General Terms and Conditions

GENERAL TERMS AND CONDITIONS INCLUDING PRIVACY POLICY, PRODUCT TERMS AND CONDITIONS, AND MOBILE TERMS AND CONDITIONS

The following General Terms and Conditions apply to all products and services provided by Securus Technologies, LLC (“Securus”, “we”, “our” and “us”). Securus, through our website and otherwise, offers a wide variety of products and services to the correctional industry, including incarcerated individuals and their friends and families, and to law enforcement. The term “you” or “your” includes anyone who uses or purchases the products or services that Securus offers.

THESE TERMS INCLUDE A DISPUTE RESOLUTION PROVISION REQUIRING INDIVIDUAL ARBITRATION AND YOU MUST READ THESE TERMS CAREFULLY. By accessing or using our website or Securus products or services, or by purchasing Securus products or services, you agree to comply with the terms and conditions set forth herein. Specific products and services available through our website or otherwise have their own terms and conditions that apply to your purchase and use thereof, including features, pricing and so forth. You agree to carefully and thoroughly review our website and understand the terms and conditions regarding said products and services, and you agree to be bound to commitments you make to Securus in exchange for your use or purchase thereof.

By clicking accept, you confirm that you have read and understand these general terms and conditions, including the ARBITRATION AGREEMENT and privacy policy, and that you accept, and agree to comply with, adhere to and be bound by, said terms and conditions, including privacy policy. Further, by clicking accept to these terms and conditions, you consent to receive periodic email communications from us, including but not limited to marketing communications relating to our products and services. If at any time you would like to cease receiving such emails, please follow the opt-out process that is provided near the bottom of each such email.

1. AUTHORITY

When you provide information to us in connection with purchasing or using our products or services, you agree that you have the needed permission or authority to do so, including but not limited to your agreement that credit card numbers you may provide us are ones for which you have proper authority to incur charges. Our website is not directed to children and intended for use only by individuals at least 18 years of age.

2. CHANGES TO THE TERMS AND CONDITIONS OR TO OUR WEBSITE

In the absence of prior notification requirements, Securus may change or modify these terms, or the terms of our unique products and services, from time-to-time without notice other than posting the amended terms on our website. The amended terms will automatically be effective when so posted, and your continued use of our website after any changes in these terms shall constitute your consent to such changes. Securus reserves the right to change, modify or discontinue, temporarily or permanently, our website (or any portion thereof), including any and all content contained on our website, at any time without notice. You agree that Securus shall not be liable to you or to any third party for any modification, suspension or discontinuance of our website (or any portion thereof).

3. REGISTRATION, PASSWORD AND SECURITY

Whenever you provide us information on our website, you agree to: (a) provide true, accurate, current and complete information and (b) as necessary, maintain and promptly update such information to keep it true, accurate, current and complete. If you provide any information that is, or that we have reasonable grounds to suspect is, untrue, inaccurate, not current or incomplete, Securus may without notice suspend or terminate your access to our products or services or our website and refuse any and all current or future use of our products or services or our website (or any portion thereof).

If any portion of our website requires you to register or open an account you may also be asked to choose a password and a user name. Please select a password that would not be obvious to someone trying to guess your password, and change it regularly as an added precaution. You are responsible for maintaining the confidentiality of the password and account, and you are fully responsible for all activities that occur under your password or account identification. You agree to immediately notify Securus of any unauthorized use of your password or account or any other breach of security. Without limiting any rights which Securus may otherwise have, Securus reserves the right to take any and all action, as it deems necessary or reasonable, to ensure the security of our website and your account, including without limitation terminating your account, changing your password, or requesting additional information to authorize transactions on your account. Notwithstanding the above, Securus may rely on the authority of anyone accessing your account or using your password and in no event and under no circumstances shall Securus be held liable to you for any liabilities or damages resulting from or arising out of (i) any action or inaction of Securus under this provision, (ii) any compromise of the confidentiality of your account or password and (iii) any unauthorized access to your account or use of your password. You may not use anyone else’s account at any time, without the permission of the account holder.

The security of your personally identifying information is important to us. While there is no such thing as “perfect security” on the Internet, we will take reasonable steps to help ensure the safety of your personally identifying information. However, you understand and agree that such steps do not guarantee that use of our website is invulnerable to all security breaches, and that Securus makes no warranty, guarantee, or representation that use of any of our website is protected from viruses, security threats or other vulnerabilities.

4. INTELLECTUAL PROPERTY RIGHTS

The Securus website, and any and all products and services offered thereunder and otherwise by Securus, and all right, title and interest in and to the products and services (including but not limited to the content of, and the products and services described in, our website) are the sole property of Securus or its licensors, and are protected by U.S. copyright and international treaties. Except for the limited rights expressly granted to you herein, Securus reserves for itself and its licensors all other right, title and interest. Without limitation on the foregoing, you may not reproduce, modify, display, sell, or distribute the content herein, or the products and services described herein, or use them in any other way for public or commercial purpose. This includes any products or services with the “Securus” name, as well as the Securus design logo and certain other names or logos which are service marks or trademarks of Securus, and all related product and service names, design marks and slogans which are also the service marks or trademarks of Securus. In addition, the design of our website (including color combinations, button shapes, layout, design and all other graphical elements) are also protected by Securus’ trademarks, service marks and copyrights. Any and all third party product and service marks contained on our website are the trademarks of their respective owners.

5. THIRD-PARTY PRODUCTS AND SERVICES

Parties other than Securus may offer and provide products and services on or through our website. Except for Securus-branded information, products or services that are identified as being supplied by Securus, Securus does not operate, control, or endorse any information, products, or services on other websites or accessible through our website in any way. Securus is not responsible for examining or evaluating, and Securus does not warrant the offerings of, any other businesses or individuals or the content of their websites. Securus does not assume any responsibility or liability for the actions, product, and content of any other third parties except as may otherwise be agreed by contract with said third parties, if any. You should carefully review their privacy statements and other conditions of use.

Our website may contain links to other websites not operated by Securus. The links are provided for your convenience. The inclusion of any links to other websites does not imply affiliation, endorsement or adoption by Securus of those websites or the contents therein. We are not responsible for the contents, links or privacy of any linked website. Access to any other website linked to Securus’ website is at your own risk. When leaving our website, you should carefully review the applicable terms and policies, including privacy and data gathering practices, of that third-party website.

6. PRODUCT AND SERVICE INFORMATION

Securus does not warrant that information, graphic depictions, product and service descriptions or other content of our website is accurate, complete, reliable, updated, current, or error-free. Despite our efforts, it is possible that a price for a product or service offered on our website may be inaccurate or the product or service description may contain an inaccuracy. In the event Securus determines that a product or service contains an inaccurate price or description, Securus reserves the right to take any action it deems reasonable and necessary, in its sole discretion, to rectify the error, including without limitation canceling your order, unless prohibited by law. Securus may make improvements or changes to any of our products or services, to our website, or otherwise, at any time without notice. You agree to notify Securus immediately if you become aware of any pricing or descriptive errors or inconsistencies with any products or services you order through our website and to comply with any corrective action taken by Securus.

7. USE OF THE WEBSITE

Use of the website is personal, nonexclusive, non-sublicensable and must be consistent with these Terms. You may not in any way or reproduce or publicly display, perform, distribute or otherwise use any of the information or materials displayed on or available from the website for any public or commercial purpose, except for limited backup purposes where appropriate. You may not create any derivative work of the website or decompile, reverse engineer, or otherwise attempt to derive source code, underlying ideas, algorithms, structure, or organization of the website. You agree not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation any type of spider, web crawler, or robot) to navigate, search, and/or extract information from the website.

Violating the security and Terms applicable to our website is prohibited and may result in criminal and civil liability. Securus may investigate incidents involving such violations and may involve and will cooperate with law enforcement if a criminal violation is suspected. Examples of security violations include, without limitation, unauthorized access to or use of data or systems including any attempt to probe, scan, or test the vulnerability of our website or to breach security or authentication measures, unauthorized monitoring of data or traffic, interference with service to any user, host, or network including, without limitation, mail bombing, news bombing, other flooding techniques, deliberate attempts to overload a system, forging any TCP-IP packet header, e-mail header, or any part of a message header, except for the authorized use of aliases or anonymous re-mailers, and using manual or electronic means to avoid any use limitations.

Creating or maintaining any link from another website or application to any page on the website without our prior written permission is prohibited. Running or displaying the website or any information or material displayed on the website in frames or through similar means on another website without our prior written permission is prohibited. Any permitted links to the website must comply will all applicable laws, rules, and regulations.

8. DISCLAIMER OF WARRANTIES

YOU EXPRESSLY UNDERSTAND AND AGREE THAT:

A)YOUR USE OF OUR WEBSITE, INCLUDING ANY CONTENT OR INFORMATION CONTAINED HEREIN, ANY WEBSITE-RELATED PRODUCT OR SERVICE THAT IS PROVIDED TO YOU, IS AT YOUR SOLE RISK. OUR WEBSITE, INCLUDING ANY CONTENT, SOFTWARE OR INFORMATION CONTAINED WITHIN OUR WEBSITE AND ANY WEBSITE-RELATED SERVICE, IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. SECURUS AND ITS SUPPLIERS, LICENSORS, AND OTHER RELATED PARTIES, AND THEIR RESPECTIVE OFFICERS, AGENTS, REPRESENTATIVES, AND EMPLOYEES EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, STATUTORY OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY OF DATA AND NON-INFRINGEMENT. BECAUSE SOME JURISDICTIONS, SUCH AS NEW JERSEY, DONOT PERMIT THE EXCLUSION OF CERTAIN WARRANTIES, SOME OF THESE EXCLUSIONS MAY NOT APPLY TO YOU.

B)SECURUS AND ANY CO-BRANDERS, SUPPLIERS, LICENSORS, AND OTHER RELATED PARTIES, AND THEIR RESPECTIVE OFFICERS, AGENTS, REPRESENTATIVES, AND EMPLOYEES MAKE NO WARRANTY THAT (i) OUR WEBSITE WILL MEET YOUR REQUIREMENTS, (ii) MATERIALS, SOFTWARE OR CONTENT AVAILABLE FOR DOWNLOAD FROM OUR WEBSITE ARE FREE OF INFECTION OR VIRUSES, WORMS, TROJAN HORSES, OR OTHER CODE THAT MANIFESTS CONTAMINATING OR DESTRUCTIVE PROPERTIES; (iii) OUR WEBSITE WILL BE UNINTERRUPTED, TIMELY, SECURE (INCLUDING FREE FROM UNAUTHORIZED ACCESS), PROVIDE CONTINUOUS STORAGE OR ACCESS, OR ERROR-FREE, (iv) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF OUR WEBSITE WILL BE ACCURATE, COMPLETE OR RELIABLE, (v) THE QUALITY OF ANY PRODUCTS, SERVICES, SOFTWARE, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH OUR WEBSITE WILL MEET YOUR EXPECTATIONS, AND (vi) ANY ERRORS IN OUR WEBSITE OR SOFTWARE WILL BE CORRECTED.

C)ANY MATERIAL DOWNLOADED, UPLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF OUR WEBSITE OR SOFTWARE IS DONE AT YOUR OWN DISCRETION AND RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR BUSINESS OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OR UPLOAD OF ANY SUCH MATERIAL OR THE USE OF OUR WEBSITE OR OUR SOFTWARE.

D)NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM SECURUS OR THROUGH OR FROM OUR WEBSITE SHALL CREATE ANY WARRANTY. ADVICE OR INFORMATION RECEIVED BY MEANS OF OUR WEBSITE SHOULD NOT BE RELIED UPON FOR SIGNIFICANT PERSONAL, BUSINESS, MEDICAL, LEGAL OR FINANCIAL DECISIONS AND YOU SHOULD CONSULT AN APPROPRIATE PROFESSIONAL FOR SPECIFIC ADVICE TAILORED TO YOUR PARTICULAR SITUATION.

9. LIMITATION OF LIABILITY

IN NO EVENT SHALL SECURUS, ITS EMPLOYEES, OFFICERS, REPRESENTATIVES, SERVICE PROVIDERS, SUPPLIERS, LICENSORS, AND AGENTS BE LIABLE FOR ANY DIRECT, SPECIAL, INDIRECT, INCIDENTAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO, LOSS OF USE, LOSS OF PROFITS, OR LOSS OF DATA, WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE), OR OTHERWISE, ARISING OUT OF OR IN ANY WAY CONNECTED WITH (i) THE USE OR INABILITY TO USE OUR WEBSITE OR THE CONTENT, MATERIALS, SOFTWARE, INFORMATION OR TRANSACTIONS PROVIDED ON OR THROUGH OUR WEBSITE, OR (ii) ANY CLAIM ATTRIBUTABLE TO ERRORS, OMISSIONS, OR OTHER INACCURACIES IN OUR WEBSITE OR THE CONTENT, MATERIALS, SOFTWARE, INFORMATION, PRODUCTS, OR SERVICES ON OR AVAILABLE THROUGH OUR WEBSITE, (iii) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY PRODUCTS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM OUR WEBSITE; (iv) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (v) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON OUR WEBSITE; (vi) THE DELAY OR FAILURE IN PERFORMANCE RESULTING FROM AN ACT OF FORCE MAJEURE, INCLUDING WITHOUT LIMITATION, ACTS OF GOD, NATURAL DISASTERS, COMMUNICATIONS FAILURE, GOVERNMENTAL ACTIONS, WARS, STRIKES, LABOR DISPUTES, RIOTS, SHORTAGES OF LABOR OR MATERIALS, VANDALISM, TERRORISM, NON-PERFORMANCE OF THIRD PARTIES OR ANY REASONS BEYOND THEIR REASONABLE CONTROL; OR (vii) ANY OTHER MATTER RELATING TO OUR WEBSITE, EVEN IF SECURUS OR ITS AUTHORIZED REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOUR SOLE REMEDY FOR DISSATISFACTION WITH OUR WEBSITE AND/OR WEBSITE-RELATED SERVICES IS TO STOP USING OUR WEBSITE AND/OR THOSE SERVICES.

APPLICABLE LAW IN SOME STATES, SUCH AS NEW JERSEY, DOES NOT ALLOW THE LIMITATION OF LIABILITY, IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES SET FORTH ABOVE, SO THIS LIMITATION OF LIABILITY MAY NOT APPLY TO YOU. IF ANY PART OF THIS LIMITATION ON LIABILITY IS FOUND TO BE INVALID OR UNENFORCEABLE FOR ANY REASON, THEN THE AGGREGATE LIABILITY OF SECURUS UNDER SUCH CIRCUMSTANCES FOR LIABILITIES THAT OTHERWISE WOULD HAVE BEEN LIMITED SHALL NOT EXCEED ONE HUNDRED DOLLARS ($100).

SECURUS VIDEO ConnectSMSERVICE IS PROVIDED ON AN ‘AS IS, AS AVAILABLE’ BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. SECURUS, TO THE FULLEST EXTENT PERMITTED BY LAW, DISCLAIMS ALL WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE WARRANTIES OF MERCHANTABILITY, TITLE, NON-INFRINGEMENT OF THIRD PARTIES’ RIGHTS, AND FITNESS FOR PARTICULAR PURPOSE. SECURUS MAKES NO WARRANTIES ABOUT THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF THE SITE. WITHOUT LIMITATION ON THE FOREGOING: (i) SECURUS DOES NOT WARRANT THAT THE SITE OR SERVICE WILL OPERATE ERROR-FREE OR THAT THE SITE, THE SERVICE, OR ITS SERVERS ARE FREE OF COMPUTER VIRUSES OR OTHER HARMFUL MECHANISMS. IF YOUR USE OF THE SITE RESULTS DIRECTLY OR INDIRECTLY IN THE NEED FOR SERVICING OR REPLACING EQUIPMENT OR DATA, SECURUS IS NOT RESPONSIBLE FOR THOSE COSTS; (ii) SECURUS MAKES NO REPRESENTATIONS OR GUARANTEES REGARDING THE TRUTHFULNESS, ACCURACY, COMPLETENESS, TIMELINESS OR RELIABILITY OF ANY ELECTRONIC COMMUNICATION ENGAGED IN BY USERS OR THE ACTIONS BY LAW ENFORCEMENT OFFICIALS IN HANDLING THE DATA. DOCUMENTS IMPLEMENTING THE SERVICE MAY CONTAIN INACCURACIES OR TYPOGRAPHICAL ERRORS; (iii) SECURUS MAKES NO REPRESENTATIONS OR GUARANTEES REGARDING THE CONTENT OF OUR WEBSITE, INCLUDING BUT NOT LIMITED TO BROKEN LINKS, INACCURACIES OR TYPOGRAPHICAL ERRORS; AND (iv) SECURUS MAKES NO REPRESENTATIONS OR GUARANTEES ABOUT THE ABILITY OF THE SERVICE TO WORK PROPERLY, COMPLETELY, OR AT ALL, FOR ANY GIVEN USER.

