Collect calls are considered "operator assisted calls". A surcharge may apply to this type of service. The surcharge is in addition to the applicable per minute rate of the call.

Securus Technologies' and T-Netix Telecommunication Services' rates are in compliance with applicable state and federal regulations. Calls from a correctional facility will usually have a time limit. The time limit will vary depending on the correctional facility. The inmate may place another call, however, a separate surcharge will apply.

Promotional discounts that are often offered by long distance carriers do not apply to collect call service and there is no use of other carrier long distance calling cards or toll free numbers.

The cost of providing operator assisted calling is substantially higher than the cost of providing long distance. These costs include such things as special equipment, equipment maintenance, billing validation, billing and collections, customer service, and other expenses.

If you would like to know the rates for the calls you are receiving, please click on Rate my Calls link. Please select the facility name and the phone number you will be receiving calls on – this will ensure accurate rating.

Due to security concerns, the correction industry typically contracts with a telephone service provider to handle all calls originating from their facility. The requirements that all calls be positively accepted by the called party, helps ensure that harassing or unwanted calls are not placed to witnesses, lawyers, judges or anyone else. In many cases, this also provides a tool for family members to manage and control calling expenses by utilizing our line restrictions or by taking advantage of our prepaid collect calling program.

The contract to provide service to the facility is usually granted based on competitive bids that are solicited by local, state, or federal authorities responsible for the correctional facility. Bidders must meet strict requirements that will ensure that all equipment can provide the security necessary and aid the facility in managing inmate calling privileges.

Universal Service Fund and Federal Regulatory Recovery Fee
In the Telecommunications Act of 1996, the Federal Communications Commission set up a mechanism to ensure that the rates of local telephone companies would remain affordable to all customers. Telephone companies are required to contribute to various universal service programs including programs that provide service to schools, libraries, rural health care and to telephone customers who live in areas where the cost of providing telephone service is high.

The federal and state governments determine the Universal Service program fees. These fees will change periodically to reflect the demands of the universal service programs, therefore, the amount on the customer's bill will increase or decrease as appropriate. Securus Technologies, Inc and T-Netix Telecommunications, Inc, just like any other telephone service provider, may pass these charges through for the Federal Communications Commission for interstate and international calls. Various states have also adopted a similar state funded program that may require a separate fee.

The Universal Service fees are shown as a separate line item on the customer's monthly statement.

One or more of the following fees may apply to your bill when you accept calls from a confinement facility:

Federal Regulatory Recovery Fee:

The Federal Regulatory Recovery Fee helps recover costs associated with the provision of state-to-state and international long distance services including the administration of the federal universal service fund (USF), other federal regulatory fees, proceedings and compliance items. The Federal Regulatory Recovery Fee of $3.49 applies each month in which an end-user accepts state-to-state and/or international calls. This fee includes the USF Administrative Fee.

USF Administrative Fee:

The FCC allows carriers to pass the administrative costs associated with the federal universal service fund on to the end-user. A Carrier Assessed Administrative Fee (USF Carrier Admin Fee) of $.99 applies each month in which a federal universal service fund charge is assessed.