

– Using a lobby kiosk at select correctional facilities

Account Funding Conditions:

Funding Method Payment Address Funding Fee*

Securus Mobile App

Google Play store or Apple store

Up to $3.00 – Visa and MasterCard

Web www.securustech.net Up to $3.00 Visa and MasterCard
IVR 972-734-1111 or 1-800-844-6591 Up to $3.00 Visa and MasterCard
CSR 1-800-844-6591 Up to $5.95 Visa and MasterCard
Postal Mail
*Remittance Slip Required
Securus Correctional Billing Services
PO Box 975420
Dallas, TX 75397-5420
$0
Kiosk Select facilities

$3.00 cash
$3.00 credit/debit card

MoneyGram
*Payment Form Required
Express Payment blue form or FormFree® Up to $4.95 (Please go to www.moneygram.com for more info)
Western Union Quick collect blue form Up to $4.95 (Please go to westernunion.com for more info)

* Standard pricing. Fee may vary by facility.

Applicable governmental taxes, fees and third party pass-through fees are in addition to the rates and charges for calling services. This includes:

Name Fee Description

Intrastate & Local Third-Party Fee Pass-through

Up to $0.60 / Transaction

Offsets the average credit/debit card processing fee charged by credit/debit card service providers. In no instance will the fee be higher than $0.60.

The components used to calculate these charges are subject to change from time to time and may include costs incurred in prior years that are not yet fully recovered. These charges, and what’s included, are subject to change from time to time.

Refunds:

Refunds to incarcerated individuals in excess of $100.00, at the time of their release from a correctional facility, are reviewed by the Securus fraud analysis and approved by accounting prior to the distribution of those funds. Large deposits to an incarcerated individuals’ phone account, prior to release, are often the result of fraud and are viewed as suspicious as the funds were not used for incarcerated individual initiated phone calls. If Securus suspects fraudulent activity or money laundering, Securus will investigate the transaction and (if it determines the transaction was fraudulent) remove those funds from the incarcerated individual’s debit account and return them to their rightful owner (i.e., the credit card holder).

Incarcerated individual phone accounts are designed for incarcerated individual calling and not for the transfer of monies between the friends, family and incarcerated individual. While it may be unclear if the payments are fraudulent, Securus reserves the right to return funds to the rightful owner in order to prevent fraud or money laundering.

In any inmate debit transaction, Securus—on behalf of our facility customers—performs the administrative task of transferring money from the payor’s means of payment to the requested incarcerated individual’s debit account. When the initial payment is fraudulent, the incarcerated individual receives financial gain from the unauthorized use of a credit card by the friend or family member who initiated the fraudulent payment (for example, by using the funds from the fraudulent payment to purchase phone time). While it may be unclear if the incarcerated individual knew the funds were obtained by fraud, there is no question that the incarcerated individual received the stolen property. Under such circumstances, Securus is authorized to remove those funds from the inmate’s debit account and return them to their rightful owner.

Other terms:

More applicable terms and conditions apply. See Securus’ General Terms and Conditions, including Privacy Policy, for further applicable terms and conditions.

4. Text Alert and Notification Service
TEXT ALERT AND NOTIFICATION TERMS, CONDITIONS and FEES

Participation in Securus Notification Alerts ( 5msgs / month ). Message and data rates may apply.

To opt-out, text the word STOP to 77929. For Help, text the word HELP to 77929.

For more information please contact Securus Customer Care at 1-800-844-6591 or at customer_service@securustech.net.

Availability:

Alert and Notification Service is available through the following carriers:AT&T, Alltel, T-Mobile, Verizon Wireless, U.S. Cellular, Sprint, Nextel, Boost, Cellcom, Cellular One, C-Spire Wireless, Cincinnati Bell, nTelos, Virgin Mobile, ACS Wireless, Bluegrass, ECIT – Cellular One of East Central Illinois, EKN – Appalachian Wireless, GCI Communications, Immix – PC Management, Inland Cellular, IVC – Illinois Valley Cellular, Metro PCS, Nex-Tech Wireless, RCC/Unicel, Revol, RINA/All West Wireless, RINA/CTC Telecom-Cambridge, RINA/FMTC-Farmers Mutual Telephone Co., RINA/Nucla-Naturita Telephone Co., RINA/Silverstar, RINA/Snake River PCS, RINA/South Central, RINA/Syringa Wireless, RINA/UBET, West Central Wireless

Through its Text Alert and Notification Service, Securus offers a number of SMS (Text Message) features designed to assist you in managing your Securus account. Message and data rates may apply.