10. INDEMNIFICATION

You agree to indemnify, defend and hold harmless Securus Technologies, LLC, and its officers, agents, assigns and employees, from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, made by any third-party due to or arising out of the use of your connection to our website, our products and services, your violation of these terms, or your violation of any law or the rights of another. These obligations will survive any termination of your relationship with Securus or your use of our website. Securus reserves the right to assume the defense and control of any matter subject to indemnification by you, in which event you will cooperate with Securus in asserting any available defenses.

11. TERMINATION/SUSPENSION

You agree that Securus may immediately and without notice terminate or suspend your account, your access to our products or services, or your access to all or any part of our website. You agree that Securus may immediately and without notice change your password. Cause for such termination, suspension or change shall include, but not be limited to, (a) breaches or violations of these terms or other incorporated agreements or guidelines, (b) requests by law enforcement or other government agencies, (c) a request by you (self-initiated account deletions), (d) discontinuance or material modification to our website (or any part thereof,) (e) unexpected technical or security issues or problems, (f) extended periods of inactivity, and/or (g) engagement by you in fraudulent or illegal activities. Termination of your account includes (or, if Securus elects instead to suspend your account, may include any one or more of the following) (a) removal of access to all offerings within our website, (b) deletion of your password and all related information, files and other content associated with or inside your account (or any part thereof) and (c) barring of further use of our website. You agree that all terminations and suspensions for cause shall be made in Securus´ sole discretion and that Securus shall not be liable to you or any third party for any termination or suspension of your account, loss of storage, any associated e-mail address, or access to our website. Further, Securus reserves the right, to immediately terminate or suspend your account, any associated e-mail address, and access to our website at any time for any reason and without notice to you in its sole discretion.

12. DISPUTE RESOLUTION & ARBITRATION AGREEMENT (“Arbitration Agreement”)

Scope of the Arbitration Agreement.Mindful of the high cost of legal disputes, not only in dollars but in time and energy, both you and Securus agree that any legal dispute between you and Securus concerning or arising in any way from (1) these Terms and the Privacy Policy and the provisions and disclosure therein, (2) any purchase from the website, (3) any Securus product or service, and (4) any advertising, promotion or communication between you and Securus, shall be resolved through binding individual arbitration unless you opt out of this Arbitration Agreement using the process explained below. You understand and agree that you are waiving your right to sue or go to court to assert or defend your rights. However, either you or Securus may bring any individual claim in small claims court consistent with the jurisdictional and dollar limits that may apply, as long as it is brought and maintained as an individual claim. The term “dispute” means any dispute, action, claim, or other controversy between you and Securus, whether in contract, warranty, tort, statute, regulation, ordinance, or any other legal or equitable basis. “Dispute” will be given the broadest possible meaning allowable under law.

Informal Dispute Resolution.Either party asserting a dispute shall first try in good faith to resolve it by providing written notice as specified below to the other party describing the facts and circumstances (including any relevant documentation) and allowing the receiving party 30 days in which to respond. Notice shall be made by first class or registered mail: (1) Securus Technologies, LLC, 4000 International Parkway, Carrollton, Texas 75007; or (2) to you at the postal address on file with Securus. Both you and Securus agree that this dispute resolution procedure is a condition precedent which must be satisfied before initiating any arbitration against the other party.

How Arbitration Works.Either party may initiate arbitration, which shall be conducted by the American Arbitration Association (“AAA”) pursuant to its Consumer Arbitration Rules (“AAA Rules”), as modified by this Arbitration Agreement. The AAA Rules are available on the AAA’s website www.adr.org, or by calling the AAA at (800) 778-7879. In the event the AAA is unavailable or unwilling to hear the dispute, the parties shall agree to, or the court shall select, another arbitration provider. Unless you and Securus agree otherwise, including to conduct of arbitration by telephone or videoconference, any arbitration hearing shall take place in the county of your residence (as determined by your billing address on file with Securus). If you live outside the United States, any arbitration will take place in Dallas, Texas. Securus will pay all filing, administrative, arbitrator and hearing costs and waives any rights it may have to recover an award of attorneys’ fees and expenses against you.

WAIVER OF RIGHT TO BRING CLASS ACTION AND REPRESENTATIVE CLAIMS.All arbitrations shall proceed on an individual basis. The arbitrator is empowered to resolve the dispute with the same remedies available in court, however, any relief must be individualized to you and shall not affect any other customer. You and Securus also agree that each may bring claims against the other in arbitration only in your or their respective individual capacities and in so doing you and Securus hereby waive the right to a trial by jury, to assert or participate in any class action lawsuit or class action arbitration, any private attorney general lawsuit or private attorney general arbitration, and any joint or consolidated lawsuit or joint or consolidated arbitration of any kind. If a court decides that the limitations of this paragraph are deemed invalid or unenforceable, any putative class, private attorney general, or representative action must be brought in a court of proper jurisdiction and not in arbitration.

Governing Law and Other Terms.This Arbitration Agreement shall be governed by, and interpreted, construed, and enforced in accordance with, the United States Federal Arbitration Act and other applicable federal law. To the extent state law applies to any aspect of this Arbitration Agreement, or to any disputes and claims that are covered by the Arbitration Agreement, the law of the state (or country, if you reside outside of the US) of your residence, as determined by your mailing address on filed with Securus, will govern. Securus will provide notice of any material changes to this Arbitration Agreement. Except as set forth above regarding the class action waiver provision, if any portion of this Arbitration Agreement is deemed invalid or unenforceable, it will not invalidate the remaining portions of the Arbitration Agreement. Only the arbitrator is authorized to make determinations as to the scope, validity, or enforceability of this Agreement, including whether any dispute falls within its scope. However, the parties agree that any issue concerning the validity of the class action/representative waiver above must be decided by a court, and an arbitrator does not have authority to consider the validity of the waiver.

13. LAW FIRM AND LAWYER CALLS — PRIVATIZATION

If you are a law firm or attorney user of the Securus services, you acknowledge and agree that you are solely responsible for contacting correctional institutions in which you clients reside and securing any privatization of their number. Absent privatization, calls by your clients through Securus will be recorded and may be monitored. In addition, call recordings created absent or pre-privatization are not automatically deleted, and you should contact the applicable facility regarding possible deletion or purging of such calls. Please note that the rules and procedures concerning privatization may vary by jurisdiction, DOC-specific regulations, and the particular equipment and procedures applicable at each correctional facility. You agree that you waive any and all claims against Securus arising from the recording of non-privatized calls.

14. MISCELLANEOUS

Securus´ failure to exercise or enforce any right or provision of these terms shall not constitute a waiver of such right or provision. If any provision of these terms shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from the terms and shall not affect the validity and enforceability of any remaining provisions. These terms shall be governed and construed in accordance with the laws of the State of Texas applicable to agreements made and to be performed in Texas. You agree that any legal action or proceeding between Securus and you for any purpose concerning these terms or the parties’ obligations hereunder shall be brought exclusively in a federal or state court of competent jurisdiction sitting in Texas. Neither the course of conduct and/or course of dealing between the parties nor trade practice shall act to modify any provision of this Agreement. Securus may assign its rights and duties under this Agreement to any party at any time without notice to you. Your rights and duties under these terms are not assignable by you without written consent of Securus. These terms do not provide any third party with a remedy, claim, or right of reimbursement. You must file any claim or suit related to our website within one year after it arises.

To protect customers against credit card fraud and unauthorized account use, Securus has procedures in place to review high volume transactions within a short period of time. To assure high use account activity is authorized, on occasion an account may be blocked to prevent the customer from credit card fraud or unauthorized use. Customers may trigger the company’s blocking procedure, depending on the frequency, number, and amount of transactions.

TÉRMINOS Y CONDICIONES PARA AMIGOS Y FAMILIARES

TÉRMINOS Y CONDICIONES GENERALES

TÉRMINOS Y CONDICIONES GENERALES, INCLUYENDO LA POLÍTICA DE PRIVACIDAD, LOS TÉRMINOS Y CONDICIONES DE LOS PRODUCTOS Y LOS TÉRMINOS Y CONDICIONES DE LOS DISPOSITIVOS MÓVILES

Los siguientes Términos y Condiciones Generales aplican a todos los productos y servicios proveídos por Securus Technologies, LLC (“Securus”, “nosotros”, “nuestro” y “nos”). Securus, a través de nuestro sitio web y por otros medios, ofrece una amplia variedad de productos y servicios al sector penitenciario, incluyendo los individuos encarcelados y sus amigos y familiares, así como a las fuerzas del orden. El término “usted” o “su” incluye a cualquier persona que utilice o compre los productos o servicios que ofrece Securus.

ESTOS TÉRMINOS INCLUYEN UNA DISPOSICIÓN DE RESOLUCIÓN DE DISPUTAS QUE REQUIERE UN ARBITRAJE INDIVIDUAL Y USTED DEBE LEER ESTOS TÉRMINOS CUIDADOSAMENTE. Al acceder o utilizar nuestro sitio web o los productos o servicios de Securus, o al comprar productos o servicios de Securus, usted acepta cumplir con los términos y condiciones establecidos en el presente documento. Los productos y servicios específicos disponibles a través de nuestro sitio web o de otro modo tienen sus propios términos y condiciones que aplican a su compra y su uso, incluyendo las características, los precios, etc. Usted se compromete a revisar cuidadosa y exhaustivamente nuestro sitio web y a entender los términos y condiciones relacionados con dichos productos y servicios, y usted acepta quedar vinculado a los compromisos que usted hace con Securus a cambio de su uso o compra de los mismos.

Al hacer clic en “Aceptar”, usted confirma que ha leído y entiende estos términos y condiciones generales, incluyendo el ACUERDO DE ARBITRAJE y la política de privacidad, y que acepta y se compromete a cumplir, adherirse y estar obligado por dichos términos y condiciones, incluyendo la política de privacidad. Además, al aceptar estos términos y condiciones, usted da su consentimiento para recibir comunicaciones periódicamente de nuestra parte por correo electrónico, incluyendo pero no limitándose a las comunicaciones de mercadeo relacionadas con nuestros productos y servicios. Si en algún momento usted desea dejar de recibir dichos correos electrónicos, por favor siga el proceso de exclusión voluntaria que esta proveído cerca de la parte inferior de cada tal correo electrónico.

  1. AUTORIDAD

Cuando usted nos provee información relacionada con la compra o el uso de nuestros productos o servicios, usted acepta que tiene el permiso o la autoridad necesaria para hacerlo, incluyendo, pero no limitándose, a su acuerdo de que los números de las tarjetas de crédito que usted nos pueda proveer son aquellos para los que tiene la autoridad adecuada para incurrir en cargos. Nuestro sitio web no está dirigido a los niños y está destinado a ser utilizado únicamente por individuos mayores de 18 años.

  1. CAMBIOS A LOS TÉRMINOS Y CONDICIONES O A NUESTRO SITIO WEB

En la ausencia de requisitos de notificación previa, Securus puede cambiar o modificar estos términos, o los términos de nuestros productos y servicios exclusivos, de vez en cuando sin aviso adicional a la publicación de los términos modificados en nuestro sitio web. Los términos modificados entrarán en vigor automáticamente cuando se publiquen, y su uso continuado de nuestro sitio web después de cualquier cambio en estas condiciones constituirá su consentimiento a dichos cambios. Securus reserva el derecho a cambiar, modificar o discontinuar, temporal o permanentemente, nuestro sitio web (o cualquier parte del mismo), incluyendo todo y cada uno de los contenidos de nuestro sitio web, en cualquier momento y sin previo aviso. Usted acepta que Securus no será responsable ante usted ni ante ningún tercero por cualquier modificación, suspensión o discontinuación de nuestro sitio web (o de cualquier parte del mismo).

  1. REGISTRO, CONTRASEÑA Y SEGURIDAD

Siempre que usted nos provee información en nuestro sitio web, usted se compromete a: (a) proporcionar información verdadera, precisa, actual y completa y (b) según sea necesario, mantener y actualizar rápidamente dicha información para mantenerla verdadera, precisa, actual y completa. Si proporciona cualquier información que sea, o que tengamos motivos razonables para sospechar que es, falsa, inexacta, no actual o incompleta, Securus podrá, sin previo aviso, suspender o cancelar su acceso a nuestros productos o servicios o a nuestro sitio web y rechazar cualquier uso actual o futuro de nuestros productos o servicios o de nuestro sitio web (o de cualquier parte del mismo).

Si alguna parte de nuestro sitio web requiere que usted se registre o abra una cuenta, es posible que también se le pida que elija una contraseña y un nombre de usuario. Por favor, seleccione una contraseña que no sea obvia para alguien que intente adivinar su contraseña, y cámbiela regularmente como precaución adicional. Usted es responsable de mantener la confidencialidad de la contraseña y la cuenta, y es completamente responsable por todas las actividades que se realicen bajo su contraseña o identificación de cuenta. Se compromete a notificar inmediatamente a Securus de cualquier uso no autorizado de su contraseña o su cuenta o de cualquier otra violación de seguridad. Sin limitar los derechos que Securus pueda tener a su disposición, Securus reserva el derecho a tomar todas las medidas que considere necesarias o razonables para garantizar la seguridad de nuestro sitio web y de su cuenta, incluyendo, sin limitación, la cancelación de su cuenta, el cambio de su contraseña o la solicitud de información adicional para autorizar transacciones en su cuenta. Sin perjuicio de lo anterior, Securus puede confiar en la autoridad de cualquier persona que acceda a su cuenta o utilice su contraseña y en ningún caso y bajo ninguna circunstancia Securus será responsable ante usted de cualquier responsabilidad o daño resultante o derivado de (i) cualquier acción o inacción de Securus en virtud a esta disposición, (ii) cualquier compromiso de la confidencialidad de su cuenta o contraseña y (iii) cualquier acceso no autorizado a su cuenta o uso de su contraseña. En ningún momento usted puede utilizar la cuenta de otra persona, sin el permiso del titular de tal cuenta.

La seguridad de sus datos personales es importante para nosotros. Aunque no existe la “seguridad perfecta” en Internet, tomaremos medidas razonables para ayudar a garantizar la seguridad de su información de identificación personal. Sin embargo, usted entiende y acepta que dichas medidas no garantizan que el uso de nuestro sitio web sea invulnerable a todas las violaciones de seguridad, y que Securus no garantiza ni asegura que el uso de nuestro sitio web esté protegido de virus, amenazas a la seguridad u otras vulnerabilidades.

  1. DERECHOS DE PROPIEDAD INTELECTUAL

El sitio web de Securus, así como todos y cada uno de los productos y servicios ofrecidos por Securus, y todos los derechos, títulos e intereses sobre los productos y servicios (incluyendo, per no limitados a el contenido y los productos y servicios descritos en nuestro sitio web) son la propiedad exclusiva de Securus o de sus licenciantes, y están protegidos por los derechos de autor de los Estados Unidos y por tratados internacionales. A excepción de los derechos limitados que se le conceden expresamente a usted en el presente documento, Securus reserva para sí mismo y para sus licenciantes todos los demás derechos, títulos e intereses. Sin limitación de lo anterior, usted no puede reproducir, modificar, mostrar, vender o distribuir el contenido del presente documento, o los productos y servicios descritos en el mismo, ni utilizarlos de ninguna otra manera con fines públicos o comerciales. Esto incluye cualquier producto o servicio con el nombre “Securus”, así como el logotipo de diseño de Securus y algunos otros nombres o logotipos que son marcas de servicio o marcas comerciales de Securus, y todos los nombres de productos y servicios relacionados, marcas de diseño y eslóganes que también son marcas de servicio o marcas comerciales de Securus. Además, el diseño de nuestro sitio web (incluyendo las combinaciones de colores, las formas de los botones, la disposición, el diseño y todos los demás elementos gráficos) también están protegidos por las marcas comerciales, las marcas de servicio y los derechos de autor de Securus. Todas y cada una de las marcas de productos y servicios de terceros contenidas en nuestro sitio web son marcas comerciales de sus respectivos propietarios.

  1. PRODUCTOS Y SERVICIOS DE TERCEROS

Partes apartes de Securus pueden ofrecer y proveer productos y servicios en nuestro sitio web o a través de él. Excepto por la información, los productos o los servicios de la marca Securus que se identifican como suministrados por Securus, Securus no gestiona, controla ni respalda de ninguna manera la información, los productos o los servicios de otros sitios web o que son accesibles a través de nuestro sitio web. Securus no es responsable de examinar o evaluar, y Securus no garantiza las ofertas de otras empresas o individuos o el contenido de sus sitios web. Securus no asume ninguna responsabilidad por las acciones, el producto y el contenido de otros terceros, salvo que se acuerde lo contrario por contrato con dichos terceros, en su caso. Usted debe revisar cuidadosamente sus declaraciones de privacidad y otras condiciones de uso.

