WELCOME TO THE TDCJ FAMILY & FRIENDS
This site provides you all the information you’ll need to learn about the services available for your family or friend housed at a TDCJ facility.
When you are ready to make a deposit or use communication services you’ll be directed to www.securustech.net to create an account and login to use services.
You can also download the free Securus app for Android or Apple.
There are many ways to connect with an inmate in Texas
- Fund a prepaid calling account to receive phone calls
- Send and receive eMessaging, send photos and eCards
- Schedule and participate in Video Visitation
- Learn about inmate tablets
- Contribute to their media account using Securus Debit
Click an option on the left to learn more
WELCOME TO THE TEXAS FRIENDS & FAMILY CALLING SUPPORT CENTER
- The name on your driver’s license must match the name on your telephone service enrollment. Visit www.TexasPrisonPhone.com to register.
- You must agree to the following conditions:
- You are the registered owner of the phone number that will accept calls from any inmate you register to receive calls from (on TDCJ terms).
- You will allow inmate calls to this phone number.
- You are at least 18 years old
- You will not forward calls, make 3-way calls or use a speakerphone on calls received from any TDCJ inmate you register for (on TDCJ terms).
- You understand that eligible inmates are not allowed to speak to any adult that is not listed on their Approved Calling List
- If you don’t possess a Texas Driver’s License or State ID, you will be asked to upload a photo or photocopy of your out-of-state driver’s license. NOTE: Passports, International Drivers License/identification number are not accepted currently.
After you complete the registration process at www.TexasPrisonPhone.com a Securus customer care representative will be available to answer your questions about billing, rates and payments. We offer several options to ensure you can stay connected with your loved one. Already Have an Account? If you have an existing account and want to receive calls from a TDCJ inmate you must register your phone number. Afterwards, you will have two accounts, one specifically for calls from TDCJ and the other for calls from other correctional agencies. When making payments, be sure to indicate which account should receive the funds.
Already have a Securus account to receive calls from another facility? TDCJ Calling accounts are unique to TDCJ facilities. This means you are required to have a separate account to communicate with inmates at a TDCJ facility. After completing the registration process above, you must set up a separate TDCJ AdvanceConnect prepaid account to receive calls from inmates housed in TDCJ facilities. Each of your Securus accounts is managed and funded separately.
Calling Rules and Regulations
Friends and Family Requirements
TDCJ Allows Calls to Post-Paid (no pre-paid) Cell Phones in addition to traditional landline phones.
TDCJ Requirements
To receive calls from an inmate at TDCJ your phone number must be registered with TDCJ. The name you register with must be the same name that is listed on your driver’s license or state ID. To receive calls:To receive calls:
- Your phone number must be successfully registered and validated at TDCJ before calls are allowed. Note that TDCJ does not currently allow you to register with an international identification ID number or register an international phone number.
- You must setup a TDCJ AdvanceConnect prepaid account to pay for Securus calling services.
- You must answer the phone and press 1 to accept the call. The phone system does not allow inmates to leave a voice message. Below are a few important things to note when making calls with an inmate at a TDCJ facility:
- All calls, except to the inmate’s Attorney of Record, are subject to monitoring and recording.
- Calls may be up to 30 minutes. You will hear a warning message one minute before being disconnected.
- Inmates have unlimited monthly minutes. However, not all inmate classifications are permitted to place calls.
- Inmates can normally make calls from 7:00 AM – 12:00 AM (or as directed by TDCJ). Note that TDCJ units occasionally take the inmate phone system offline for security reasons.