Text Alert and Notification service assists you with the following, described in more detail below:

  1. AdvanceConnect Low Balance Notification (General Account Notification)
  2. Direct Bill Invoice Due Notification (General Account Notification)
  3. AdvanceConnect AutoPay Payment Notification (Payment Program Notification)
  4. AdvanceConnect TextPay Notification (Payment Program Notification)
  5. Direct Bill TextPay Notification (Payment Program Notification)

(a) AdvanceConnect Low Balance Notification:

When you register to receive AdvanceConnect Low Balance notifications, we will send you a text every time your account balance reaches $10.00.

(b) Direct Bill Invoice Due Notification:

When you register to receive Direct Bill Invoice Due notifications you will receive notifications within 10, 7, and 3 days of your invoice being due.

(c) AdvanceConnect AutoPay Payment Notification:

When you register to use AutoPay with your AdvanceConnect account, you will receive a text notification with payment confirmation or payment failure. If you receive a payment failure notification you should update your AutoPay credit card information. If you believe your credit card information is good, please call Customer Care at 1-800-844-6591 to troubleshoot the issue further. With the AutoPay Payment Confirmation notification the amount of the transaction will be provided. For further information about the transaction please log in to Securus Online to view your account.

(d) AdvanceConnect TextPay Notification:

When you register to use TextPay with your AdvanceConnect account, you will receive a text notification that will give you the option to fund your AdvanceConnect account immediately with a preset amount of your choice by responding with the word PAY. Once a payment has been made with TextPay, you will receive a payment confirmation or payment failure. If you receive a payment failure notification, you should update your TextPay credit card information. If you believe your credit card information is good, please call Customer Care at 1-800-844-6591 to troubleshoot the issue further. With the TextPay payment confirmation notification, the amount of the transaction will be provided. For further information about the transaction, please log in to Securus Online to view your account.

(e) Direct Bill TextPay Notification

When you register to use TextPay to pay your Direct Bill invoice, you will receive a text notification that will give you the option to pay your Direct Bill invoice immediately by responding with the word PAY. Once a payment has been made with TextPay, you will receive a payment confirmation or payment failure. If you receive a payment failure notification, you should update your TextPay credit card information. If you believe your credit card information is good, please call Customer Care at 1-800-844-6591 to troubleshoot the issue further. With the TextPay Payment Confirmation notification, the amount of the transaction will be provided. For further information about the transaction, please log in to Securus Online to view your account.

Other Operational Notifications:

If you are registered to receive one or more of the above text notifications, we may from time to time send other operational messages about your account to your registered mobile phone.

Terms:

Any and all information supplied under this service is additional to and does not replace the information we make available to you in accordance with the Customer Agreement.

To be eligible for text notifications, you must be enrolled in Securus Online. You can register online or over the phone. Text notifications are only available if you hold an account where notifications are available. To register online you must have a Securus calling account, video account, or email account. We will allow you to register two mobile numbers with us at any time; one for General Account Notifications and one for Payment Program Notifications. If you are registered to receive text notifications and alerts about more than one account, you will be asked to choose which account you would like to receive notifications for by selecting the account type and account number presented on your notifications settings page.

We will send information about your current accounts to a mobile phone registered with a United States Mobile Phone Carrier. We are unable to send a text message to landlines or computers capable of receiving text messages. We will only send you each text once. If you delete a text we cannot send it again. If you do not confirm your subscription within 12 hours of signing up for text notifications, you will have to re-enroll and start the process over again. We will start sending text notifications and alerts within 48 hours of confirmation of registration for the service.

You can ask us to unsubscribe from your notifications at any time by replying STOP to any text notification, online with Securus Online by editing your Notification Settings, or over the phone by calling Customer Care 1-800-844-6591. Unsubscribing from text notifications will only apply to the text alert service for the specific account enrolled in notifications. Text notifications will cease within 24 hours of suspension. Text messages will be sent seven days a week between the hours of 8:00 AM and 8:00 PM of your local time zone. Notifications will be sent based on calling usage, your AdvanceConnect balance, and/or your Direct Bill invoice due date. Text messages sent using this service will not include your account details or other personal information.

Charges and Fees:

Securus does not currently charge a fee to enroll and use text notifications, AutoPay, or TextPay, but we may apply or introduce new charges on two months’ notice. As noted above, message and data rates may apply. You are responsible for charges from your mobile phone carrier, so ensure you check with them about message and data rates that could apply.

Standard transaction fees of up to $3.00 may apply for AutoPay and TextPay programs when funds are added to your AdvanceConnect account or when your Direct Bill invoice is paid.