Nuestro sitio web puede contener enlaces a otros sitios web no operados por Securus. Los enlaces se le proveen para su comodidad. La inclusión de cualquier enlace a otros sitios web no implica la afiliación, aprobación o adopción por parte de Securus de dichos sitios web o de sus contenidos. No somos responsables de los contenidos, los enlaces o la privacidad de ningún sitio web vinculado. Su acceso a cualquier otro sitio web vinculado al sitio web de Securus se realiza bajo su propio riesgo. Al salir de nuestro sitio web, usted debe revisar cuidadosamente los términos y políticas aplicables, incluyendo las prácticas de privacidad y recopilación de datos, de ese sitio web de terceros.

  1. INFORMACIÓN SOBRE PRODUCTOS Y SERVICIOS

Securus no garantiza que la información, las representaciones gráficas, las descripciones de productos y servicios u otros contenidos de nuestro sitio web sean precisos, completos, fiables, actualizados, vigentes o libres de errores. A pesar de nuestros esfuerzos, es posible que el precio de un producto o servicio ofrecido en nuestro sitio web sea inexacto o que la descripción del producto o servicio contenga una inexactitud. En el caso de que Securus determine que un producto o servicio contiene un precio o una descripción inexacta, Securus reserva el derecho a tomar las medidas que considere razonable y necesaria, a su total discreción, para rectificar el error, incluyendo, sin limitación, la cancelación de su orden, a menos que lo prohíba la ley. Securus puede realizar mejoras o cambios a cualquiera de nuestros productos o servicios, en nuestro sitio web o de otro modo, en cualquier momento y sin previo aviso. Usted se compromete a notificar a Securus inmediatamente si se da cuenta de cualquier error o inconsistencias en los precios o en la descripción de cualquier producto o servicio que usted ordene a través de nuestro sitio web y a cumplir con cualquier medida correctiva adoptada por Securus.

  1. USO DEL SITIO WEB

El uso del sitio web es personal, no exclusivo, no sublicenciable y debe ser consistente con estos Términos. Usted no puede de ninguna manera reproducir o mostrar públicamente, ejecutar, distribuir o utilizar de cualquier otra manera cualquiera de la información o los materiales mostrados en o disponibles en el sitio web para cualquier propósito público o comercial, excepto para propósitos de copia de seguridad limitados cuando sea apropiado. Usted no podrá crear ninguna obra derivada del sitio web ni descompilar, aplicar ingeniería inversa o intentar obtener el código fuente, las ideas subyacentes, los algoritmos, la estructura o la organización del sitio web. Usted se compromete a no utilizar ni intentar utilizar ningún motor, software, herramienta, agente u otro dispositivo o mecanismo (incluyendo, sin limitación, cualquier tipo de araña, rastreador web o robot) para navegar, buscar y/o extraer información del sitio web.

La violación de la seguridad y los Términos aplicables a nuestro sitio web está prohibido y puede resultar en responsabilidades penales y civiles. Securus puede investigar incidentes que impliquen dichas violaciones y puede implicar y cooperará con las fuerzas del orden si se sospecha que ha ocurrido una violación penal. Entre los ejemplos de violaciones de seguridad se incluyen, sin limitación, el acceso o uso no autorizado de datos o sistemas, incluyendo cualquier intento de sondear, escanear o probar la vulnerabilidad de nuestro sitio web o de infringir las medidas de seguridad o autenticación, la supervisión no autorizada de datos o tráfico, la interferencia con el servicio a cualquier usuario, host o red, incluidos, sin limitación, el bombardeo de correo, el bombardeo de noticias, otras técnicas de inundación, los intentos deliberados de sobrecargar un sistema, la falsificación de cualquier encabezado de paquete TCP-IP, del encabezado de correo electrónico o de cualquier parte del encabezado de un mensaje, excepto el uso autorizado de alias o reenvíos anónimos, y el uso de medios manuales o electrónicos para evitar cualquier limitación de uso.

Está prohibido crear o mantener cualquier enlace desde otro sitio web o aplicación a cualquier página del sitio web sin nuestra autorización previa por escrito. Está prohibido ejecutar o mostrar el sitio web o cualquier información o material mostrado en el sitio web en marcos o a través de medios similares en otro sitio web sin nuestro permiso previo por escrito. Cualquier enlace permitido al sitio web debe cumplir con todas las leyes, normas y reglamentos aplicables.

  1. RENUNCIA A LAS GARANTÍAS

USTED ENTIENDE Y ACEPTA EXPRESAMENTE QUE:

  1. A) SU USO DE NUESTRO SITIO WEB, INCLUYENDO CUALQUIER CONTENIDO O INFORMACIÓN CONTENIDA EN EL MISMO, CUALQUIER PRODUCTO O SERVICIO RELACIONADO CON EL SITIO WEB QUE SEA PROVEIDO A USTED, ES BAJO SU PROPIO RIESGO. NUESTRO SITIO WEB, INCLUYENDO CUALQUIER CONTENIDO, SOFTWARE O INFORMACIÓN CONTENIDA EN NUESTRO SITIO WEB Y CUALQUIER SERVICIO RELACIONADO CON EL SITIO WEB, SE PROPORCIONA “TAL CUAL” Y “SEGÚN DISPONIBLE”. SECURUS Y SUS PROVEEDORES, OTORGANTES DE LICENCIAS Y OTRAS PARTES RELACIONADAS, ASÍ COMO SUS RESPECTIVOS FUNCIONARIOS, AGENTES, REPRESENTANTES Y EMPLEADOS, RENUNCIAN EXPRESAMENTE A TODA GARANTÍA DE CUALQUIER TIPO, YA SEA EXPRESA, ESTATUTARIA O IMPLÍCITA, INCLUYENDO, SIN LIMITACIÓN, LAS GARANTÍAS IMPLÍCITAS DE COMERCIABILIDAD, IDONEIDAD PARA UN FIN DETERMINADO, TITULARIDAD, EXACTITUD DE LOS DATOS Y NO INFRACCIÓN. DEBIDO A QUE ALGUNAS JURISDICCIONES, COMO LA DE NUEVA JERSEY, NO PERMITEN LA EXCLUSIÓN DE DETERMINADAS GARANTÍAS, ES POSIBLE QUE ALGUNAS DE ESTAS EXCLUSIONES NO APLIQUEN EN SU CASO.
  2. B) SECURUS Y CUALQUIER CO-MARCADORES, PROVEEDORES, LICENCIANTES Y OTRAS PARTES RELACIONADAS, Y SUS RESPECTIVOS OFICIALES, AGENTES, REPRESENTANTES Y EMPLEADOS NO GARANTIZAN QUE (I) NUESTRO SITIO WEB SATISFAGA SUS REQUISITOS, (II) LOS MATERIALES, EL SOFTWARE O EL CONTENIDO DISPONIBLE PARA SU DESCARGA DESDE NUESTRA PÁGINA WEB ESTÉN LIBRES DE INFECCIONES O VIRUS, GUSANOS INFORMATIVOS, TROYANOS U OTRO CÓDIGO QUE MANIFIESTE PROPIEDADES CONTAMINANTES O DESTRUCTIVAS; (III) NUESTRO SITIO WEB SERÁ ININTERRUMPIDO, OPORTUNA, SEGURA (INCLUSO LIBRE DE ACCESO NO AUTORIZADO), PROPORCIONARÁ ALMACENAMIENTO O ACCESO CONTINUO, O ESTARÁ LIBRE DE ERRORES, (IV) LOS RESULTADOS QUE PUEDAN OBTENERSE DEL USO DE NUESTRA PÁGINA WEB SERÁN PRECISOS COMPLETOS O FIABLES, (V) LA CALIDAD DE CUALQUIER PRODUCTOS, SERVICIOS, SOFTWARE, INFORMACIÓN U OTRO MATERIAL COMPRADO U OBTENIDO POR USTED A TRAVÉS DE NUESTRO SITIO WEB CUMPLIRÁ CON SUS EXPECTATIVAS, Y (VI) CUALQUIER ERROR EN NUESTRO SITIO WEB O SOFTWARE SERÁ CORREGIDO.
  3. C) CUALQUIER MATERIAL DESCARGADO, CARGADO U OBTENIDO DE OTRO MODO A TRAVÉS DEL USO DE NUESTRO SITIO WEB O SOFTWARE SE REALIZA A SU PROPIA DISCRECIÓN Y RIESGO Y USTED SERÁ EL ÚNICO RESPONSABLE POR CUALQUIER DAÑO A SU SISTEMA DE COMPUTADORA O NEGOCIO O DE LA PÉRDIDA DE DATOS QUE RESULTE DE LA DESCARGA O CARGA DE DICHO MATERIAL O DEL USO DE NUESTRO SITIO WEB O NUESTRO SOFTWARE.
  4. D) NINGÚN CONSEJO O INFORMACIÓN, YA SEA ORAL O ESCRITO, OBTENIDO POR USTED DE SECURUS O A TRAVÉS DE NUESTRO SITIO WEB CREARÁ NINGUNA GARANTÍA. LOS CONSEJOS O LA INFORMACIÓN RECIBIDOS POR MEDIO DE NUESTRO SITIO WEB NO DEBEN SER CONSIDERADOS PARA LA TOMA DE DECISIONES PERSONALES, COMERCIALES, MÉDICAS, JURÍDICAS O FINANCIERAS IMPORTANTES Y USTED DEBE CONSULTAR CON UN PROFESIONAL APROPIADO PARA OBTENER ASESORAMIENTO ESPECÍFICO ADAPTADO A SU SITUACIÓN PARTICULAR.
  5. LIMITACIÓN DE LA RESPONSABILIDAD

EN NINGÚN CASO SECURUS, SUS EMPLEADOS, OFICIALES, REPRESENTANTES, PROVEEDORES DE SERVICIOS, SUMINISTRADORES, LICENCIADORES Y AGENTES SERÁN RESPONSABLES DE NINGÚN DAÑO DIRECTO, ESPECIAL, INDIRECTO, INCIDENTAL, EJEMPLAR, PUNITIVO O CONSECUENTE, NI DE NINGÚN OTRO DAÑO DE NINGÚN TIPO, INCLUYENDO, PERO SIN LIMITACION, LA PÉRDIDA DE USO, LA PÉRDIDA DE BENEFICIOS O LA PÉRDIDA DE DATOS, YA SEA POR ACCIÓN CONTRACTUAL, EXTRACONTRACTUAL (INCLUYENDO, SIN LIMITACION A LA NEGLIGENCIA) O DE OTRO MODO, QUE SE DERIVE DE O ESTÉ RELACIONADA CON (i) EL USO O LA INCAPACIDAD DE USAR NUESTRO SITIO WEB O EL CONTENIDO, MATERIALES, SOFTWARE, INFORMACIÓN O TRANSACCIONES PROVEIDAS EN O A TRAVÉS DE NUESTRO SITIO WEB (ii) CUALQUIER RECLAMACIÓN ATRIBUIBLE A ERRORES, OMISIONES U OTRAS INEXACTITUDES EN NUESTRO SITIO WEB O EN EL CONTENIDO, MATERIALES, SOFTWARE, INFORMACIÓN, PRODUCTOS, O SERVICIOS DISPONIBLES EN O A TRAVÉS DE NUESTRO SITIO WEB (iii) EL COSTO DE ADQUISICIÓN DE BIENES Y SERVICIOS SUSTITUTIVOS QUE RESULTE DE CUALQUIER PRODUCTO, DATOS, INFORMACIÓN O SERVICIO COMPRADO O U OBTENIDO O MENSAJES RECIBIDOS O TRANSACCIONES REALIZADAS A TRAVÉS DE NUESTRO SITIO WEB; (iv) EL ACCESO NO AUTORIZADO O LA ALTERACIÓN DE SUS TRANSMISIONES O DATOS; (v) LAS DECLARACIONES O LA CONDUCTA DE TERCEROS EN NUESTRO SITIO WEB; (vi) EL RETRASO O FALTA DE CUMPLIMIENTO RESULTANTE DE UN ACTO DE FUERZA MAYOR, INCLUYENDO SIN LIMITACIÓN, CASOS FORTUITOS, DESASTRES NATURALES, FALTA DE COMUNICACIONES, ACCIONES GUBERNAMENTALES, GUERRAS, HUELGAS, CONFLICTOS LABORALES, DISTURBIOS, ESCASEZ DE MANO DE OBRA O MATERIALES, VANDALISMO, TERRORISMO, INCUMPLIMIENTO DE TERCEROS O CUALQUIER OTRA RAZÓN RAZONABLEMENTE FUERA DE SU CONTROL; O (vii) CUALQUIER OTRO ASUNTO RELACIONADO CON NUESTRO SITIO WEB, INCLUSO SI SECURUS O SUS REPRESENTANTES AUTORIZADOS HAN SIDO ADVERTIDOS DE LA POSIBILIDAD DE DICHOS DAÑOS. SU ÚNICO RECURSO EN CASO DE INSATISFACCIÓN CON NUESTRO SITIO WEB Y/O LOS SERVICIOS RELACIONADOS CON EL MISMO ES DEJAR DE UTILIZAR NUESTRO SITIO WEB Y/O DICHOS SERVICIOS.

LA LEGISLACIÓN APLICABLE EN ALGUNOS ESTADOS, COMO NUEVA JERSEY, NO PERMITE LA LIMITACIÓN DE LA RESPONSABILIDAD, LAS GARANTÍAS IMPLÍCITAS O LA EXCLUSIÓN O LIMITACIÓN DE DETERMINADOS DAÑOS INDICADOS ANTERIORMENTE, POR LO QUE ES POSIBLE QUE ESTA LIMITACIÓN DE LA RESPONSABILIDAD NO APLIQUE EN SU CASO. SI CUALQUIER PARTE DE ESTA LIMITACIÓN DE RESPONSABILIDAD ES DETERMINADA A SER INVÁLIDA O INAPLICABLE POR CUALQUIER MOTIVO, LA RESPONSABILIDAD TOTAL DE SECURUS EN TALES CIRCUNSTANCIAS POR LAS RESPONSABILIDADES QUE DE OTRO MODO SE HABRÍAN LIMITADO NO SUPERARÁ LOS CIEN DÓLARES ($100).

EL SERVICIO SECURUS VIDEO CONNECTSMSE PROVEE “TAL CUAL” Y “SEGÚN DISPONIBLE” SIN GARANTÍAS DE NINGÚN TIPO, EXPRESAS O IMPLÍCITAS. SECURUS, EN LA MEDIDA EN QUE LO PERMITA LA LEY, RECHAZA TODAS LAS GARANTÍAS, INCLUYENDO, SIN LIMITACION LAS GARANTÍAS DE COMERCIABILIDAD, TITULARIDAD, NO INFRACCIÓN DE DERECHOS DE TERCEROS E IDONEIDAD PARA UN FIN DETERMINADO. SECURUS NO HACE NINGUNA GARANTÍA SOBRE LA EXACTITUD, FIABILIDAD, INTEGRIDAD O ACTUALIDAD DEL SITIO. SIN LIMITACIÓN DE LO ANTERIOR: (i) SECURUS NO GARANTIZA QUE EL SITIO O EL SERVICIO FUNCIONEN SIN ERRORES O QUE EL SITIO, EL SERVICIO O SUS SERVIDORES ESTÉN LIBRES DE VIRUS INFORMÁTICOS U OTROS MECANISMOS DAÑINOS. SI SU USO DEL SITIO RESULTA DIRECTA O INDIRECTAMENTE EN LA NECESIDAD DE REPARAR O REEMPLAZAR EQUIPOS O DATOS, SECURUS NO ES RESPONSABLE DE DICHOS COSTOS; (ii) SECURUS NO HACE DECLARACIONES NI GARANTÍAS SOBRE LA VERACIDAD, EXACTITUD, INTEGRIDAD, PUNTUALIDAD O FIABILIDAD DE CUALQUIER COMUNICACIÓN ELECTRÓNICA REALIZADA POR LOS USUARIOS O DE LAS ACCIONES DE LOS AGENTES DEL ORDEN PÚBLICO EN EL MANEJO DE LOS DATOS. LOS DOCUMENTOS QUE IMPLEMENTAN EL SERVICIO PUEDEN CONTENER INEXACTITUDES O ERRORES TIPOGRÁFICOS; (iii) SECURUS NO HACE DECLARACIONES NI GARANTÍAS EN RELACIÓN CON EL CONTENIDO DE NUESTRO SITIO WEB, INCLUYENDO, PERO NO LIMITÁNDOSE A, ENLACES ROTOS, INEXACTITUDES O ERRORES TIPOGRÁFICOS; Y (iv) SECURUS NO HACE REPRESENTACIONES NI GARANTÍAS SOBRE LA CAPACIDAD DEL SERVICIO PARA FUNCIONAR CORRECTAMENTE, COMPLETAMENTE O EN ABSOLUTO, PARA CUALQUIER USUARIO.