Answering A Call
Calls from TDCJ are announced by a computerized voice. It will tell you if the call is collect (you pay for it) or if the call is free (the inmate pays for it). You must accept the call by pressing 1 before talking to the inmate.Avoid Being Disconnected
The inmate telephones have safety features that may disconnect your call if the system detects a security policy violation. To avoid being disconnected:DO NOT:
- Transfer the call
- Use call waiting
- Put the call on hold
- Press any button on the key pad
- Use call forwarding
- Conference another person on the phone (make it a 3-way call)
Calling Accounts and Rates
AdvanceConnect (A Family & Friends Prepaid Account)
An AdvanceConnect prepaid account ensures you are always ready to receive calls. Since you pay before being called, there is never a disruption in service as long as the account has funds available. You can add multiple TDCJ registered phone numbers to this account and your inmate can call any of these numbers as long as there is a sufficient balance to pay for the call. You can manage your account online or by using your Securus Mobile App to add phone numbers, setup automatic payment options and perform other account management functions.Securus Debit Account
This account is the inmate’s Securus account that they use to pay for their own calls or other available Securus services like eMessaging, and tablet content (movies, games, music). You can deposit money directly into an inmate’s Debit account. You do not need to be on the inmate’s Visitor List to make a deposit. Note that funds placed in an inmate’s account become the property of the inmate. Friends and family members will not be able to request refunds from these accounts. Go to https://securustech.net/phone-products/index.html to find your inmate and add funds to their Securus Debit account.TDCJ CALL RATE | $0.06 / Min |
ACCOUNT FUNDING FEES
DESCRIPTION | FEE |
---|---|
Live agent assistance | $5.95 / call |
Credit / Debit card using IVR, website or mobile apps | $3.00 / transaction |
Western Union money transfer | $4.95 / transaction |
MoneyGram money transfer | $4.95 / transaction |
Check or money order | $0.00 |
emessaging
- Send and receive email messages
- Share photos
- Celebrate events with digital eCards
- Deliver Snap n’ Send® photos
- Purchase stamps, transfer stamps, and prepay for your inmate to reply
- If you haven’t previously used JPay Email, you’ll need to create a Securus account (if you don’t already have one) and then sign up for Securus eMessaging. Complete instructions can be found in the GETTING STARTED WITH SECURUS EMESSAGING (for non-JPay Mail users) section below.
- If you’ve been sending your inmate emails using JPay Mail, follow the directions in the GETTING STARTED WITH SECURUS EMESSAGING (for JPay Mail users)
GETTING STARTED WITH SECURUS EMESSAGING (for non-JPay Mail users)
To use Securus eMessaging, you’ll need to create a Securus account first (if you don’t have one) and then sign up for Securus eMessaging. You can do this online or through the Securus app on your smartphone. HOW TO CREATE A SECURUS ACCOUNT ONLINE: Go to https://securustech.online/#/enroll and follow the steps to create a Securus account.- Sign into the website with your Securus username and password
- Download the Securus app from your smartphone’s app store (if you haven’t already)
- Once the app is downloaded, follow the steps on the app to create a Securus account (if you haven’t already)
- Sign into the Securus app with your Securus username and password
- Visit https://securustech.net/emessaging/index.html, sign into your account, and follow the steps to sign up for Securus eMessaging.
- Once signed up for eMessaging, go to the Contact menu and Add Contact
- After the above steps are completed, you’ll need to purchase stamps to add to your account
- Once stamps are added, you can begin two-way messaging with your inmate!
- Log into the app and click + to add your inmate in your contacts
- Type in their name or ID number to find them and add them to your account
- After the above steps are completed, you’ll need to purchase stamps to add to your account.
- Once stamps are added, you can begin two-way messaging with your inmate!
GETTING STARTED WITH SECURUS EMESSAGING (for JPay Mail users)
If you’re a JPay Mail user, you must link your accounts first. Linking your JPay Mail and Securus accounts is important because it transfers your JPay Mail history, previous transactions, and current stamp balances so they can be used with the Securus eMessaging service. HOW TO LINK ACCOUNTS- Visit https://securustech.online/#/jpay
- Enter your JPay Mail email address ID and password
- After you enter your JPay Mail account information, the system will check to see if you already have a Securus account that can be linked to the JPay Mail account
- If no Securus account is found, the system will create a new Securus account for you using your JPay Mail login information
- When the above steps are completed, your accounts will be linked
- Visit https://securustech.net/emessaging/index.html and follow the steps to sign up for Securus eMessaging.
- Once signed up for eMessaging, go to the Contact menu and Add Contact
- After the above steps are completed, you’ll need to purchase stamps to add to your account
- Once stamps are added, you can begin messaging with your inmate!