Cancellation:

If you wish to stop receiving text notifications, you can unsubscribe from your notifications at any time by replying STOP to any text notification, by visiting Securus Online and editing your Notification Settings, or by calling Customer Care 1-800-844-6591. Unsubscribing from text notifications will only apply to the text notification service for the specific account enrolled. Text notifications will cease within 24 hours of being unsubscribed. We may decide to withdraw the service and would do so by giving you at least two months’ written notice. We may withdraw the service with immediate effect without prior notice to comply with the law, to protect security, or to combat fraud or on any ground as set out in the Customer Agreement.

General Provisions:

Sometimes repairs, updates, and routine maintenance on our systems and those of our suppliers may mean that text notifications may be unavailable from time to time. We will not be liable if text notifications and alerts are unavailable at any time for reasons that we cannot control or if you do not receive text notifications or alerts for reasons within your control, i.e., your phone being switched off, there is no network coverage, or you change your mobile phone number.

You are responsible for making sure no one has access to confidential information shown on (or stored in) your mobile phone. If your phone is lost or stolen, or if you change your number or mobile phone carrier, it is your responsibility to ask us to suspend your text notifications as soon as possible. Otherwise we will continue to provide text notifications and alerts to the mobile number you have registered for the service. We will not be liable if your account information becomes known to someone because you do not notify us or if the registration information you gave us is incorrect.

We may send you emails from time to time with information about the service explaining how the service works and any steps that you need to take in relation to the service.

Other terms:

More applicable terms and conditions apply. See Securus’ General Terms and Conditions, including Privacy Policy, for further applicable terms and conditions.

5. Securus Video ConnectSM Service
SECURUS VIDEO CONNECTSM TERMS, CONDITIONS and FEES

Securus Video ConnectSM is a web-based communication system that allows family members, friends, attorneys and other approved visitors to schedule and participate in Video ConnectSM sessions with an incarcerated individual using Internet access from a smartphone, tablet or computer with a webcam. Visits are scheduled in advance according to the specific correctional facility’s communication hours and policies.

Securus Video ConnectSM allows users to avoid the time, expense and hassle of travelling to and from a correctional facility to visit an incarcerated individual.

Billing and Payments:

Note:A credit card will be required in order to process the communication fee. If you do not have a credit card, you can purchase a pre-paid Visa or MasterCard. These are available at general retailers (such as Walmart, Kmart and Target) as well as many drug stores (such as Walgreens and Rite Aid).

Visits are pre-paid and non-refundable. If you believe there was a system problem that did not allow you to participate in a scheduled video session, please fill out and submit a Credit Request Form. We will review and reply to your request within 72 hours.

Securus is not responsible for disconnects due to behavior issues, disconnects initiated by the correctional facility, or disconnects due to Internet connection or hardware malfunctions. If you believe your session was disconnected due to a Securus Video ConnectSM system error, fill out and submit a Credit Request Form. We will review and reply to your request within 72 hours.

Pricing, session lengths, and hours of availability of Securus Video ConnectSM may differ depending on the facility chosen or the communication center being used.

Once scheduled, a Video ConnectSM session must be attended during the scheduled time period. Failure to sign on at the scheduled time or signing on late will not extend the session time period for which you paid.

In limited situations, Securus may, at its discretion, offer a credit for a scheduled and paid Video communication session. A credit is defined as funds used to pay for a session being placed back on to the user’s account, which are available for use for another future Video ConnectSM session. Credits may occur when a) the facility cancels a paid Video ConnectSM session before the session begins, b) the facility rejects a paid Video ConnectSM session prior to it starting, and c) Securus cancels a paid Video ConnectSM session before the session begins. Credits will not be given for sessions where the scheduled time has started or prior to session completion. Credits shall expire 90 days from date of issue.

Service Fees. In addition to the service payment and in consideration for the use of the service, you agree to pay Securus a fee for (a) each scheduled Securus Video ConnectSM session at the applicable rates then in effect, which will include applicable fees, taxes, pass through third-party fees, surcharges and other charges. The applicable service fee(s) for your use of Securus Video ConnectSM will be provided on the website. As a result, you will be able to understand the amount of the applicable service fees before you pay for and schedule a Securus Video ConnectSM session. All service fees are non-refundable and non-creditable.

For more detailed information please use the links below to find the facility you will be visiting. Click on the county name to see hours of operation, price, and the location of communication centers.

Payments:

Securus Correctional Billing Services
PO Box 650757
Dallas, TX 75265-0757

Correspondence:

Securus Correctional Billing Services
PO Box 1109
Addison, TX 75001

Customer Service Hours of Operation:

24 hours a day, 7 days a week
Automated System:Always Available

Service:

Main Support:1-800-844-6591

Securus Video ConnectSM Support:1-877-578-3658

System Requirements and Setting up an Account:

In order to use Securus Video ConnectSM you will need to have Javascript enabled in your browser, Microsoft Windows Operating system (XP, Vista or Windows 7) and Adobe Flash Player.