  1. INDEMNIZACIÓN

Usted acepta indemnizar, defender y eximir de responsabilidad a Securus Technologies, LLC, y a sus oficiales, agentes, cesionarios y empleados, de todas las pérdidas, gastos, daños y costos, incluyendo los honorarios razonables de abogados, realizados por cualquier tercero debido a, o que surjan del uso de su conexión a nuestro sitio web, nuestros productos y servicios, de su violación de estos términos, o de su violación de cualquier ley o de los derechos de otro. Estas obligaciones seguirán vigentes tras la terminación de su relación con Securus o su uso de nuestro sitio web. Securus reserva el derecho a asumir la defensa y el control de cualquier asunto sujeto a indemnización por su parte, en cuyo caso usted cooperará con Securus para hacer valer cualquier defensa disponible.

  1. TERMINACIÓN/SUSPENSIÓN

Usted acepta que Securus puede cancelar o suspender inmediatamente y sin previo aviso su cuenta, su acceso a nuestros productos o servicios, o su acceso a toda o a una parte de nuestro sitio web. Usted acepta que Securus pueda cambiar su contraseña de forma inmediata y sin previo aviso. La causa de dicha cancelación, suspensión o cambio incluirá, pero no se limitará a, (a) incumplimientos o violaciones de estos términos u otros acuerdos o directrices incorporados, (b) solicitudes por las fuerzas del orden u otras agencias gubernamentales, (c) una solicitud suya (eliminación de cuentas iniciada por usted mismo), (d) discontinuación o modificación material de nuestro sitio web (o cualquier parte del mismo,) (e) cuestiones o problemas técnicos o de seguridad inesperados, (f) períodos prolongados de inactividad, y/o (g) participación por su parte en actividades fraudulentas o ilegales. La cancelación de su cuenta incluye (o, si Securus opta por suspender su cuenta, puede incluir una o más de las siguientes opciones) (a) la eliminación del acceso a todas las ofertas dentro de nuestro sitio web, (b) la eliminación de su contraseña y de toda la información relacionada, los archivos y otros contenidos asociados con su cuenta o dentro de ella (o cualquier parte de ella) y (c) la prohibición de seguir utilizando nuestro sitio web. Usted acepta que todas las cancelaciones y suspensiones con causa se harán a la entera discreción de Securus y que Securus no será responsable ante usted ni ante ningún tercero por la cancelación o suspensión de su cuenta, la pérdida de almacenamiento, cualquier dirección de correo electrónico asociada o el acceso a nuestro sitio web. Además, Securus reserva el derecho de inmediatamente cancelar o suspender su cuenta, cualquier dirección de correo electrónico asociada y el acceso a nuestro sitio web en cualquier momento, por cualquier motivo y sin previo aviso, a su total discreción.

  1. ACUERDO DE RESOLUCIÓN DE DISPUTAS Y ARBITRAJE (“Acuerdo de Arbitraje”)

Alcance del Acuerdo de Arbitraje. Conscientes del elevado coste de las disputas legales, no sólo en dólares sino en tiempo y energía, tanto usted como Securus aceptan que cualquier disputa legal entre usted y Securus relativa a, o que surja de alguna manera de, (1) estos Términos y Condiciones y la Política de Privacidad y las disposiciones y divulgaciones en las mismas, (2) cualquier compra en el sitio web, (3) cualquier producto o servicio de Securus, y (4) cualquier publicidad, promoción o comunicación entre usted y Securus, se resolverá a través de un arbitraje individual vinculante, a menos que usted opte por excluirse de este Acuerdo de Arbitraje utilizando el proceso que se explica a continuación. Usted entiende y acepta que esta renunciando a su derecho de demandar o de acudir a las cortes para hacer valer o defender sus derechos. Sin embargo, tanto usted como Securus pueden presentar cualquier reclamación individual ante una corte de reclamos pequeños, de acuerdo con los límites jurisdiccionales y de dinero que puedan aplicarse, siempre que se presente y se mantenga como una reclamación individual. El término “disputa” significa cualquier disputa, acción, reclamación u otra controversia entre usted y Securus, ya sea por contrato, garantía, agravio, estatuto, reglamento, ordenanza o cualquier otra base legal o equitativa. “Disputa” tendrá el significado más amplio posible que permita la ley.

Resolución informal de conflictos. Cualquiera de las partes afirmando una Disputa deberá primero intentar de buena fe resolver la Disputa proveyendo una notificación por escrito a la otra parte, tal y como se especifica a continuación, en la que se describan los hechos y las circunstancias (incluyendo cualquier documentación pertinente) y concediendo a la parte receptora 30 días para responder. La notificación se realizará por correo de primera clase o certificado: (1) a Securus Technologies, LLC, 4000 International Parkway, Carrollton, Texas 75007; o (2) a usted a la dirección postal que consta en los archivos de Securus. Tanto usted como Securus aceptan que este procedimiento de resolución de conflictos es una condición previa que debe cumplirse antes de iniciar cualquier arbitraje contra la otra parte.

Cómo funciona el arbitraje. Cualquiera de las partes puede iniciar un arbitraje, que será llevado a cabo por la Asociación Americana de Arbitraje (American Arbitration Association) (“AAA”) de acuerdo con sus Reglas de Arbitraje de Consumo (Commercial Arbitration Rules) (“Reglas de la AAA”), tal como han sido modificadas por el presente Acuerdo de Arbitraje. El Reglamento de la AAA está disponible en el sitio web de la AAA www.adr.org, o llamando a la AAA al (800) 778-7879. En caso de que la AAA no esté disponible o no quiera conocer el conflicto, las partes acordarán o el tribunal seleccionará otro proveedor de arbitraje. A menos que usted y Securus acuerden lo contrario, incluida la realización del arbitraje por teléfono o videoconferencia, cualquier audiencia de arbitraje tendrá lugar en el condado de su residencia (según lo determine su dirección de facturación en los archivos de Securus). Si usted vive fuera de los Estados Unidos, cualquier arbitraje tendrá lugar en Dallas, Texas. Securus pagará todos los costos de presentación, administrativos, del árbitro y de la audiencia, y renuncia a cualquier derecho que pueda tener a recuperar una adjudicación de honorarios y gastos de abogados contra usted.

RENUNCIA AL DERECHO DE PRESENTAR DEMANDAS COLECTIVAS Y REPRESENTATIVAS. Todos los arbitrajes se llevarán a cabo de forma individual. El árbitro está facultado para resolver la disputa con los mismos recursos disponibles en las cortes, sin embargo, cualquier reparación debe ser individualizada para usted y no afectará a ningún otro cliente. Usted y Securus también aceptan que cada uno de ellos puede presentar reclamaciones contra el otro en el arbitraje únicamente en su capacidad individual o en la de ellos y, al hacerlo, usted y Securus renuncian por la presente a su derecho a un juicio con jurado, a hacer valer o a participar en cualquier demanda colectiva o arbitraje de demanda colectiva, cualquier demanda de abogado general privado o arbitraje de abogado general privado, y cualquier demanda conjunta o consolidada o arbitraje conjunto o consolidado de cualquier tipo. Si una corte decide que las limitaciones de este párrafo se consideran inválidas o inaplicables, cualquier acción colectiva putativa, de abogado general privado o representativa deberá presentarse en un tribunal con la jurisdicción adecuada y no en un arbitraje.

Ley aplicable y otros términos. El presente Acuerdo de Arbitraje se regirá, interpretará y aplicará de acuerdo con la Ley Federal de Arbitraje de los Estados Unidos (Federal Arbitration Act) y otras leyes federales aplicables. En la medida en que la ley estatal se aplique a cualquier aspecto de este Acuerdo de Arbitraje, o a cualquier disputa o reclamación que esté cubierta por el Acuerdo de Arbitraje, regirá la ley del estado (o país, si usted reside fuera de los Estados Unidos) de su residencia, según lo determinado por su dirección postal presentada a Securus. Securus notificará cualquier cambio importante en el presente Acuerdo de Arbitraje. Excepto a lo establecido anteriormente en relación con la disposición de renuncia a la acción colectiva, si alguna parte de este Acuerdo de Arbitraje se considera inválida o inaplicable, no invalidará las partes restantes del Acuerdo de Arbitraje. Sólo el árbitro está autorizado a tomar decisiones sobre el alcance, la validez o la aplicabilidad de este Acuerdo, incluyendo si cualquier disputa entra en su ámbito de aplicación. Sin embargo, las partes acuerdan que cualquier cuestión relativa a la validez de la renuncia a la acción colectiva/representación mencionada anteriormente debe ser decidida por una corte, y un árbitro no tiene autoridad para considerar la validez de la renuncia.

  1. LLAMADAS DE BUFETES DE ABOGADOS Y ABOGADOS – PRIVATIZACIÓN

Si usted es un bufete de abogados o un abogado que utiliza los servicios de Securus, reconoce y acepta que usted es el único responsable de contactar las instituciones penitenciarias en las que residen sus clientes y de asegurar la privatización de sus números. Si no se privatizan, las comunicaciones de sus clientes a través de nuestros servicios se grabarán y podrán ser monitoreadas. además, las grabaciones creadas en ausencia o antes de la privatización no se eliminan automáticamente, por lo que deberá ponerse en contacto con el centro correspondiente con respecto a la posible eliminación o purga de dichas comunicaciones. Por favor tenga en cuenta que las normas y los procedimientos relativos a la privatización pueden variar según la jurisdicción, las normas específicas del departamento de correciones, y del equipo y los procedimientos particulares aplicables en cada centro penitenciario. usted acepta que renuncia cualquier reclamo contra Securus derivada de la grabación de llamadas no privatizadas.

  1. MISCELÁNEOS

El hecho que Securus no haga cumplir cualquier derecho o disposición de estos términos no constituirá una renuncia a dicho derecho o disposición. Si alguna de las disposiciones de estos términos se considera ilegal, nula o, por cualquier motivo inaplicable, dicha disposición se considerará separable de los términos y no afectará a la validez y aplicabilidad de las disposiciones restantes. Estos términos se regirán e interpretarán de acuerdo con las leyes del Estado de Texas aplicables a los acuerdos realizados y a ser ejecutados en Texas. Usted acepta que cualquier acción o procedimiento legal entre Securus y usted por cualquier motivo relacionado con estos términos o con las obligaciones de las partes en virtud del presente documento se llevará a cabo exclusivamente en un tribunal federal o estatal de jurisdicción competente con sede en Texas. Ni el curso de la conducta y/o el curso de los tratos entre las partes ni la práctica comercial actuarán para modificar ninguna disposición del presente Acuerdo. Securus puede asignar sus derechos y obligaciones en virtud de este Acuerdo a cualquier parte en cualquier momento sin previo aviso a usted. Sus derechos y obligaciones en virtud de estos términos no podrán ser asignados por usted sin el consentimiento previo por escrito de Securus. Estos términos no le proveen a ningún tercero un recurso, reclamo o derecho de reembolso. Usted Debe presentar cualquier reclamo o demanda relacionada con nuestro sitio web dentro de un año después de que surja. 

Para proteger a los clientes contra el fraude en las tarjetas de crédito y el uso no autorizado de las cuentas, Securus cuenta con procedimientos para revisar las transacciones de gran volumen en un corto período de tiempo. Para garantizar que la actividad de la cuenta de alto uso esté autorizada, en ocasiones se puede bloquear una cuenta para evitar que el cliente cometa un fraude con la tarjeta de crédito o un uso no autorizado. Los clientes pueden desencadenar el procedimiento de bloqueo de la empresa en función de la frecuencia, el número y la cantidad de las transacciones.

Product Terms and Conditions

AdvanceConnect™ T&Cs
ADVANCECONNECT TERMS, CONDITIONS AND FEES

An AdvanceConnect account is a friends and family-owned prepaid calling account that allows friends and family members to receive collect calls from Incarcerated Individuals and have the call charges deducted automatically from the prepaid balance on the AdvanceConnect calling account. An AdvanceConnect prepaid calling account must be funded prior to receiving Incarcerated Individual calls.

Multiple phone numbers can be added to an AdvanceConnect account to ensure that Incarcerated Individual calls can connect to friends and family members at various numbers (work, mobile, home, other relatives, neighbors, friends, etc., subject to facility restrictions). Phone numbers can be added to or removed from an AdvanceConnect account by the AdvanceConnect account holder. Phone numbers associated with an AdvanceConnect account may receive Incarcerated Individual calls as long as there is an adequate prepaid balance of funds on the AdvanceConnect account to cover the cost of the Incarcerated Individual calls. An AdvanceConnect account owner will be held responsible for charges associated with all telephone numbers added to the account.

Friends and family members may open an AdvanceConnect account at 1-800-844-6591 or www.securustech.net. The following information is required when opening an AdvanceConnect account:

– First and Last Name

– Address

– City, State, Zip

– Passcode (PIN)

– Telephone number

– Email Address

– Name of the facility from which the account holder is receiving calls

AdvanceConnect account information can be accessed 24/7/365 at 1-800-844-6591 and www.securustech.net, which support requests to open an account, access account calling activity, fund an account, make account changes, close an account, or request a refund on an account. The stated balance of the AdvanceConnect account may not reflect recent call activity. Due to call processing cycles, it is possible to spend more than the total amount of funds available in the AdvanceConnect account. If an AdvanceConnect account has charges that exceed the account balance (in which case the account balance will be negative), the account will be blocked from receiving further Incarcerated Individual calls. AdvanceConnect account holders are responsible for payment of any balance due on the AdvanceConnect account. The AdvanceConnect account holder will be required to pay the amount due before the AdvanceConnect account will be unblocked. Account blocks are released periodically throughout the day, so it may take up to 24 hours for an AdvanceConnect account to be able to receive calls again after making a payment.

AdvanceConnect account holders may add money to their AdvanceConnect account by:

– Calling Securus at 1-800-844-6591

– Visiting the Securus website at www.securustech.net

– Using Personal Online Banking

– Mailing a personal check, money order or cashier’s check to:

Securus Correctional Billing Services
PO Box 650757
Dallas, TX 75265-0757

Payments sent via mail may take seven to ten business days to process. To ensure timely processing of a mailedpayment, the payment should include documentation of the friend or family member’s ten-digit telephone number and the AdvanceConnect account number.

– Visiting any Western Union agent location

– Visiting any MoneyGram agent or FormFree® location

– Using a lobby kiosk at select correctional facilities

Account Funding Conditions:

Funding Method Payment Address Funding Fee*

Securus Mobile App

Google Play store or Apple store

Up to $3.00 – Visa and MasterCard

Web

www.securustech.net

Up to $3.00 – Visa and MasterCard

IVR

972-734-1111 or 1-800-844-6591

Up to $3.00 Visa and MasterCard

CSR

972-734-1111 or 1-800-844-6591

Up to $5.95 Visa and MasterCard

Postal Mail

Securus Correctional Billing Services
PO Box 650757
Dallas, TX 75265-0757

$0

Kiosk

Select facilities

$3.00 cash;
$3.00 credit/debit card

MoneyGram

Express Payment blue form or FormFree®

Up to $4.95 (Please go to www.moneygram.com for more info)

Western Union

Quick collect blue form

Up to $4.95 (Please go to www.westernunion.com for more info)

* Standard pricing. Fee may vary by facility. Some transactions may carry an additional Third-Party Financial Transaction Fee.

There is no payment processing fee imposed if the AdvanceConnect account payment is made by postal mail or via the AdvanceConnect account holder’s online bill payment service through the account holder’s personal bank.

In most cases, payments are posted to accounts within one hour. However, it can take up to 24 hours for the call management system to receive updated information about payments on these accounts. AdvanceConnect account holders can visit www.securustech.netor call 1-800-844-6591 after making a payment to check their account balances and confirm receipt of payment(s).

Billing Statements and Fees:

AdvanceConnect account holders do not receive bills on an AdvanceConnect accounts unless there is a negative account balance greater than $10.00, in which case the account holder will be billed for the amount due on the account. AdvanceConnect account holders can go to www.securustech.netor call 1-800-844-6591 to get balance and other information on their AdvanceConnect accounts.

