NEW! Securus Online Assistant Now Available - Click the bubble below.
Create a Securus Online® Account or use your existing account:
  • Sign in with email address and password
  • Change password or 4 digit passcode
  • Enroll in marketing alerts
Add services to your prepaid phone account and add fund to never miss a call:
  • AdvanceConnect
  • Securus Debit
Manage AdvanceConnect® account, including:
  • View account status
  • See AdvanceConnect® account number
  • See available funds
  • View Call details
  • View transaction summary
  • Update credit/debit card information
  • Enroll in AutoPay or TextPay
  • View, edit or delete authorized phone calls
  • Block or unblock calls
  • From one specific facility or all facilities
Video Communication
  • Enroll in video sessions
  • Communitcate with your loved one remotely from almost anywhere in the world where you have Wi-Fi or cellular data service
  • Access and view your upcoming scheduled video communications
  • Sync details of upcoming communications with your calendar
  • Receive notifications for upcoming communications
  • Test Wi-Fi/cellular connection to determine quality of video
Securus is not responsible for the quality of your Internet connection or for the setup and operation of your smartphone, computer, web camera, or other hardware. Problems related to your Internet connection or hardware should be directed to your Internet service provider or a qualified computer repair technician. Visit Securus Terms and Conditions for full details.
eMessaging
  • Sign up, purchase ‘stamps’ and send eMessages and photos
  • Pay for incarcerated individual replies or transfer stamps, so your loved one can connect with you and others
  • In app notification when your loved one has sent you a message
  • Pay for incarcerated individual reply eMessage
  • eCards – choose from dozens of categories and attach these digital greeting cards to your message*
  • Snap n’ Send® – Snap a selfie or choose from your photo gallery to quickly send a photo to your loved one*
  • Share a video clip with VideoGram*
*If allowed by facility – Snap n’ Send and VideoGram are only available on the Securus app using your smartphone or tablet
Apple, the Apple logo, iPhone, and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android, Google Play, and the Google Play logo are trademarks of Google Inc. Securus is not responsible for the quality of your Internet connection or for the setup and operation of your smartphone, computer, web camera, or other hardware. Problems related to your Internet connection or hardware should be directed to your Internet service provider or a qualified computer repair technician. Visit Securus Terms and Conditions for full details.

ONLINE ASSISTANT