Most built-in cameras on laptops are good enough in terms of picture quality.

For users with an external webcam, we recommend using a 1.3 megapixel USB web-camera. You can purchase these types of webcams at most electronics stores (such as Best Buy and Radio Shack) and many general retailers (such as Walmart, Kmart, and Target).

There is also small JAVA client that is required in order for Securus Video ConnectSM to transmit the audio and video.

In order to begin visiting with an incarcerated individual from the comfort of your home, office, or any location equipped with high speed Internet, a PC, and webcam, you must first create a Securus Video ConnectSM account.

Securus is not responsible for the quality of your Internet connection or for the setup and operation of your computer, web camera, or other hardware. Problems related to your Internet connection or hardware should be directed to your Internet service provider or a qualified computer repair technician.

Other terms:

More applicable terms and conditions apply. See Securus’ General Terms and Conditions, including Privacy Policy, for further applicable terms and conditions.

EMESSAGING™ TERMS AND CONDITIONS

Before you purchase postage, you must read and agree to these eMessaging Terms of Service (these “Terms of Service”) and any future amendments.  These Terms of Service constitute a legally binding agreement between you and Securus Technologies, Inc. (“Securus”).

  1. Securus may amend these Terms of Service at any time by posting a revised version on our website.  The revised version will be effective at the time we post it. We last modified these Terms of Service on 7/1/2020.  If there is any inconsistency between these Terms of Service and either our Privacy Policy (located at  aventiv.com) (the “Privacy Policy”) or our Advance Connect Terms of Use, these Terms of Service will control. Nothing in these Terms of Service will be deemed to confer any third-party rights or benefits.
  2. The Securus eMessaging Service (the “Service”) allows you to send a message to an incarcerated individual at a correctional institution where the Service is enabled (any such correctional institution, the “Client”).  For certain Clients, the Service allows you to send additional attachments with your message.  Incarcerated individuals may reply with a message if you prepay with a stamp when sending your message; incarcerated individuals can also send messages if you transfer stamps to them or if they purchase stamps with their Inmate Debit account.  Messages may be sent via securustech.net or the Securus Mobile App.  To send messages or accompanying materials, you must purchase postage with a credit card or debit card (collectively, a “Bank Card).  To use the Service, you must have an active free Securus Online account.  In addition, you will be required to provide Securus with certain information to allow us, among other things: to verify your identity; to verify the incarcerated individual’s identity; to receive appropriate Bank Card authorization; and to provide any other information Securus’ Clients may require.  Please refer to Securus’ Privacy Policy for information concerning Securus’ use of this information.
  3. PROPER USE. You agree that you are responsible for your use of the Service, your own communications, and for any consequences of your use of the Service.  You agree that you will use the Service in compliance with all applicable local, state, and federal laws, rules and regulations (including any laws regarding the transmission of technical data exported from your country of residence), as well as the policies, procedures, and restrictions imposed by our Clients.  You are fully responsible for maintaining the confidentiality of your account information (including your username and password).  You agree to notify Securus of any unauthorized use of your password or account or any other breach of security.  You must not, must not agree to, and must not authorize or encourage any third party to: (a) use the Service to transmit any content that is unlawful, defamatory, harassing, abusive, fraudulent, obscene, or is otherwise objectionable as reasonably determined by Client; (b) transmit any content that infringes upon another party’s intellectual property rights or other proprietary, contractual, or fiduciary rights or obligations; (c) prevent others from using the Service; (d) use the Service for any fraudulent or inappropriate purpose; or (e) act in any way that violates Securus’ policies, as may be revised from time to time.  Violation of any of the foregoing may result in non-delivery of the message or any attachment, immediate termination of your account without refund, and may subject you to state and federal penalties and other legal consequences.  Securus may, but has no obligation, to investigate your use of the Service in order to determine whether a violation of these Terms of Service occurred or to comply with any applicable law, regulation, legal process, or governmental request.
  4. CONTENT OF THE SERVICE.  Securus and the Client may access, read, preserve, and disclose any information as it reasonably believes is necessary to (a) detect, prevent, or otherwise address fraud or security issues (including, without limitation, the filtering of messages; (b) satisfy any applicable law, regulation, legal process, or governmental request; (c) enforce these Terms of Service (including investigating of potential violations of these Terms of Service); (d) respond to user support requests; (e) protect the rights, property, or safety of Securus and its Clients; or (f) for any law enforcement, penological, investigatory, or other purpose.  Securus will not be responsible or liable for the exercise or non-exercise of its rights under these Terms of Service.  You agree that each message and, if applicable, attached media you send will be reviewed, monitored, and preserved by Securus and our Clients, and that you waive any privacy or other confidentiality rights you may have in the contents of your messages and, if applicable, attached media.  If you are an attorney, you agree you will not use the Service to transmit any confidential or privileged communications, and (on behalf of yourself and your clients) you waive any claim against Securus or our Clients for violation of the attorney-client privilege. 
  5. INTELLECTUAL PROPERTY RIGHTS. You acknowledge that Securus owns all right, title and interest in and to the Service (including, without limitation, all intellectual property rights) (the “Securus Rights”), and the Securus Rights are protected by U.S. and international intellectual property laws.  Accordingly, you agree that you will not copy, reproduce, alter, modify, or create derivative works from the Service. The Securus Rights include rights to (a) the Service developed and provided by Securus; and (b) all software associated with the Service.