Account statements are available for download at www.securustech.netfor up to 90 days. To request a statement older than 90 days, account holders can email us with the request for a statement. Include your full name, billing phone number, passcode, and the month of the statement you are requesting, and it will be mailed to you.

Applicable governmental taxes, fees and third party financial transaction fees are in addition to the rates and charges for calling services. This includes:

Name Fee Description

Third-Party Fee Pass-through

Up to $0.40 / Transaction

Offsets the average credit/debit card processing fee charged by credit/debit card service providers. In no instance will the fee be higher than $0.40.

Federal Universal Service Fund (“USF”) charge

Charged per call based on regulatory direction.

Applied due to a friend or family member’s receiving and accepting state-to-state or international calls from Incarcerated Individuals.

Federal Cost Recovery Charge

Charged per call based on regulatory direction.

Federal Cost Recovery Charge is used to fund the federal Telecommunications Relay Service (TRS) program. Charged with no additional mark-up.

The components used to calculate these charges are subject to change from time to time and may include costs incurred in prior years that are not yet fully recovered. These charges, and what’s included, are subject to change from time to time.

Multiple telephone numbers may be added to an AdvanceConnect prepaid account, including mobile phone numbers (subject to facility restrictions).

Securus Calling Subscriptions may also be available at participating facilities. A call subscription is a fixed price payment option for calling services between a phone number and a facility over a specific period. These plans will vary from facility to facility. Subscription payments are non-refundable.

The AdvanceConnect Single Call feature provides the ability to address unbillable call events where the called party does not have a Securus account or does not have sufficient funds in their account to connect the call. All applicable AdvanceConnect funding fees, third party transaction fees and governmental taxes, fees are in addition to the call rates and charges for the calling service provided.

Account Balance Notifications:

Securus may utilize automated account notification campaigns to let AdvanceConnect account holders know when the AdvanceConnect account requires additional funding in order to receive further Incarcerated Individual calls.

Account Closing:

AdvanceConnect account holders can initiate account closing by:

– Calling Securus at 1-800-844-6591

– Visiting the Securus website at www.securustech.net

Once an AdvanceConnect account holder has requested that his or her account be closed, the request is held for 7 to 10 days to allow for any unbilled calls or other charges to clear the account prior to closing. The account is then closed, and if applicable, a refund may be processed.

Refunds:

Refunds of unused balances, when provided, are credited back to the credit or debit card used to fund the AdvanceConnect account. It generally takes 2-3 business days for the refund to process back to the card, after the funds have been removed from the account, but could take up to one billing cycle to be reflected on the statement. If the AdvanceConnect account holder funded the account through check, money order, Western Union or MoneyGram, a refund check will be mailed to the AdvanceConnect account holder, which could take up to four weeks for processing. AdvanceConnect account holders have 180 days from the date of the last call received on the AdvanceConnect account to request a refund of any unused balance. The balance of the refund may vary based on when calls were last received. Alaska and TDCJ customers have 365 days to request a refund. Connecticut Department of Corrections unclaimed property will be remitted to the state after 3 years. Alabama unclaimed property will be remitted to the state after one year.

Other terms:

CT DOC customer may change their billing method at any time if they are good standing.   Prepay customers will receive a 25% discount off collect calling rates.

More applicable terms and conditions apply. See Securus’ General Terms and Conditions, including Privacy Policy, for further applicable terms and conditions.

New York Customers Only:For consumer complaints that cannot be resolved with the company, you may contact the New York Department of Public Service (DPS). DPS complaints may be directed as follows:Website:www.dps.ny.gov/complaints; Phone:DPS Helpline at 1-800-342-3377; or Mail:Office of Consumer Services, NYS Department of Public Service, 3 Empire State Plaza, Albany, NY 12223

2. Direct Bill T&Cs
DIRECT BILL TERMS, CONDITIONS AND FEES

A Direct Bill account is a friends and family-owned calling account that allows friends and family members to receive collect calls from Incarcerated Individuals and have the call charges billed directly from Securus to the Direct Bill account holder each month. Friend and family members are required to pass a credit check in order to be approved for a Direct Bill account.

Multiple phone numbers can be added to a Direct Bill account to ensure that Incarcerated Individual calls can connect to friends and family members at various numbers (work, mobile, home, other relatives, neighbors, friends, etc.). Phone numbers can be added to or removed from a Direct Bill account by the Direct Bill account holder. A Direct Bill account owner will be held responsible for charges associated with all telephone numbers added to the account. Phone numbers associated with a Direct Bill account may receive Incarcerated Individual calls as long as the Direct Bill monthly credit limit has not been exceeded and there is no past-due balance on the Direct Bill account. Direct Bill allows Incarcerated Individual calls to connect to mobile phones, subject to facility restrictions.

Friend and family members may open a Direct Bill account at 1-800-844-6591 or www.securustech.net. The following information is required when opening a Direct Bill account:

– First and Last Name

– Address

– City, State, Zip

– Passcode (PIN)

– Email Address

– Social Security Number

– Driver’s License Number

– Date of Birth

– Telephone number

– Name of the facility from which the account holder is receiving calls

Credit Check:

In order to establish a Direct Bill account, friends and family members must pass a credit check, which may involve a credit reporting agency. Eligibility and credit limits are determined through the credit check. The credit check requirement does not apply in Alaska.

Direct Bill account information can be accessed 24/7/365 at 1-800-844-6591 and www.securustech.net, which support requests to open an account, access account calling activity, make a payment, make account changes, or close an account. The stated balance of the Direct Bill account may not reflect recent call activity due to call processing cycles. Monthly bill invoices must be paid in full by the due date or the Direct Bill account will be blocked from receiving further Incarcerated Individual calls. The Direct Bill account will be blocked from receiving further Incarcerated Individual calls if the monthly credit limit has been exceeded. Once the credit limit has been exceeded, the Direct Bill account holder must make a payment on the account before the Direct Bill account will be unblocked. Account blocks are released periodically throughout the day so it may take up to 24 hours for a Direct Bill account to be able to receive calls again after making a payment.

Direct Bill account holders may make payments on their Direct Bill accounts by:

– Calling Securus at 1-800-844-6591

– Visiting the Securus website at www.securustech.net

– Using Personal Online Banking

– Mailing a personal check, money order or cashier’s check to:

Securus Correctional Billing Services
PO Box 650757
Dallas, TX 75265-0757

Payments sent via mail may take seven to ten business days to process. To ensure timely processing of a mailed payment, the payment should include documentation of the friend or family member’s ten-digit telephone number and the Direct Bill account number.

– Visiting any Western Union agent location

– Visiting any MoneyGram agent or FormFree® location

– Visiting any JPay retail location

Account Payment Conditions:

Funding Method Payment Address Funding Fee*

Securus Mobile App

Google Play store or Apple store

Up to $3.00 – Visa and MasterCard

Web

www.securustech.net

Up to $3.00 – Visa and MasterCard

IVR

972-734-1111 or 1-800-844-6591

Up to $3.00 Visa and MasterCard

CSR

972-734-1111 or 1-800-844-6591

Up to $5.95 Visa and MasterCard

Postal Mail

Securus Correctional Billing Services
PO Box 650757
Dallas, TX 75265-0757

$0

Kiosk

Select facilities

$3.00

MoneyGram

Express Payment blue form or FormFree®

Up to $4.95 (Please go to www.moneygram.com for more info

Western Union

Quick collect blue form

Up to $4.95 (Please go to www.westernunion.com for more info)

* Standard pricing. Fee may vary by facility. Some transactions may carry an additional Third-Party Financial Transaction Fee.

There is no payment processing fee imposed if the Direct Bill account payment is made by postal mail or via the Direct Bill account holder’s online bill payment service through his or her personal bank.

In most cases, payments are posted to accounts within one hour. However, it can take up to 24 hours for the call management system to receive updated information about payments on these accounts. Direct Bill account holders can visit www.securustech.netor call 1-800-844-6591 after making a payment to check the account balance and confirm receipt of payment(s).

Billing Statements and Fees:

Direct Bill account holders will receive a detailed monthly bill statement of account activity with an invoice that requires payment due 20 days from the bill statement date. Monthly bill invoices must be paid in full by the due date or the Direct Bill account will be blocked from receiving further Incarcerated Individual calls. Late or non-payment of a Direct Bill invoice may restrict the ability of a friends and family members to obtain future credit. Bills paid seven (7) days or more late will be converted to a prepaid AdvanceConnect account. Securus may also take further collection action, including referral to a collection agency. Direct Bill account holders can go to www.securustech.netor call 1-800-844-6591 to get balance and other information on their Direct Bill accounts. Account holders that request an optional paper billing statement may be charged $2.00 per statement.

Applicable governmental taxes, fees and third party financial transaction fees are in addition to the rates and charges for calling services. This includes:

Name Fee Description

Third-Party Fee Pass-through

Up to $0.40 / Transaction

Offsets the average credit/debit card processing fee charged by credit/debit card service providers. In no instance will the fee be higher than $0.40.

Federal Universal Service Fund (“USF”) charge

Charged per call based on regulatory direction.

Applied due to a friend or family member’s receiving and accepting state-to-state or international calls from Incarcerated Individuals.

Federal Cost Recovery Charge

Charged per call based on regulatory direction.

Federal Cost Recovery Charge is used to fund the federal Telecommunications Relay Service (TRS) program. Charged with no additional mark-up.

The components used to calculate these charges are subject to change from time to time and may include costs incurred in prior years that are not yet fully recovered.

Multiple telephone numbers may be added to an account, including mobile phone numbers (subject to facility restrictions).

Account Balance Notifications:

Securus may utilize automated account notification campaigns to let Direct Bill account holders know when there is a Direct Bill account payment coming due or past due or if the account has been blocked from receiving further Incarcerated Individual calls.

Account Closing:

Direct Bill account holders can initiate account closing by:

– Calling Securus at 1-800-844-6591

– Visiting the Securus website at www.securustech.net

Once a Direct Bill account holder has requested that his or her account be closed the request is held for 7 to 10 calendar days to allow for any unbilled calls or other charges to clear the account prior to closing. If there are any outstanding charges, the Direct Bill account holder will be issued a final bill statement and invoice.

Securus may initiate the closing of a Direct Bill account due to fraudulent account activity.

Refunds:

Occasionally a Direct Bill account holder may over-pay the bill and request a refund of the amount overpaid. To request a refund, the Direct Bill account holder must call Securus at 1-800-844-6591. There is no charge to the customer to receive a refund in these cases.

Other terms:

CT DOC customer may change their billing method at any time if they are good standing.   Prepay customers will receive a 25% discount off collect calling rates.

More applicable terms and conditions apply. See Securus’ General Terms and Conditions, including Privacy Policy, for further applicable terms and conditions.

New York Customers Only:For consumer complaints that cannot be resolved with the company, you may contact the New York Department of Public Service (DPS). DPS complaints may be directed as follows:Website:www.dps.ny.gov/complaints; Phone:DPS Helpline at 1-800-342-3377; or Mail:Office of Consumer Services, NYS Department of Public Service, 3 Empire State Plaza, Albany, NY 12223

3. SECURUS Debit T&Cs
SECURUS DEBIT TERMS, CONDITIONS and FEES

Securus Debit (previously known as Inmate Debit) is an Incarcerated Individual-owned prepaid calling account used by Incarcerated Individuals to pay for telephone calls. Correctional facilities have the option of allowing Incarcerated Individuals and/or friends and family members to add money to SECURUS Debit accounts. If allowed by the correctional facility, an Incarcerated Individual may transfer funds from his or her facility trust/commissary account into a SECURUS Debit account by making a request through the commissary. If allowed by the correctional facility, friends and family members may deposit funds directly into the SECURUS Debit account. Friends and family members may deposit funds into these debit calling accounts without being required to create their own Securus calling accounts.

Applicable governmental taxes, fees and third party pass through fees are in addition to the rates and charges for calling service.

Funds deposited by friends and family members into a SECURUS Debit account become the property of the Incarcerated Individual. Therefore, friends and family members are not authorized to request access to the Debit account activity or request account credits, nor are friends and family members eligible to receive refunds on a Debit account.

Friends and family members may add money to SECURUS Debit accounts (subject to facility restrictions) by:

– Calling Securus at 1-800-844-6591

– Visiting the Securus website at www.securustech.net

– Using personal online banking (with routing and account numbers, and names)

– Mailing a personal check, money order or cashier’s check to:

Securus SECURUS Debit Account
PO Box 975420
Dallas, TX 75397-5420

Payments sent via mail may take seven to ten business days to process and MUST include an SECURUS Debit Pay by Mail Remittance Slip found at www.securustech.net.

– Visiting any MoneyGram agent or FormFree® location:

Friend and family members MUST print an SECURUS Debit Payment Form found at www.securustech.net before going to a MoneyGram location.

– Using a lobby kiosk at select correctional facilities

Account Funding Conditions:

Funding Method Payment Address Funding Fee*

Securus Mobile App

Google Play store or Apple store

Up to $3.00 – Visa and MasterCard

Web www.securustech.net Up to $3.00 Visa and MasterCard
IVR 972-734-1111 or 1-800-844-6591 Up to $3.00 Visa and MasterCard
CSR 1-800-844-6591 Up to $5.95 Visa and MasterCard
Postal Mail
*Remittance Slip Required
Securus Correctional Billing Services
PO Box 975420
Dallas, TX 75397-5420
$0
Kiosk Select facilities

$3.00 cash
$3.00 credit/debit card

MoneyGram
*Payment Form Required
Express Payment blue form or FormFree® Up to $4.95 (Please go to www.moneygram.com for more info)
Western Union Quick collect blue form Up to $4.95 (Please go to westernunion.com for more info)

* Standard pricing. Fee may vary by facility.

Applicable governmental taxes, fees and third party financial transaction fees are in addition to the rates and charges for calling services. This includes:

Name Fee Description

Third-Party Fee Pass-through

Up to $0.40 / Transaction

Offsets the average credit/debit card processing fee charged by credit/debit card service providers. In no instance will the fee be higher than $0.40.

Federal Cost Recovery Charge

Charged per call based on regulatory direction.

Federal Cost Recovery Charge is used to fund the federal Telecommunications Relay Service (TRS) program. Charged with no additional mark-up.

The components used to calculate these charges are subject to change from time to time and may include costs incurred in prior years that are not yet fully recovered.

Refunds:

Refunds to Incarcerated Individuals in excess of $100.00, at the time of their release from a correctional facility, are reviewed by the Securus fraud analysis and approved by accounting prior to the distribution of those funds. Large deposits to an Incarcerated Individuals’ phone account, prior to release, are often the result of fraud and are viewed as suspicious as the funds were not used for Incarcerated Individual initiated phone calls. If Securus suspects fraudulent activity or money laundering, Securus will investigate the transaction and (if it determines the transaction was fraudulent) remove those funds from the Incarcerated Individual’s debit account and return them to their rightful owner (i.e., the credit card holder).

Incarcerated Individual phone accounts are designed for Incarcerated Individual calling and not for the transfer of monies between the friends, family and Incarcerated Individual. While it may be unclear if the payments are fraudulent, Securus reserves the right to return funds to the rightful owner in order to prevent fraud or money laundering.

In any debit transaction, Securus—on behalf of our facility customers—performs the administrative task of transferring money from the payor’s means of payment to the requested Incarcerated Individual’s debit account. When the initial payment is fraudulent, the Incarcerated Individual receives financial gain from the unauthorized use of a credit card by the friend or family member who initiated the fraudulent payment (for example, by using the funds from the fraudulent payment to purchase phone time). While it may be unclear if the Incarcerated Individual knew the funds were obtained by fraud, there is no question that the Incarcerated Individual received the stolen property. Under such circumstances, Securus is authorized to remove those funds from the incarcerated individual’s debit account and return them to their rightful owner.

Other terms:

More applicable terms and conditions apply. See Securus’ General Terms and Conditions, including Privacy Policy, for further applicable terms and conditions.

4. Text Alert and Notification Service
TEXT ALERT AND NOTIFICATION TERMS, CONDITIONS and FEES

Participation in Securus Notification Alerts ( 5msgs / month ). Message and data rates may apply.

To opt-out, text the word STOP to 77929. For Help, text the word HELP to 77929.

For more information please contact Securus Customer Care at 1-800-844-6591 or at customer_service@securustech.net.

