State PUC/PSC Matters
The following is a listing of state public utility commission / public service commission matters and required disclosures concerning rates, fees, billing, complaints, and other miscellaneous consumer matters.
California Customers Only:
To our California Facilities and Consumers: https://securustech.net/california-residents/index.html
Colorado Customers Only:
The Public Utilities Commission (PUC) gives consumers the opportunity to file informal complaints about problems with the communications services that the PUC regulates. Complaints can be filed through https://puc.colorado.gov
New York Customers Only:
For consumer complaints that cannot be resolved with the company, you may contact the New York Department of Public Service (DPS). DPS complaints may be directed as follows:
Website: www.dps.ny.gov/complaints
Phone: DPS Helpline at 1-800-342-3377
Mail: Office of Consumer Services
NYS Department of Public Service
3 Empire State Plaza
Albany, NY 12223
REV March 3, 2022