  6. Purchased postage rate is dependent on the facility where the incarcerated person is housed. Postage purchased for an incarcerated individual cannot be used to send eMessages or media to an incarcerated individual at a different facility.
  7. All purchased postage is non-refundable.  Unused postage will not be refunded.  If you transfer stamps to an incarcerated individual, they are owned by the incarcerated individual, must be used, and will not be refunded. If the Client refuses to distribute a message or media attachment to an incarcerated individual, then no refund or replacement postage will be given.
  8. DELIVERY OF MESSAGES AND ATTACHMENTS. Under some circumstances, a Client may refuse to distribute a message or attachment.  In those cases, neither Securus nor the Client will be responsible to you.  If a message is sent to an incarcerated individual who was relocated to a community correction facility, paroled, or discharged; then the message may not be distributed to the incarcerated individual.  In those cases, neither Securus nor the Client will be responsible to you.
  9. You may terminate your use of the Service with or without cause at any time by providing written notice to Securus at the following address: PO Box 1109 Dallas, Texas 75001 or via  securus.custhelp.com/app/ask.  Securus may at any time and for any reason, without prior notice, terminate the Service, terminate these Terms of Service, or terminate your account.  Upon termination, your account will be disabled and you may not be granted access to your account or other content contained in your account.  Securus will notify you of any termination, which will be effective immediately upon Securus’ delivery of the notice.  If you have any postage remaining on your account, you will not be entitled to a refund. Sections 3, 4, 5, 10 and 11 of these Terms of Service survive any termination.
  10. NOTICE TO SECURUS. Notice to Securus must be sent to Securus Technologies, Inc., PO Box 1109, Dallas TX 75001.
  11. GOVERNING LAW. These Terms of Service and the rights of the parties hereunder will be governed by and construed in accordance with the laws of the State of Texas, exclusive of conflict or choice of law rules.
  12. DISPUTE RESOLUTION. 
    1. Any dispute, claim or controversy among the parties arising out of or relating to these Terms of Service or the Service (a “Dispute”) will be finally resolved by and through binding arbitration administered by JAMS or the American Arbitration Association (“AAA”) pursuant to their respective arbitration rules (the “Rules”), provided that failure to adhere to any of the time limits set forth in the Rules will not be a basis for challenging the award. Both (i) the foregoing agreement of the parties to arbitrate any and all Disputes; and (b) the results, determinations, findings, judgments, and awards rendered through any arbitration, will be final and binding on the parties and may be specifically enforced by legal proceedings in any court of competent jurisdiction.
    2. The arbitration will be conducted by three arbitrators. Each party will select one arbitrator within 30 days of commencement of the arbitration. If any party fails to select an arbitrator, then (upon request of any party) JAMS or the AAA will appoint the arbitrator. JAMS or the AAA will appoint the third arbitrator, who will serve as Chairperson of the arbitral panel. The arbitrators must apply the terms of this Section 11 (including, without limitation, the waiver of class-wide arbitration set forth below).
    3. The place of arbitration will be Dallas, Texas.
    4. The cost of the arbitration proceeding (including, without limitation, each party’s attorneys’ fees and costs) will be borne by the unsuccessful party or( at the discretion of the arbitrators) may be prorated between the parties in whatever proportion the arbitrators determine to be equitable and will be awarded as part of the award.
    5. The arbitration provisions set forth in this Section 11, and any arbitration conducted pursuant to this Section 11, will be governed exclusively by the Federal Arbitration Act, Title 9 United States Code, to the exclusion of any state or municipal law of arbitration.
    6. WAIVER OF CLASS ACTION LAWSUIT AND CLASS-WIDE ARBITRATION: ALL DISPUTES, REGARDLESS OF THE DATE OF ACCRUAL OF THE DISPUTE, WILL BE ARBITRATED ON AN INDIVIDUAL BASIS. YOU ARE WAIVING YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT, AND TO CERTAIN DISCOVERY AND OTHER PROCEDURES THAT ARE AVAILABLE IN A LAWSUIT. YOU AND SECURUS AGREE THAT THE ARBITRATORS (I) HAVE NO AUTHORITY TO ORDER CONSOLIDATION OR CLASS ARBITRATION OR TO CONDUCT CLASS-WIDE ARBITRATION PROCEEDINGS, AND (II) ARE ONLY AUTHORIZED TO RESOLVE THE INDIVIDUAL DISPUTES BETWEEN YOU AND SECURUS ALONE. FURTHER, YOU WILL NOT HAVE THE RIGHT TO CONSOLIDATION OR JOINDER OF INDIVIDUAL DISPUTES OR ARBITRATIONS, TO HAVE ANY DISPUTE ARBITRATED ON A CLASS ACTION BASIS, OR TO PARTICIPATE IN A REPRESENTATIVE CAPACITY OR AS A MEMBER OF ANY CLASS PERTAINING TO ANY CLAIM SUBJECT TO ARBITRATION.
    7. ANY CHALLENGE TO THE VALIDITY, EFFECT, AND ENFORCEABILITY OF THE WAIVER OF CLASS ACTION LAWSUIT AND CLASS-WIDE ARBITRATION IN SECTION 11(VI) WILL BE DETERMINED SOLELY AND EXCLUSIVELY BY THE FEDERAL DISTRICT COURT LOCATED IN THE NORTHERN DISTRICT OF TEXAS OR THE TEXAS STATE COURT IN DENTON COUNTY AND NOT BY JAMS, AAA, OR ANY ARBITRATOR. WITHOUT WAIVING THE RIGHT TO APPEAL THE DECISION, IF ANY PORTION OF SECTION 11(VI) IS STRICKEN FROM THIS SECTION 11 OR DEEMED OTHERWISE INVALID OR UNENFORCEABLE, THEN (I) THIS ENTIRE SECTION 11 (OTHER THAN THIS SENTENCE) WILL BE STRICKEN FROM THIS AGREEMENT AND INAPPLICABLE, AND (II) ANY AND ALL DISPUTES WILL PROCEED IN THE FEDERAL DISTRICT COURT LOCATED IN THE NORTHERN DISTRICT OF TEXAS OR THE TEXAS STATE COURT IN DENTON COUNTY AND BE DECIDED BY A JUDGE, SITTING WITHOUT A JURY, ACCORDING TO APPLICABLE COURT RULES AND PROCEDURES, AND NOT AS A CLASS ACTION LAWSUIT.
    8. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY. THIS SITE AND THE SERVICES INCLUDED ON THIS SITE ARE PROVIDED BY SECURUS ON AN “AS IS” AND “AS AVAILABLE” BASIS. SECURUS MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS, OR SERVICES INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK AND THAT YOU ARE SOLELY RESPONSIBLE FOR THE ACCURACY OF THE PERSONAL AND PAYMENT INFORMATION THAT YOU PROVIDE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, SECURUS DISCLAIMS ALL WARRANTIES.  YOU MAY HAVE OTHER RIGHTS THAT VARY BY JURISDICTION.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, SECURUS DISCLAIMS ALL WARRANTIES. YOU MAY HAVE OTHER RIGHTS THAT VARY BY JURISDICTION.