Availability:

Alert and Notification Service is available through the following carriers:AT&T, Alltel, T-Mobile, Verizon Wireless, U.S. Cellular, Sprint, Nextel, Boost, Cellcom, Cellular One, C-Spire Wireless, Cincinnati Bell, nTelos, Virgin Mobile, ACS Wireless, Bluegrass, ECIT – Cellular One of East Central Illinois, EKN – Appalachian Wireless, GCI Communications, Immix – PC Management, Inland Cellular, IVC – Illinois Valley Cellular, Metro PCS, Nex-Tech Wireless, RCC/Unicel, Revol, RINA/All West Wireless, RINA/CTC Telecom-Cambridge, RINA/FMTC-Farmers Mutual Telephone Co., RINA/Nucla-Naturita Telephone Co., RINA/Silverstar, RINA/Snake River PCS, RINA/South Central, RINA/Syringa Wireless, RINA/UBET, West Central Wireless

Through its Text Alert and Notification Service, Securus offers a number of SMS (Text Message) features designed to assist you in managing your Securus account. Message and data rates may apply.

Text Alert and Notification service assists you with the following, described in more detail below:

  1. AdvanceConnect Low Balance Notification (General Account Notification)
  2. Direct Bill Invoice Due Notification (General Account Notification)
  3. AdvanceConnect AutoPay Payment Notification (Payment Program Notification)
  4. AdvanceConnect TextPay Notification (Payment Program Notification)
  5. Direct Bill TextPay Notification (Payment Program Notification)

(a) AdvanceConnect Low Balance Notification:

When you register to receive AdvanceConnect Low Balance notifications, we will send you a text every time your account balance reaches $10.00.

(b) Direct Bill Invoice Due Notification:

When you register to receive Direct Bill Invoice Due notifications you will receive notifications within 10, 7, and 3 days of your invoice being due.

(c) AdvanceConnect AutoPay Payment Notification:

When you register to use AutoPay with your AdvanceConnect account, you will receive a text notification with payment confirmation or payment failure. If you receive a payment failure notification you should update your AutoPay credit card information. If you believe your credit card information is good, please call Customer Care at 1-800-844-6591 to troubleshoot the issue further. With the AutoPay Payment Confirmation notification the amount of the transaction will be provided. For further information about the transaction please log in to Securus Online to view your account.

(d) AdvanceConnect TextPay Notification:

When you register to use TextPay with your AdvanceConnect account, you will receive a text notification that will give you the option to fund your AdvanceConnect account immediately with a preset amount of your choice by responding with the word PAY. Once a payment has been made with TextPay, you will receive a payment confirmation or payment failure. If you receive a payment failure notification, you should update your TextPay credit card information. If you believe your credit card information is good, please call Customer Care at 1-800-844-6591 to troubleshoot the issue further. With the TextPay payment confirmation notification, the amount of the transaction will be provided. For further information about the transaction, please log in to Securus Online to view your account.

(e) Direct Bill TextPay Notification

When you register to use TextPay to pay your Direct Bill invoice, you will receive a text notification that will give you the option to pay your Direct Bill invoice immediately by responding with the word PAY. Once a payment has been made with TextPay, you will receive a payment confirmation or payment failure. If you receive a payment failure notification, you should update your TextPay credit card information. If you believe your credit card information is good, please call Customer Care at 1-800-844-6591 to troubleshoot the issue further. With the TextPay Payment Confirmation notification, the amount of the transaction will be provided. For further information about the transaction, please log in to Securus Online to view your account.

Other Operational Notifications:

If you are registered to receive one or more of the above text notifications, we may from time to time send other operational messages about your account to your registered mobile phone.

Terms:

Any and all information supplied under this service is additional to and does not replace the information we make available to you in accordance with the Customer Agreement.

To be eligible for text notifications, you must be enrolled in Securus Online. You can register online or over the phone. Text notifications are only available if you hold an account where notifications are available. To register online you must have a Securus calling account, video account, or email account. We will allow you to register two mobile numbers with us at any time; one for General Account Notifications and one for Payment Program Notifications. If you are registered to receive text notifications and alerts about more than one account, you will be asked to choose which account you would like to receive notifications for by selecting the account type and account number presented on your notifications settings page.

We will send information about your current accounts to a mobile phone registered with a United States Mobile Phone Carrier. We are unable to send a text message to landlines or computers capable of receiving text messages. We will only send you each text once. If you delete a text we cannot send it again. If you do not confirm your subscription within 12 hours of signing up for text notifications, you will have to re-enroll and start the process over again. We will start sending text notifications and alerts within 48 hours of confirmation of registration for the service.

You can ask us to unsubscribe from your notifications at any time by replying STOP to any text notification, online with Securus Online by editing your Notification Settings, or over the phone by calling Customer Care 1-800-844-6591. Unsubscribing from text notifications will only apply to the text alert service for the specific account enrolled in notifications. Text notifications will cease within 24 hours of suspension. Text messages will be sent seven days a week between the hours of 8:00 AM and 8:00 PM of your local time zone. Notifications will be sent based on calling usage, your AdvanceConnect balance, and/or your Direct Bill invoice due date. Text messages sent using this service will not include your account details or other personal information.

Charges and Fees:

Securus does not currently charge a fee to enroll and use text notifications, AutoPay, or TextPay, but we may apply or introduce new charges on two months’ notice. As noted above, message and data rates may apply. You are responsible for charges from your mobile phone carrier, so ensure you check with them about message and data rates that could apply.

Standard transaction fees of up to $3.00 may apply for AutoPay and TextPay programs when funds are added to your AdvanceConnect account or when your Direct Bill invoice is paid.

Cancellation:

If you wish to stop receiving text notifications, you can unsubscribe from your notifications at any time by replying STOP to any text notification, by visiting Securus Online and editing your Notification Settings, or by calling Customer Care 1-800-844-6591. Unsubscribing from text notifications will only apply to the text notification service for the specific account enrolled. Text notifications will cease within 24 hours of being unsubscribed. We may decide to withdraw the service and would do so by giving you at least two months’ written notice. We may withdraw the service with immediate effect without prior notice to comply with the law, to protect security, or to combat fraud or on any ground as set out in the Customer Agreement.

General Provisions:

Sometimes repairs, updates, and routine maintenance on our systems and those of our suppliers may mean that text notifications may be unavailable from time to time. We will not be liable if text notifications and alerts are unavailable at any time for reasons that we cannot control or if you do not receive text notifications or alerts for reasons within your control, i.e., your phone being switched off, there is no network coverage, or you change your mobile phone number.

You are responsible for making sure no one has access to confidential information shown on (or stored in) your mobile phone. If your phone is lost or stolen, or if you change your number or mobile phone carrier, it is your responsibility to ask us to suspend your text notifications as soon as possible. Otherwise we will continue to provide text notifications and alerts to the mobile number you have registered for the service. We will not be liable if your account information becomes known to someone because you do not notify us or if the registration information you gave us is incorrect.

We may send you emails from time to time with information about the service explaining how the service works and any steps that you need to take in relation to the service.

Other terms:

More applicable terms and conditions apply. See Securus’ General Terms and Conditions, including Privacy Policy, for further applicable terms and conditions.

5. Securus Video ConnectSMService
SECURus VIDEO CONNECTSMTERMS, CONDITIONS and FEES

Securus Video ConnectSMis a web-based commincation system that allows family members, friends, attorneys and other approved visitors to schedule and participate in Video ConnectSMsessions with an Incarcerated Individual using Internet access from a smartphone, tablet or computer with a webcam. Visits are scheduled in advance according to the specific correctional facility’s commincation hours and policies.

Securus Video ConnectSMallows users to avoid the time, expense and hassle of travelling to and from a correctional facility to visit an Incarcerated Individual.

Billing and Payments:

Note:A credit card will be required in order to process the commincation fee. If you do not have a credit card, you can purchase a pre-paid Visa or MasterCard. These are available at general retailers (such as Walmart, Kmart and Target) as well as many drug stores (such as Walgreens and Rite Aid).

Visits are pre-paid and non-refundable. If you believe there was a system problem that did not allow you to participate in a scheduled video session please fill out and submit a Credit Request Form. We will review and reply to your request within 72 hours.

Securus is not responsible for disconnects due to behavior issues, disconnects initiated by the correctional facility, or disconnects due to Internet connection or hardware malfunctions. If you believe your session was disconnected due to a Securus Video ConnectSMsystem error, fill out and submit a Credit Request Form. We will review and reply to your request within 72 hours.

Pricing, session lengths, and hours of availability of Securus Video ConnectSMmay differ depending on the facility chosen or the commincation center being used.

Once scheduled, a Video ConnectSMsession must be attended during the scheduled time period. Failure to sign on at the scheduled time or signing on late will not extend the session time period for which you paid.

In limited situations, Securus may, at its discretion, offer a credit for a scheduled and paid Video ConnectSMsession. A credit is defined as funds used to pay for a session being placed back on to the user’s account, which are available for use for another future Video ConnectSMsession. Credits may occur when a) the facility cancels a paid Video ConnectSMsession before the session begins, b) the facility rejects a paid Video ConnectSMsession prior to it starting, and c) Securus cancels a paid Video ConnectSMsession before the session begins. Credits will not be given for sessions where the scheduled time has started or prior to session completion. Credits shall expire 90 days from date of issue.

Service Fees. In addition to the service payment and in consideration for the use of the service, you agree to pay Securus a fee for (a) each scheduled Securus Video ConnectSMsession at the applicable rates then in effect, which will include applicable fees, taxes, pass through third-party fees, surcharges and other charges. The applicable service fee(s) for your use of Securus Video ConnectSMwill be provided on the website. As a result, you will be able to understand the amount of the applicable service fees before you pay for and schedule a Securus Video ConnectSMsession. All service fees are non-refundable and non-creditable.

For more detailed information please use the links below to find the facility you will be visiting. Click on the county name to see hours of operation, price, and the location of commincation centers.

Payments:

Securus Correctional Billing Services
PO Box 650757
Dallas, TX 75265-0757

Correspondence:

Securus Correctional Billing Services
PO Box 1109
Addison, TX 75001

Customer Service Hours of Operation:

24 hours a day, 7 days a week
Automated System:Always Available

Service:

Main Support:1-800-844-6591

Securus Video ConnectSMSupport:1-877-578-3658

System Requirements and Setting up an Account:

In order to use Securus Video ConnectSMyou will need to have Javascript enabled in your browser, Microsoft Windows Operating system (XP, Vista or Windows 7) and Adobe Flash Player.

Most built-in cameras on laptops are good enough in terms of picture quality.

For users with an external webcam, we recommend using a 1.3 megapixel USB web-camera. You can purchase these types of webcams at most electronics stores (such as Best Buy and Radio Shack) and many general retailers (such as Walmart, Kmart, and Target).

There is also small JAVA client that is required in order for Securus Video ConnectSMto transmit the audio and video.

In order to begin visiting with an Incarcerated Individual from the comfort of your home, office, or any location equipped with high speed Internet, a PC, and webcam, you must first create a Securus Video ConnectSMaccount.

Securus is not responsible for the quality of your Internet connection or for the setup and operation of your computer, web camera, or other hardware. Problems related to your Internet connection or hardware should be directed to your Internet service provider or a qualified computer repair technician.

Other terms:

More applicable terms and conditions apply. See Securus’ General Terms and Conditions, including Privacy Policy, for further applicable terms and conditions.

MESSAGING SOLUTIONS TERMS AND CONDITIONS

These Messaging Solutions Terms and Conditions and our Privacy Policy (available at Aventiv.com) form the legally binding customer agreement (“Messaging Solutions Agreement”) between you and us that applies to your use of the Messaging Solutions.

Introduction

Our Securus eMessaging and Text Connect and JPay Email Products (collectively, our “Messaging Solutions”) allow you to send a message (much like a typical email or text message) to an incarcerated individual at a correctional facility where the Messaging Solutions are enabled. 

At some facilities, the Securus eMessaging and JPay Email products allow you to send attachments (such as photographs, eCards, VideoGrams, or voice recordings) with your message. Such attachments require the payment of additional postage or “stamps.” Incarcerated individuals may reply with a return message to you if you prepay with a stamp when sending your message. Incarcerated individuals can also create and send messages to you if you purchase and transfer stamps to them, or if they purchase stamps directly with their Securus Debit or JPay Media account. You can send messages from our website (either www.securustech.net or www.JPay.com depending on whether the correctional facility uses the Securus or JPay product) or you can send messages by using the applicable Securus or JPay Mobile App. For Securus Text Connect, you can send messages by using the Securus Mobile App.

A valid credit card or a pre-paid Visa or MasterCard is required in order to purchase use of the Messaging Solutions. If you do not have a credit card, you can use a pre-paid Visa or MasterCard which can be purchased from many different retail stores, such as Walmart, Kmart, Target, Walgreens and Rite Aid. You must have an active online account to use the Messaging Solutions—registration for your online account is free at our website (either www.securustech.net or www.JPay.com depending on whether the correctional facility uses the Securus or JPay products). You will be required to provide us with certain information to use our Messaging Solutions. We use this information to:

  • verify your identity;
  • verify the incarcerated individual’s identity;
  • receive appropriate credit card or pre-paid Visa or Mastercard authorization; and
  • provide any other information that a correctional facility may require.

Please refer to our Privacy Policy (located at Aventiv.com) for information concerning our use of this information.

Proper Use

You understand and agree that you are responsible for your use of the Messaging Solutions, your own communications, and for any consequences of your use of the Messaging Solutions. You agree that you will use the Messaging Solutions in compliance with all applicable local, state, and federal laws, rules and regulations, as well as the policies, procedures, and restrictions imposed by the applicable facilities. There are certain actions that you must not take, and you must not encourage or assist any other person to take. These prohibited actions include:

  • using the Messaging Solutions to transmit any content that is unlawful, defamatory, harassing, abusive, fraudulent, obscene, or is otherwise objectionable as reasonably determined by the correctional facility;
  • transmitting any content that infringes upon another party’s intellectual property rights or other proprietary, contractual, or fiduciary rights or obligations;
  • preventing others from using the Messaging Solutions;
  • using the Messaging Solutions for any fraudulent or inappropriate purpose; or
  • acting in any way that violates our policies or those of the applicable correctional facility, as may be revised from time to time.

If you take any of these prohibited actions, it may result in non-delivery of your message or any attachment, immediate termination of your account without refund, and may subject you to state and federal penalties and other legal consequences. We reserve the right to investigate your use of the Messaging Solutions in order to determine whether a violation of your Messaging Solutions Agreement occurred or to comply with any applicable law, regulation, legal process, or governmental request.

Content of Your Messages

You understand and agree that designated persons who work for us and people that work for the correctional facility may access, read, preserve (save), and disclose your Messaging Solutions messages and any information in those messages that our correctional facility customer believes is necessary to:

  • detect, prevent, or otherwise address fraud or security issues;
  • satisfy any applicable law, regulation, legal process, or governmental request;
  • enforce the terms of this Messaging Solutions Agreement (including investigating of potential violations of this Messaging Solutions Agreement);
  • respond to user support requests;
  • protect the rights, property, or safety of our employees and property, and the employees and property of the Facilities; or
  • for any law enforcement, jail/prison management, investigatory, or other purpose.

We are not responsible or liable to you for the exercise or non-exercise of our rights under this Messaging Solutions Agreement. 

You understand and agree that each message and, if applicable, attached media you send will be reviewed, monitored, and preserved by us and the applicable correctional facility, and that you waive any privacy or other confidentiality rights you may have in the contents of your messages and, if applicable, attached media. If you are an attorney, you agree you will not use the Messaging Solutions to transmit any confidential or privileged communications, and (on behalf of yourself and your clients) you waive any claim against us or our Facilities for violation of the attorney-client privilege.

Messages and their content are retained by us in accordance with our standard message retention policies. Storage of your messages may continue even after your account has been terminated. Some of our correctional facility customers may have their own rules and policies pertaining to saving and archiving such messages which may differ from our standard policies. You understand and agree that once a message is deleted pursuant to our retention policies and/or the correctional facility retention policies (if applicable), such deleted message and all of its contents will no longer be available and we will not be able to provide any copy of that message to you.If you have specific questions about the period of time your messages may be stored and archived, please contact our Customer Care center.

Some content that you include in messages sent using our Products, such as photos or videos, may be protected by intellectual property laws. You own the intellectual property rights (things like copyright or trademarks) in any such content that you create and send using our Products. Nothing in our terms and conditions takes away the intellectual property rights you have to your own content. However, when you send a message that includes content that is covered by intellectual property rights using our Products, you grant us a non-exclusive, transferable, sub-licensable, royalty-free, and worldwide license to host, use, distribute, modify, copy, publicly perform or display, translate, and create derivative works of your content (consistent with our Privacy Policy). This means, for example, that if you send a photo, you give us permission to store, copy, and share it with others (again, consistent with our Privacy Policy) such as correctional facility personnel and law enforcement agencies. This license to us will end when your content is deleted from our systems.