- Download the Securus App from your smartphone’s app store
- Once the app is downloaded, sign into your Securus account with your JPay Mail email address ID and password
- Click + to add your inmate in your contacts
- Type in their name or ID number to find them and add them to your account
- After the above steps are completed, purchase stamps to add them to your account
- Once stamps are added, you can begin messaging with your inmate with two-way email!
EMESSAGING AVAILABILITY
Site | Go Live |
---|---|
ALFRED HUGHES |
Live |
ALLRED |
Live |
B MOORE |
Live |
BELL (CLEVELAND)(GEO) |
Live |
BETO (Intake) |
Live |
BILL CLEMENTS |
Live |
BOYD |
Live |
BRADSHAW |
Live |
BRIDGEPORT(GEO) |
Live |
BYRD (Intake) |
Live |
C MOORE |
Live |
CLEMENS |
Live |
CLEMENS TRUSTY 2 |
Live |
COFFIELD |
Live |
COLE STATE JAIL |
Live |
COLEMAN (LOCKHART PRIVATE PRISON) (Female) |
Live |
COLEMAN (LOCKHART) WORK FACILITY(GEO) (Female) |
Live |
CONNALLY |
Live |
COTULLA (Transfer) |
Live |
CRAIN (Hilltop Subtending) (Female) |
Live |
DALHART |
Live |
DANIEL |
Live |
DIBOLL(CCA) |
Live |
DOLPH BRISCOE |
Live |
DOMINGUEZ |
Live |
DUNCAN |
Live |
EAST TX TREATMENT FACILITY (M-FM) (Intake/Transfer) |
Live |
ELLIS |
Live |
ESTELLE |
Live |
ESTES |
Live |
FERGUSON |
Live |
FORMBY STATE JAIL |
Live |
FORT STOCKTON (Transfer) |
Live |
GARZA WEST (Transfer) |
Live |
GIB LEWIS |
Live |
GIST STATE JAIL |
Live |
GLOSSBRENNER |
Live |
GOODMAN (transfer) |
Live |
GOREE |
Live |
HALBERT (Female) |
Live |
HAMILTON |
Live |
HENLEY STATE JAIL (Female) |
Live |
HIGHTOWER |
Live |
HILLTOP (Female) |
Live |
HOBBY (Female) |
Live |
HODGE (Co-located with Skyview) |
Live |
HOLLIDAY(Intake) |
Live |
HOSP/GALVESTON |
Live |
HUNTSVILLE |
Live |
HUTCHINS |
Live |
J MIDDLETON (Transfer) |
Live |
JAMES LYNAUGH |
Live |
JESTER III |
Live |
JOHNSTON |
Live |
JORDAN |
Live |
KEGANS STATE JAIL |
Live |
KYLE(MTC) |
Live |
LEBLANC |
Live |
LINDSEY(CCA) (Intake/Transfer) |
Live |
LOPEZ STATE JAIL |
Live |
LUTHER |
Live |
LYCHNER STATE JAIL |
Live |
MAC STRINGFELLOW |
Live |
MARLIN (Female) (Transfer) |
Live |
MCCONNELL |
Live |
MECHLER (TULIA) (Transfer) |
Live |
MEMORIAL (DARRINGTON) |
Live |
MICHAEL |
Live |
MONTFORD / W TX Hospital |
Live |
MOUNTAINVIEW (Female) |
Live |
MURRAY (Female) |
Live |
NEY STATE JAIL |
Live |
PACK |
Live |
PLANE STATE JAIL / Santa Maria Baby Bonding |
Live |
POLUNSKY |
Live |
POWLEDGE |
Live |
RAMSEY |
Live |
ROACH |
Live |
ROBERTSON |
Live |
RUDD (Transfer) |
TBD |
SAN SABA (Female) (Transfer) |
Live |
SANCHEZ |
Live |
SANTA MARIA BABY BONDING(PlaneSJ) |
Live |
SAYLE |
Live |
SCOTT JIV (JESTER IV) PSYCHIATRIC UNIT |
Live |
SEGOVIA |
TBD |