Mobile Terms and Conditions

MOBILE TERMS AND CONDITIONS

Participation in Securus Notification Alerts (5 msgs/month).

Message and data rates may apply.

To opt-out text the word STOP to 77929. For Help text the word HELP to 77929.

For more information please contact Securus Customer Care at 1-800-844-6591 or at customer_service@securustech.net.

Carrier List:

AT&T, Alltel, T-Mobile, Verizon Wireless, U.S. Cellular, Sprint, Nextel, Boost, Cellcom, Cellular One, C-Spire Wireless, Cincinnati Bell, nTelos, Virgin Mobile, ACS Wireless, Bluegrass, ECIT – Cellular One of East Central Illinois, EKN – Appalachian Wireless, GCI Communications, Immix – PC Management, Inland Cellular, IVC – Illinois Valley Cellular, Metro PCS, Nex-Tech Wireless, RCC/Unicel, Revol, RINA/All West Wireless, RINA/CTC Telecom-Cambridge, RINA/FMTC-Farmers Mutual Telephone Co., RINA/Nucla-Naturita Telephone Co., RINA/Silverstar, RINA/Snake River PCS, RINA/South Central, RINA/Syringa Wireless, RINA/UBET, West Central Wireless

Additional Conditions

These additional conditions relate to the SMS Alert and Notification Service and supplement and amend the general conditions of your Customer Agreement with Securus Technologies, LLC (Securus) In the event of any inconsistency between these additional conditions and the general conditions of the Customer Agreement, these terms will apply in relation to the SMS Alert and Notification Service (the ‘service’).

