A Direct Bill account allows you to receive collect calls from a loved one and have the charges billed directly to you each month from Securus Correctional Billing Services (SCBS). This account is a good option if the loved one is incarcerated for longer than two years or if you are an attorney, bail bondsmen, consulate, social worker or other small business or government agency. With verification or approved credit, you can receive an itemized monthly bill statement from SCBS for your calls. This account offers you the following benefits:

  • Itemized monthly bill statement of call activity
  • You can receive all the calls you need to, up to your credit limit
  • You can add multiple phone numbers to your account to ensure you receive all your calls
  • Calls will connect to cell phones (subject to facility restrictions)
  • You are able to receive inmate calls as long as your bill is paid in full by the due date
  • No minimum payment amount
  • You have 24/7/365 access to your account on our website or by contacting us via phone

NOTE: If you have received notice that a Direct Bill account was automatically opened for you, you will need to set up access to manage your account with Securus Online.

Payment Options

Securus offers a number of convenient payment methods to meet your needs.

  • Credit / Debit Card Online or By Phone

    Payment types accepted Online or By Phone.

  • Western Union

    • Cash
    • Credit/Debit Card
    • Money Order
    • Cashier’s Check

    Payments* can easily be made in person or online using Western Union® Quick Collect®.

    Instructions on Using Quick Collect®.
    • The Receiver of the Quick Collect payment can be found under Select Other Billers and should be Securus.
    • Please follow the online prompts to complete the payment.
    • If you are not a registered user at Western Union® you will be asked to register.
    Instructions on Using Western Union Payment Form

    In the Payment Information section you will be asked for Pay To, Code City and State:

    • Pay To: Securus
    • Code City: Securus
    • State: Texas

    Please include your 6 or 7 digit Account number. If you are unsure of your Account number please sign in or call us at 1-800-844-6591.

    To find a Western Union® Agent location near you click here.
    *If your payment is completed at a Western Union retail location, it may take 5 to 8 business hours to process.