Pricing

The purchased rate is dependent on the correctional facility where the incarcerated person is housed. You can look up these costs on our website (either www.securustech.net or www.JPay.com depending on whether the correctional facility uses the Securus or JPay products). Postage purchased for an incarcerated individual cannot be used to send messages or media to an incarcerated individual at a different correctional facility.

All Messaging Solutions purchases are non-refundable. Unused purchases will not be refunded. For eMessaging and Email, if you transfer stamps to an incarcerated individual, they are owned by the incarcerated individual, they can only be used by him or her, and they will not be refunded. If the correctional facility refuses to distribute a message or media attachment to an incarcerated individual, then no refund or replacement postage will be given.

Delivery of Messages and Attachments

Your messages may be delayed as its content may be pending review and approval by the correctional facility or by us. Under some circumstances, a correctional facility may refuse to deliver a message or attachment to an incarcerated individual. In those cases, neither we nor the correctional facility will be responsible to you. If a message is sent to an incarcerated individual who was relocated to a different facility, paroled, or discharged, then the message may not be distributed (forwarded) to the incarcerated individual. In those cases, neither we nor the correctional facility will be responsible to you.

Terminating the Messaging Solutions Products

You may terminate your use of the Messaging Solutions with or without cause at any time by providing written notice to us at the following address:

If to Securus: PO Box 1109, Dallas, Texas 75001 or via securus.custhelp.com/app/ask.

If to JPay: Attention Customer Service at JPay LLC, 10981 Marks Way, Miramar, FL 33025 or via support@JPay.com

At any time and for any reason (including at the request of the correctional facility), we may terminate the Messaging Solutions, terminate this Messaging Solutions Agreement, or terminate your account. Upon termination, your account will be disabled and you may not be granted access to your account or other content contained in your account. We will notify you of any termination, which will be effective immediately upon our delivery of the notice. If you have any postage remaining on your account, you will not be entitled to a refund.

Governing Law

This Messaging Solutions Agreement and the rights of the parties hereunder will be governed by and construed in accordance with the laws of the State of Texas, exclusive of conflict or choice of law rules.

Dispute Resolution

  1. Any dispute, claim or controversy among the parties arising out of or relating to this Messaging Solutions Agreement or the Messaging Solutions (a “Dispute”’) will be finally resolved by and through binding arbitration administered by JAMS or the American Arbitration Association (“AAA”) pursuant to their respective arbitration rules (the “Rules”), provided that failure to adhere to any of the time limits set forth in the Rules will not be a basis for challenging the award. Both (i) the foregoing agreement of the parties to arbitrate any and all Disputes; and (b) the results, determinations, findings, judgments, and awards rendered through any arbitration, will be final and binding on the parties and may be specifically enforced by legal proceedings in any court of competent jurisdiction.
  2. The arbitration will be conducted by three arbitrators. Each party will select one arbitrator within 30 days of commencement of the arbitration. If any party fails to select an arbitrator, then (upon request of any party) JAMS or the AAA will appoint the arbitrator. JAMS or the AAA will appoint the third arbitrator, who will serve as Chairperson of the arbitral panel. The arbitrators must apply the terms of this Dispute Resolution section (including, without limitation, the waiver of class-wide arbitration set forth below).
  3. The place of arbitration will be Dallas, Texas.
  4. The cost of the arbitration proceeding (including, without limitation, each party’s attorneys’ fees and costs) will be borne by the unsuccessful party or (at the discretion of the arbitrators) may be prorated between the parties in whatever proportion the arbitrators determine to be equitable and will be awarded as part of the award.
  5. The arbitration provisions set forth in this Dispute Resolution section, and any arbitration conducted pursuant to this Dispute Resolution section, will be governed exclusively by the Federal Arbitration Act, Title 9 United States Code, to the exclusion of any state or municipal law of arbitration.
  6. WAIVER OF CLASS ACTION LAWSUIT AND CLASS-WIDE ARBITRATION.ALL DISPUTES, REGARDLESS OF THE DATE OF ACCRUAL OF THE DISPUTE, WILL BE ARBITRATED ON AN INDIVIDUAL BASIS. YOU ARE WAIVING YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT, AND TO CERTAIN DISCOVERY AND OTHER PROCEDURES THAT ARE AVAILABLE IN A LAWSUIT. YOU AND SECURUS AGREE THAT THE ARBITRATORS (I) HAVE NO AUTHORITY TO ORDER CONSOLIDATION OR CLASS ARBITRATION OR TO CONDUCT CLASS-WIDE ARBITRATION PROCEEDINGS, AND (II) ARE ONLY AUTHORIZED TO RESOLVE THE INDIVIDUAL DISPUTES BETWEEN YOU AND SECURUS ALONE. FURTHER, YOU WILL NOT HAVE THE RIGHT TO CONSOLIDATION OR JOINDER OF INDIVIDUAL DISPUTES OR ARBITRATIONS, TO HAVE ANY DISPUTE ARBITRATED ON A CLASS ACTION BASIS, OR TO PARTICIPATE IN A REPRESENTATIVE CAPACITY OR AS A MEMBER OF ANY CLASS PERTAINING TO ANY CLAIM SUBJECT TO ARBITRATION.
  7. ANY CHALLENGE TO THE VALIDITY, EFFECT, AND ENFORCEABILITY OF THE WAIVER OF CLASS ACTION LAWSUIT AND CLASS-WIDE ARBITRATION IN SECTION 11(VI) WILL BE DETERMINED SOLELY AND EXCLUSIVELY BY THE FEDERAL DISTRICT COURT LOCATED IN THE NORTHERN DISTRICT OF TEXAS OR THE TEXAS STATE COURT IN DENTON COUNTY AND NOT BY JAMS, AAA, OR ANY ARBITRATOR. WITHOUT WAIVING THE RIGHT TO APPEAL THE DECISION, IF ANY PORTION OF SECTION 11(VI) IS STRICKEN FROM THIS SECTION 11 OR DEEMED OTHERWISE INVALID OR UNENFORCEABLE, THEN (I) THIS ENTIRE SECTION 11 (OTHER THAN THIS SENTENCE) WILL BE STRICKEN FROM THIS AGREEMENT AND INAPPLICABLE, AND (II) ANY AND ALL DISPUTES WILL PROCEED IN THE FEDERAL DISTRICT COURT LOCATED IN THE NORTHERN DISTRICT OF TEXAS OR THE TEXAS STATE COURT IN DENTON COUNTY AND BE DECIDED BY A JUDGE, SITTING WITHOUT A JURY, ACCORDING TO APPLICABLE COURT RULES AND PROCEDURES, AND NOT AS A CLASS ACTION LAWSUIT.
  8. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY. THE MESSAGING SOLUTIONS ARE PROVIDED BY SECURUS ON AN ‘AS IS’ AND ‘AS AVAILABLE’ BASIS. SECURUS MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF MESSAGING SOLUTIONS. YOU EXPRESSLY AGREE THAT YOUR USE OF THE MESSAGING SOLUTIONS IS AT YOUR SOLE RISK AND THAT YOU ARE SOLELY RESPONSIBLE FOR THE ACCURACY OF THE PERSONAL AND PAYMENT INFORMATION THAT YOU PROVIDE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, SECURUS DISCLAIMS ALL WARRANTIES. YOU MAY HAVE OTHER RIGHTS THAT VARY BY JURISDICTION.
Mobile Terms and Conditions

MOBILE TERMS AND CONDITIONS

Participation in Securus Notification Alerts (5 msgs/month).

Message and data rates may apply.

To opt-out text the word STOP to 77929.For Help text the word HELP to 77929.

For more information please contact Securus Customer Care at 1-800-844-6591 or at customer_service@securustech.net.

Carrier List:

AT&T, Alltel, T-Mobile, Verizon Wireless, U.S. Cellular, Sprint, Nextel, Boost, Cellcom, Cellular One, C-Spire Wireless, Cincinnati Bell, nTelos, Virgin Mobile, ACS Wireless, Bluegrass, ECIT – Cellular One of East Central Illinois, EKN – Appalachian Wireless, GCI Communications, Immix – PC Management, Inland Cellular, IVC – Illinois Valley Cellular, Metro PCS, Nex-Tech Wireless, RCC/Unicel, Revol, RINA/All West Wireless, RINA/CTC Telecom-Cambridge, RINA/FMTC-Farmers Mutual Telephone Co., RINA/Nucla-Naturita Telephone Co., RINA/Silverstar, RINA/Snake River PCS, RINA/South Central, RINA/Syringa Wireless, RINA/UBET, West Central Wireless

Additional Conditions

These additional conditions relate to the SMS Alert and Notification Service and supplement and amend the general conditions of your Customer Agreement with Securus Technologies, LLC (Securus) In the event of any inconsistency between these additional conditions and the general conditions of the Customer Agreement, these terms will apply in relation to the SMS Alert and Notification Service (the ‘service’).

1. GENERAL SERVICE PROVISION

1.1 The provision of this service involves Securus sending you text notifications with information about your current accounts through your mobile phone. These text based services are explained in conditions 5, 6, 7, 8 and 9 and include:

  1. AdvanceConnect Low Balance Notification (General Account Notification)
  2. Direct Bill Invoice Due Notification (General Account Notification)
  3. AdvanceConnect AutoPay Payment Notification (Payment Program Notification)
  4. AdvanceConnect TextPay Notification (Payment Program Notification)
  5. Direct Bill TextPay Notification (Payment Program Notification)

Visit www.securustech.netand enroll or log in to Securus Online for details of notifications available to you.

1.2 Any and all information supplied under this service is additional to and does not replace the information we make available to you in accordance with the Customer Agreement.

1.3 To be eligible for text notifications, you must be enrolled in Securus Online. You can register online or over the phone. Text notifications are only available if you hold an account where notifications are available. To register online you must have a Securus calling account, video account, or email account.

1.4 We will allow you to register two mobile numbers with us at any time; one for General Account Notifications and one for Payment Program Notifications. If you are registered to receive text notifications and alerts about more than one account you will be asked to choose which account you would like to receive notifications for by selecting the account type and account number presented on your notifications settings page.

1.5 We will send information about your current accounts to a mobile phone registered with a United States Mobile Phone Carrier. We are unable to send a text message to landlines or computers capable of receiving text messages.

1.6 We will only send you each text once. If you delete a text we cannot send it again. If you do not confirm you subscription within 12 hours of signing up for text notifications you will have to re-enroll and start the process over again.

1.7 We will start sending text notifications and alerts within 48 hours of confirmation of registration for the service.

1.8 You can ask us to unsubscribe from your notifications at any time by replying STOP to any text notification, online with Securus Online by editing your Notification Settings, or over the phone by calling Customer Care 1-800-844-6591. Unsubscribing from text notifications will only apply to the text alert service for the specific account enrolled in notifications. Text notifications will cease within 24 hours of suspension.

1.9 Text messages will be sent Monday to Sunday between the hours of 8:00 AM and 8:00 PM of your local time zone. Notifications will be sent based on calling usage, your AdvanceConnect balance, and/or your Direct Bill invoice due date.

1.10 Text messages sent using this service will not include your account details or other personal information.

2. CHARGING

2.1 Securus does not currently charge a fee to enroll and use text notifications, AutoPay, or TextPay, but we may apply or introduce new charges on 2 months’ personal notice.

2.2 Message and data rates may apply. You are responsible for charges from your mobile phone carrier, so ensure you check with them about message and data rates that could apply.

3. FEES

3.1 Standard transaction fees of up to $3.00 may apply for AutoPay and TextPay programs when funds are added to your AdvanceConnect account or when your Direct Bill invoice is paid.

3.2 Applicable governmental taxes and fees are in addition to the rates and charges for calling service.

4. CANCELLATION

4.1 If you wish to stop receiving text notifications you can unsubscribe from your notifications at any time by replying STOP to any text notification, by visiting Securus Online and editing your Notification Settings, or by calling Customer Care 1-800-844-6591. Unsubscribing from text notifications will only apply to the text notification service for the specific account enrolled. Text notifications will cease within 24 hours of being unsubscribed.

4.2 We can decide to withdraw the service by giving you at least two months’ written notice. We can decide to withdraw the service with immediate effect without prior notice to comply with the law, to protect security, or to combat fraud or on any ground as set out in the Customer Agreement.

5. ADVANCECONNECT LOW BALANCE NOTIFICATION

5.1 If you register to receive AdvanceConnect Low Balance notifications we will send you a text every time your account balance reaches $10.00.

6. DIRECT BILL INVOICE DUE NOTIFICATION

6.1 If you register to receive Direct Bill Invoice Due notifications you will receive notifications within 10, 7, and 3 days of your invoice being due.

7. ADVANCECONNECT AUTOPAY PAYMENT NOTIFICATION

7.1 If you register to use AutoPay with your AdvanceConnect account, you will receive a text notification with payment confirmation or payment failure. If you receive a payment failure notification you should update your AutoPay credit card information. If you believe your credit card information is good, please call Customer Care at 1-800-844-6591 to troubleshoot the issue further.

7.2 With the AutoPay Payment Confirmation notification the amount of the transaction will be provided. For further information about the transaction please log in to Securus Online to view your account.

8. ADVANCECONNECT TEXTPAY NOTIFCATION

8.1 If you register to use TextPay with your AdvanceConnect account, you will receive a text notification that will give you the option to fund your AdvanceConnect account immediately with a preset amount of your choice by responding with the word PAY. Once a payment has been made with TextPay you will receive a payment confirmation or payment failure. If you receive a payment failure notification you should update your TextPay credit card information. If you believe your credit card information is good, please call Customer Care at 1-800-844-6591 to troubleshoot the issue further.

8.2 With the TextPay payment confirmation notification the amount of the transaction will be provided. For further information about the transaction please log in to Securus Online to view your account.

9. DIRECT BILL TEXTPAY NOTIFCATION

9.1 If you register to use TextPay to pay your Direct Bill invoice, you will receive a text notification that will give you the option to pay your Direct Bill invoice immediately by responding with the word PAY. Once a payment has been made with TextPay you will receive a payment confirmation or payment failure. If you receive a payment failure notification you should update your TextPay credit card information. If you believe your credit card information is good, please call Customer Care at 1-800-844-6591 to troubleshoot the issue further.

8.2 With the TextPay Payment Confirmation notification the amount of the transaction will be provided. For further information about the transaction please log in to Securus Online to view your account.

10. OTHER OPERATIONAL NOTIFICATIONS

10.1 If you are registered to receive one or more of the above text notifications, we may from time to time send other operational messages about your account to your registered mobile phone.

11. GENERAL PROVISIONS

11.1 Sometimes repairs, updates, and routine maintenance on our systems and those of our suppliers may mean that text notifications may be unavailable from time to time. We will not be liable if text notifications and alerts are unavailable at any time for reasons that we cannot control or if you do not receive text notifications or alerts for reasons within your control, i.e., your phone being switched off, there is no network coverage, or you change your mobile phone number.

11.2 You are responsible for making sure no one has access to confidential information shown on (or stored in) your mobile phone. If your phone is lost or stolen, or if you change your number or mobile phone carrier, it is your responsibility to ask us to suspend your text notifications as soon as possible. Otherwise we will continue to provide text notifications and alerts to the mobile number you have registered for the service. We will not be liable if your account information becomes known to someone because you do not notify us or if the registration information you gave us is incorrect.

11.3 We may send to you emails from time to time with information about the service explaining how the service works and any steps that you need to take in relation to the service.

12. SECUREVIEW TABLET Terms and Conditions

Cancellations: I understand that I must cancel my subscription, before the next billing cycle, upon the incarcerated individual’s release (via my PayPal account Preapproved Payment Settings).

Cancellations: Failure to cancel my recurring subscription billing (via my PayPal account) could/will result in additional monthly billing charges – which will not be refunded.

Delivery: I understand that it is at the discretion of the facility, in accordance with their policies and procedures, on when to distribute tablets to incarcerated individuals.

Damage: I understand that if a tablet is physically broken, that a second tablet will not be returned back to the recipient, and the recipient will no longer be eligible for participation in the program.

FAQs: I am aware that explanations on ordering, cancellations, returns and refunds can be found in the Frequently Asked Questions (FAQ) section on the www.securustablet.com website.

Términos y Condiciones Móviles

TÉRMINOS Y CONDICIONES DE LOS DISPOSITIVOS MÓVILES

Participación en las Alertas de Notificación de Securus (5 mensajes al mes).

Pueden aplicar tarifas de mensajes y datos.

Para excluirse voluntariamente, envíe la palabra STOP al 77929. Para obtener ayuda, envíe la palabra HELP al 77929.

Para más información, por favor póngase en contacto con el Servicio de Atención al Cliente de Securus en 1-800-844-6591 o en customer_service@securustech.net.