1. GENERAL SERVICE PROVISION

1.1 The provision of this service involves Securus sending you text notifications with information about your current accounts through your mobile phone. These text based services are explained in conditions 5, 6, 7, 8 and 9 and include:

  1. AdvanceConnect Low Balance Notification (General Account Notification)
  2. Direct Bill Invoice Due Notification (General Account Notification)
  3. AdvanceConnect AutoPay Payment Notification (Payment Program Notification)
  4. AdvanceConnect TextPay Notification (Payment Program Notification)
  5. Direct Bill TextPay Notification (Payment Program Notification)

Visit www.securustech.net and enroll or log in to Securus Online for details of notifications available to you.

1.2 Any and all information supplied under this service is additional to and does not replace the information we make available to you in accordance with the Customer Agreement.

1.3 To be eligible for text notifications, you must be enrolled in Securus Online. You can register online or over the phone. Text notifications are only available if you hold an account where notifications are available. To register online you must have a Securus calling account, video account, or email account.

1.4 We will allow you to register two mobile numbers with us at any time; one for General Account Notifications and one for Payment Program Notifications. If you are registered to receive text notifications and alerts about more than one account you will be asked to choose which account you would like to receive notifications for by selecting the account type and account number presented on your notifications settings page.

1.5 We will send information about your current accounts to a mobile phone registered with a United States Mobile Phone Carrier. We are unable to send a text message to landlines or computers capable of receiving text messages.

1.6 We will only send you each text once. If you delete a text we cannot send it again. If you do not confirm you subscription within 12 hours of signing up for text notifications you will have to re-enroll and start the process over again.

1.7 We will start sending text notifications and alerts within 48 hours of confirmation of registration for the service.

1.8 You can ask us to unsubscribe from your notifications at any time by replying STOP to any text notification, online with Securus Online by editing your Notification Settings, or over the phone by calling Customer Care 1-800-844-6591. Unsubscribing from text notifications will only apply to the text alert service for the specific account enrolled in notifications. Text notifications will cease within 24 hours of suspension.

1.9 Text messages will be sent Monday to Sunday between the hours of 8:00 AM and 8:00 PM of your local time zone. Notifications will be sent based on calling usage, your AdvanceConnect balance, and/or your Direct Bill invoice due date.

1.10 Text messages sent using this service will not include your account details or other personal information.

2. CHARGING

2.1 Securus does not currently charge a fee to enroll and use text notifications, AutoPay, or TextPay, but we may apply or introduce new charges on 2 months’ personal notice.

2.2 Message and data rates may apply. You are responsible for charges from your mobile phone carrier, so ensure you check with them about message and data rates that could apply.

3. FEES

3.1 Standard transaction fees of up to $3.00 may apply for AutoPay and TextPay programs when funds are added to your AdvanceConnect account or when your Direct Bill invoice is paid.

3.2 Applicable governmental taxes and fees are in addition to the rates and charges for calling service.

4. CANCELLATION

4.1 If you wish to stop receiving text notifications you can unsubscribe from your notifications at any time by replying STOP to any text notification, by visiting Securus Online and editing your Notification Settings, or by calling Customer Care 1-800-844-6591. Unsubscribing from text notifications will only apply to the text notification service for the specific account enrolled. Text notifications will cease within 24 hours of being unsubscribed.

4.2 We can decide to withdraw the service by giving you at least two months’ written notice. We can decide to withdraw the service with immediate effect without prior notice to comply with the law, to protect security, or to combat fraud or on any ground as set out in the Customer Agreement.

5. ADVANCECONNECT LOW BALANCE NOTIFICATION

5.1 If you register to receive AdvanceConnect Low Balance notifications we will send you a text every time your account balance reaches $10.00.

6. DIRECT BILL INVOICE DUE NOTIFICATION

6.1 If you register to receive Direct Bill Invoice Due notifications you will receive notifications within 10, 7, and 3 days of your invoice being due.

7. ADVANCECONNECT AUTOPAY PAYMENT NOTIFICATION

7.1 If you register to use AutoPay with your AdvanceConnect account, you will receive a text notification with payment confirmation or payment failure. If you receive a payment failure notification you should update your AutoPay credit card information. If you believe your credit card information is good, please call Customer Care at 1-800-844-6591 to troubleshoot the issue further.

7.2 With the AutoPay Payment Confirmation notification the amount of the transaction will be provided. For further information about the transaction please log in to Securus Online to view your account.