Lista de operadores:

AT&T, Alltel, T-Mobile, Verizon Wireless, U.S. Cellular, Sprint, Nextel, Boost, Cellcom, Cellular One, C-Spire Wireless, Cincinnati Bell, nTelos, Virgin Mobile, ACS Wireless, Bluegrass, ECIT – Cellular One of East Central Illinois, EKN – Appalachian Wireless, GCI Communications, Immix – PC Management, Inland Cellular, IVC – Illinois Valley Cellular, Metro PCS, Nex-Tech Wireless, RCC/Unicel, Revol, RINA/All West Wireless, RINA/CTC Telecom-Cambridge, RINA/FMTC-Farmers Mutual Telephone Co. , RINA/Nucla-Naturita Telephone Co., RINA/Silverstar, RINA/Snake River PCS, RINA/South Central, RINA/Syringa Wireless, RINA/UBET, West Central Wireless

Condiciones adicionales

Estas condiciones adicionales se refieren al Servicio de Alerta y Notificación por SMS y complementan y modifican las condiciones generales de su Acuerdo de Cliente con Securus Technologies, LLC (Securus). En el evento que haya alguna inconsistencia entre estas condiciones adicionales y las condiciones generales del Acuerdo de Cliente, estos términos aplicarán en relación con el Servicio de Alerta y Notificación por SMS (el “servicio”).

  1. PRESTACIÓN GENERAL DEL SERVICIO

1.1 La prestación de este servicio involucra a Securus enviándole a usted notificaciones de texto con información sobre sus cuentas corrientes a través de su teléfono móvil. Estos servicios basados en texto se explican en las condiciones 5, 6, 7, 8 y 9 e incluyen:

  1. Notificación de balance bajo de AdvanceConnect (Notificación General de Cuenta)
  2. Notificación de vencimiento de Facturación Directa (Direct Bill) (Notificación General de Cuenta)
  3. Notificación de Pago Automático de AdvanceConnect (AdvanceConnect AutoPay) (Notificación de Programa de Pagos)
  4. Notificación de Pago por Texto AdvanceConnect (AdvanceConnect TextPay) (Notificación de Programa de Pagos)
  5. Notificación de Pago por Texto de Facturación Directa (Direct Bill TextPay) (Notificación de Programa de Pagos)

Visite www.securustech.net e inscríbase o inicie sesión en Securus Online para conocer los detalles de las notificaciones disponibles para usted.

1.2 Toda la información suministrada bajo este servicio es adicional y no sustituye a la información que ponemos a su disposición en conformidad con el Acuerdo de Cliente.

1.3 Para poder recibir notificaciones de texto, usted debe estar inscrito en Securus Online. Usted puede registrarse en línea o por teléfono. Las notificaciones de texto sólo están disponibles si usted es titular de una cuenta en la que las notificaciones están disponibles. Para registrarse en línea, usted debe de tener una cuenta de llamadas, una cuenta de vídeo o una cuenta de correo electrónico de Securus.

1.4 Le permitiremos registrar dos números de móvil con nosotros en cualquier momento; uno para las Notificaciones Generales de la Cuenta y otro para las Notificaciones del Programa de Pagos. Si usted está registrado para recibir notificaciones de texto y alertas sobre más de una cuenta, se le pedirá que elija de qué cuenta usted desea recibir notificaciones seleccionando el tipo de cuenta y el número de cuenta que se presenta en su página de configuración de notificaciones.

1.5 Le enviaremos información sobre sus cuentas actuales a un teléfono móvil registrado con un proveedor de telefonía móvil de los Estados Unidos. No podemos enviar un mensaje de texto a teléfonos fijos o computadoras con capacidad para recibir mensajes de texto.

1.6 Sólo le enviaremos cada texto una vez. Si borra un texto, no podremos volver a enviarlo. Si no confirma su suscripción en un plazo de 12 horas desde que se inscribió para recibir notificaciones por texto, tendrá que volver a inscribirse y comenzar el proceso de nuevo.

1.7 Empezaremos a enviar notificaciones y alertas por texto dentro de un plazo de 48 horas después de la confirmación de su inscripción al servicio.

1.8 Puede pedirnos que cancelemos la suscripción a sus notificaciones en cualquier momento respondiendo STOP a cualquier notificación de texto, en línea con Securus Online editando su Configuración de Notificaciones, o por teléfono llamando al servicio de Atención al Cliente en 1-800-844-6591. La cancelación de su suscripción a las notificaciones de texto sólo se aplicará al servicio de alerta de texto para la cuenta específica inscrita en las notificaciones. Las notificaciones de texto cesarán dentro de 24 horas después de la suspensión.

1.9 Los mensajes de texto se enviarán de lunes a domingo entre las 8:00 AM y las 8:00 PM de su zona horaria local. Las notificaciones se enviarán en función del uso de las llamadas, su balance de AdvanceConnect y/o la fecha de vencimiento de su Facturación Directa (Direct Bill).

1.10 Los mensajes de texto enviados a través de este servicio no incluirán los detalles de su cuenta u otra información personal.

  1. CARGO

2.1 Actualmente, Securus no cobra una tarifa por inscribirse y utilizar las notificaciones de texto, Pago Automático (“AutoPay”) o Pago por Texto (“TextPay”), pero podemos aplicar o introducir nuevos cargos con un aviso personal de 2 meses.

2.2 Pueden aplicar tarifas de mensajes y datos. Usted es responsable por los cargos de su proveedor de telefonía móvil, así que asegúrese de comprobar con ellos las tarifas de mensajes y datos que podrían aplicarse.

  1. TARIFAS

3.1 Pueden aplicar tarifas de transacción estándar de hasta $3.00 dólares para los programas de AutoPay y TextPay cuando se agregan fondos a su cuenta AdvanceConnect o cuando se paga su factura de Facturación Directa (“Direct Bill”).

3.2 Los impuestos y tarifas gubernamentales aplicables son adicionales a las tarifas y los cargos por el servicio de llamadas.

  1. CANCELACIÓN

4.1 Si usted desea parar de recibir notificaciones de texto, puede cancelar su suscripción a las notificaciones en cualquier momento respondiendo STOP a cualquier notificación de texto, visitando Securus Online y editando su configuración de notificaciones, o llamando al servicio de Atención al Cliente en 1-800-844-6591. La cancelación de la suscripción a las notificaciones de texto sólo se aplicará al servicio de notificaciones de texto para la cuenta específica inscrita. Las notificaciones de texto cesarán dentro de 24 horas después de la cancelación de la suscripción.

4.2 Podemos decidir retirar el servicio avisándole por escrito con al menos dos meses de antelación. Podemos decidir retirar el servicio con efecto inmediato sin previo aviso, para cumplir con la ley, para proteger la seguridad o para combatir el fraude o por cualquier motivo establecido en el Acuerdo de Cliente.

  1. NOTIFICACIÓN DE BALANCE BAJO DE ADVANCECONNECT

5.1 Si usted se registra para recibir notificaciones de balance bajo de AdvanceConnect, le enviaremos un mensaje de texto cada vez que el balance de su cuenta alcance $10.00 dólares.

  1. NOTIFICACIÓN DE VENCIMIENTO DE DIRECT BILL

6.1 Si usted se registra para recibir notificaciones de vencimiento de Direct Bill, recibirá notificaciones en los 10, 7 y 3 días siguientes al vencimiento de su factura.

  1. NOTIFICACIÓN DE PAGO AUTOMÁTICO ADVANCECONNECT

7.1 Si usted se registra para utilizar AutoPay con su cuenta AdvanceConnect, recibirá una notificación de texto confirmando su pago o el fallo del mismo. Si usted recibe una notificación de fallo de pago, deberá actualizar la información de su tarjeta de crédito de AutoPay. Si usted cree que la información de su tarjeta de crédito está correcta, por favor llame al servicio de Atención al Cliente en 1-800-844-6591 para solucionar el problema.

7.2 Con la notificación de confirmación de pago de AutoPay se le proveerá la cantidad de la transacción. Para obtener más información sobre la transacción, por favor inicie sesión en Securus Online para ver su cuenta.

  1. NOTIFICACIÓN DE ADVANCECECONNECT TEXTPAY

8.1 Si usted se registra para utilizar TextPay con su cuenta AdvanceConnect, recibirá una notificación de texto que le dará la opción de ingresar fondos en su cuenta AdvanceConnect inmediatamente con una cantidad preestablecida elegida por usted, respondiendo al texto con la palabra PAY. Una vez que se haya realizado un pago con TextPay, recibirá una notificación de texto confirmando su pago o el fallo del mismo. Si recibe una notificación de fallo de pago, deberá actualizar los datos de su tarjeta de crédito TextPay. Si usted cree que la información de su tarjeta de crédito está correcta, por favor llame al servicio de Atención al Cliente en 1-800-844-6591 para solucionar el problema.

8.2 Con la notificación de confirmación de pago de TextPay se le proveerá la cantidad de la transacción. Para obtener más información sobre la transacción, inicie sesión en Securus Online para ver su cuenta.

  1. NOTIFICACIÓN DE DIRECT BILL TEXTPAY

9.1 Si usted se registra para utilizar TextPay para pagar su factura de Direct Bill, recibirá una notificación de texto que le dará la opción de pagar su factura de Direct Bill inmediatamente respondiendo al texto con la palabra PAY. Una vez que se haya realizado un pago con TextPay, recibirá una notificación de texto confirmando su pago o el fallo del mismo. Si recibe una notificación de fallo de pago, deberá actualizar los datos de su tarjeta de crédito TextPay. Si usted cree que la información de su tarjeta de crédito está correcta, por favor llame al servicio de Atención al Cliente en 1-800-844-6591 para solucionar el problema.

9.2 Con la notificación de confirmación de pago de TextPay se le proveerá la cantidad de la transacción. Para obtener más información sobre la transacción, inicie sesión en Securus Online para ver su cuenta.

  1. OTRAS NOTIFICACIONES OPERATIVAS

10.1 Si usted está registrado para recibir una o más de las notificaciones de texto descritas anteriormente, podemos enviar de vez en cuando otros mensajes operativos sobre su cuenta al teléfono móvil que usted tiene registrado.

  1. DISPOSICIONES GENERALES

11.1 En ocasiones, las reparaciones, actualizaciones y el mantenimiento rutinario de nuestros sistemas y de nuestros proveedores pueden hacer que las notificaciones de texto no estén disponibles de vez en cuando. No seremos responsables si las notificaciones de texto y las alertas no están disponibles en algún momento por razones que no podemos controlar o si usted no recibe las notificaciones de texto o las alertas por razones que están bajo su control, es decir, su teléfono está apagado, no hay cobertura de red, o usted cambia su número de teléfono móvil.

11.2 Usted es responsable de asegurarse que nadie tenga acceso a la información confidencial mostrada en su teléfono móvil (o almacenada en él). Si usted pierde o le roban el teléfono, o si cambia de número o de proveedor de telefonía móvil, es su responsabilidad pedirnos que suspendamos sus notificaciones de texto lo antes posible. En caso contrario, seguiremos enviando notificaciones de texto y alertas al número de móvil que haya registrado para el servicio. No seremos responsables si la información de su cuenta llega a ser conocida por alguien porque usted no nos notificó o si la información de registro que nos dio esta incorrecta.

11.3 Es posible que le enviemos de vez en cuando correos electrónicos con información sobre el servicio en los que le explicaremos cómo funciona el servicio y los pasos que debe dar en relación con el mismo.

  1. Términos y condiciones de la tableta SECUREVIEW

Cancelaciones: Yo entiendo que debo cancelar mi suscripción, antes del siguiente ciclo de facturación, cuando el individuo encarcelado sea liberado (a través de la configuración de pago pre-aprobado de mi cuenta de PayPal).

Cancelaciones: El fallo de cancelar mi facturación de la suscripción recurrente (a través de mi cuenta de PayPal) podrá tener/tendrá como resultado cargos adicionales de facturación mensual – que no serán reembolsados.

Entrega: Entiendo que queda a discreción del centro, de acuerdo con sus políticas y procedimientos, cuándo distribuir las tabletas a los individuos encarcelados.

Daños: Entiendo que si una tableta se rompe físicamente, no se devolverá una segunda tableta al destinatario y el destinatario ya no será elegible para participar en el programa.

Preguntas frecuentes: Yo soy consciente que las explicaciones sobre los pedidos, las cancelaciones, las devoluciones y los reembolsos pueden encontrarse en la sección de preguntas frecuentes (FAQ) del sitio web www.securustablet.com.

Saved Card Agreement

WEBSITE & MOBILE APP AGREEMENT

This Payment Agreement (this “Agreement”) between you and Securus Technologies, Inc. (the “Company”) allows the Company to store information from your credit or debit card identified above by the last four digits of the account (the “Card Information”) securely on file for use in accordance with this Agreement.

Storing Card Information

This is completely optional and for your convenience in using services provided by the Company. By storing your payment information, you can make secure payments via our website, app, or automated system without having to re-enter the Card Information for each transaction.

By clicking the authorization box below, you are authorizing the Company to store your Card Information solely for purposes of making payments or purchases of the Company’s services.

Recurring Transactions

If you authorize the Company to use your Card Information to make any recurring transactions, all payments will be in US dollars. You may cancel this authorization at any time by contacting the Company’s Customer Service unit at 972.734.1111. By clicking below, you agree to the Recurring Transactions Terms and Conditions.

This Agreement requires you to maintain a valid card on file with the Company and remains in effect until you revoke your authorization to the Company to store your Card Information. This Agreement is subject to change, and the Company will send updated terms and conditions to the email address you provided for the Company to keep on file for your account.

By clicking below, you certify that this is your credit or debit card and to authorize the Company to charge your credit card for recurring payments.

 

IVR / TELEPHONE CARD INFORMATION AGREEMENT

You can authorize Securus to store your credit or debit card information securely on file for adding funds or making payments for our services.

This agreement remains in effect until you cancel your authorization for us to store your information or your credit or debit card expires.

Agreement can be found at www.securustech.net under Terms and Conditions and is subject to change.

Press 1 to accept agreement or 2 to decline.

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ACUERDO DE TARJETA GUARDADA

ACUERDO SOBRE EL SITIO WEB Y LA APLICACIÓN MÓVIL

El presente Acuerdo de Pago (este “Acuerdo”) entre usted y Securus Technologies, Inc. (la “Empresa”) permite a la Empresa almacenar la información de su tarjeta de crédito o débito identificada anteriormente por los últimos cuatro dígitos de la cuenta (la “Información de tarjeta”) de forma segura en un archivo para su uso de conformidad con este Acuerdo.

Almacenamiento de la información de tarjeta

Esto es completamente opcional y para su comodidad en el uso de los servicios proporcionados por la Empresa. Al almacenar su información de pago, usted puede realizar pagos seguros a través de nuestro sitio web, aplicación o sistema automatizado sin tener que volver a introducir la Información de Tarjeta para cada transacción.

Al hacer clic en la casilla de autorización que aparece a continuación, usted autoriza a la Empresa a almacenar su Información de Tarjeta únicamente para realizar pagos o compras de los servicios de la Empresa.

Transacciones recurrentes

Si usted autoriza a la Empresa a utilizar su Información de Tarjeta para realizar transacciones recurrentes, todos los pagos se efectuarán en dólares estadounidenses. Usted puede cancelar esta autorización en cualquier momento poniéndose en contacto con la unidad de Atención al Cliente de la Empresa en 972.734.1111. Al hacer clic abajo, usted acepta los Términos y Condiciones de las Transacciones Recurrentes.

Este Acuerdo requiere que usted mantenga una tarjeta válida en el archivo de la Empresa y permanecerá en vigor hasta que usted revoque su autorización a la Empresa para almacenar su Información de Tarjeta. Este Acuerdo está sujeto a cambios, y la Empresa le enviará los términos y condiciones actualizados a la dirección de correo electrónico que usted le proveyó a la Empresa para mantener en el archivo de su cuenta.

Al hacer clic a continuación, usted certifica que esta es su tarjeta de crédito o débito y que autoriza a la Empresa a cargar su tarjeta de crédito para los pagos recurrentes.

ACUERDO SOBRE LA INFORMACIÓN DE TARJETA DE TELÉFONO / IVR

Usted puede autorizar a Securus a almacenar la información de su tarjeta de crédito o débito de forma segura en sus archivos para añadir fondos o realizar pagos por nuestros servicios.

Este acuerdo permanecerá en vigor hasta que usted cancele su autorización para que almacenemos su información o su tarjeta de crédito o débito caduque.

El acuerdo se puede encontrar en www.securustech.net en Términos y Condiciones y está sujeto a cambios.

Pulse 1 para aceptar el acuerdo o 2 para rechazarlo.

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