8. ADVANCECONNECT TEXTPAY NOTIFCATION

8.1 If you register to use TextPay with your AdvanceConnect account, you will receive a text notification that will give you the option to fund your AdvanceConnect account immediately with a preset amount of your choice by responding with the word PAY. Once a payment has been made with TextPay you will receive a payment confirmation or payment failure. If you receive a payment failure notification you should update your TextPay credit card information. If you believe your credit card information is good, please call Customer Care at 1-800-844-6591 to troubleshoot the issue further.

8.2 With the TextPay payment confirmation notification the amount of the transaction will be provided. For further information about the transaction please log in to Securus Online to view your account.

9. DIRECT BILL TEXTPAY NOTIFCATION

9.1 If you register to use TextPay to pay your Direct Bill invoice, you will receive a text notification that will give you the option to pay your Direct Bill invoice immediately by responding with the word PAY. Once a payment has been made with TextPay you will receive a payment confirmation or payment failure. If you receive a payment failure notification you should update your TextPay credit card information. If you believe your credit card information is good, please call Customer Care at 1-800-844-6591 to troubleshoot the issue further.

8.2 With the TextPay Payment Confirmation notification the amount of the transaction will be provided. For further information about the transaction please log in to Securus Online to view your account.

10. OTHER OPERATIONAL NOTIFICATIONS

10.1 If you are registered to receive one or more of the above text notifications, we may from time to time send other operational messages about your account to your registered mobile phone.

11. GENERAL PROVISIONS

11.1 Sometimes repairs, updates, and routine maintenance on our systems and those of our suppliers may mean that text notifications may be unavailable from time to time. We will not be liable if text notifications and alerts are unavailable at any time for reasons that we cannot control or if you do not receive text notifications or alerts for reasons within your control, i.e., your phone being switched off, there is no network coverage, or you change your mobile phone number.

11.2 You are responsible for making sure no one has access to confidential information shown on (or stored in) your mobile phone. If your phone is lost or stolen, or if you change your number or mobile phone carrier, it is your responsibility to ask us to suspend your text notifications as soon as possible. Otherwise we will continue to provide text notifications and alerts to the mobile number you have registered for the service. We will not be liable if your account information becomes known to someone because you do not notify us or if the registration information you gave us is incorrect.

11.3 We may send to you emails from time to time with information about the service explaining how the service works and any steps that you need to take in relation to the service.

12. SECUREVIEW TABLET Terms and Conditions

Cancellations: I understand that I must cancel my subscription, before the next billing cycle, upon the incarcerated individual’s release (via my PayPal account Preapproved Payment Settings).

Cancellations: Failure to cancel my recurring subscription billing (via my PayPal account) could/will result in additional monthly billing charges – which will not be refunded.

Delivery: I understand that it is at the discretion of the facility, in accordance with their policies and procedures, on when to distribute tablets to incarcerated individuals.

Damage: I understand that if a tablet is physically broken, that a second tablet will not be returned back to the recipient, and the recipient will no longer be eligible for participation in the program.

FAQs: I am aware that explanations on ordering, cancellations, returns and refunds can be found in the Frequently Asked Questions (FAQ) section on the www.securustablet.com website.

Saved Card Agreement

WEBSITE & MOBILE APP AGREEMENT

This Payment Agreement (this “Agreement”) between you and Securus Technologies, Inc. (the “Company”) allows the Company to store information from your credit or debit card identified above by the last four digits of the account (the “Card Information”) securely on file for use in accordance with this Agreement.

Storing Card Information

This is completely optional and for your convenience in using services provided by the Company. By storing your payment information, you can make secure payments via our website, app, or automated system without having to re-enter the Card Information for each transaction.

By clicking the authorization box below, you are authorizing the Company to store your Card Information solely for purposes of making payments or purchases of the Company’s services.

Recurring Transactions

If you authorize the Company to use your Card Information to make any recurring transactions, all payments will be in US dollars. You may cancel this authorization at any time by contacting the Company’s Customer Service unit at 972.734.1111. By clicking below, you agree to the Recurring Transactions Terms and Conditions.

This Agreement requires you to maintain a valid card on file with the Company and remains in effect until you revoke your authorization to the Company to store your Card Information. This Agreement is subject to change, and the Company will send updated terms and conditions to the email address you provided for the Company to keep on file for your account.

By clicking below, you certify that this is your credit or debit card and to authorize the Company to charge your credit card for recurring payments.

 

IVR / TELEPHONE CARD INFORMATION AGREEMENT

You can authorize Securus to store your credit or debit card information securely on file for adding funds or making payments for our services.

This agreement remains in effect until you cancel your authorization for us to store your information or your credit or debit card expires.

Agreement can be found at www.securustech.net under Terms and Conditions and is subject to change.

Press 1 to accept agreement or 2 to decline.

Prod-06-26-19