SKYVIEW PSYCHIATRIC UNIT (M-FM) |
Live |
SMITH |
Live |
STEVENSON |
Live |
STILES |
Live |
TELFORD |
Live |
TERRELL |
Live |
THOMAS HAVINS |
Live |
TORRES |
Live |
TRAVIS JAIL |
Live |
VANCE |
Live |
WAINWRIGHT |
Live |
WALLACE / San Angleo WC |
Live |
WHEELER STATE JAIL |
Live |
WILLACY COUNTY(CCA) |
Live |
WOODMAN STATE JAIL (Female) (Intake) |
Live |
WYNNE |
Live |
YOUNG MEDICAL FACILITY (Female) |
Live |
Video Visitation
Date* | Offender Site |
---|---|
8/17/2020 | Jester III – Richmond |
8/17/2020 | Hutchins State Jail – Dallas |
8/17/2020 | Montford – Lubbock |
8/17/2020 | Travis County State Jail – Austin |
8/17/2020 | Sanchez State Jail – El Paso |
8/17/2020 | Clements – Amarillo |
8/17/2020 | Connally – Kenedy |
8/17/2020 | Crain – Gatesville |
8/17/2020 | Stiles – Beaumont |
8/17/2020 | Michael – Tennessee Colony |
8/17/2020 | Wynne – Huntsville |
10/3/2020 | Garza West – Beeville |
9/8/2021 | McConnell – Beeville |
Unity JP6S Free Loaner Tablet Program
Site | Go Live |
---|---|
ALFRED HUGHES |
Live |
ALLRED |
Live |
B MOORE |
Live |
BELL (CLEVELAND)(GEO) |
Live |
BETO (Intake) |
Live |
BILL CLEMENTS |
Live |
BOYD |
Live |
BRADSHAW |
Live |
BRIDGEPORT(GEO) |
Live |
BYRD (Intake) |
Live |
C MOORE |
Live |
CLEMENS |
Live |
CLEMENS TRUSTY 2 |
Live |
COFFIELD |
Live |
COLE STATE JAIL |
Live |
COLEMAN (LOCKHART PRIVATE PRISON) (Female) |
Live |
COLEMAN (LOCKHART) WORK FACILITY(GEO) (Female) |
Live |
CONNALLY |
Live |
COTULLA (Transfer) |
Live |
CRAIN (Hilltop Subtending) (Female) |
Live |
DALHART |
Live |
DANIEL |
Live |
DIBOLL(CCA) |
Live |
DOLPH BRISCOE |
Live |
DOMINGUEZ |
Live |
DUNCAN |
Live |
EAST TX TREATMENT FACILITY (M-FM) (Intake/Transfer) |
Live |
ELLIS |
Live |
ESTELLE |
Live |
ESTES |
Live |
FERGUSON |
Live |
FORMBY STATE JAIL |
Live |
FORT STOCKTON (Transfer) |
Live |
GARZA WEST (Transfer) |
Live |
GIB LEWIS |
Live |
GIST STATE JAIL |
Live |
GLOSSBRENNER |
Live |
GOODMAN (transfer) |
Live |
GOREE |
Live |
HALBERT (Female) |
Live |
HAMILTON |
Live |
HENLEY STATE JAIL (Female) |
Live |
HIGHTOWER |
Live |
HILLTOP (Female) |
Live |
HOBBY (Female) |
Live |
HODGE (Co-located with Skyview) |
Live |
HOLLIDAY(Intake) |
Live |
HOSP/GALVESTON |
Live |
HUNTSVILLE |
Live |
HUTCHINS |
Live |
J MIDDLETON (Transfer) |
Live |
JAMES LYNAUGH |
Live |
JESTER III |
Live |
JOHNSTON |
Live |
JORDAN |
Live |
KEGANS STATE JAIL |
Live |
KYLE(MTC) |
Live |
LEBLANC |
Live |
LINDSEY(CCA) (Intake/Transfer) |
Live |
LOPEZ STATE JAIL |
Live |
LUTHER |
Live |
LYCHNER STATE JAIL |
Live |
MAC STRINGFELLOW |
Live |
MARLIN (Female) (Transfer) |
Live |
MCCONNELL |
Live |
MECHLER (TULIA) (Transfer) |
Live |
MEMORIAL (DARRINGTON) |
Live |
MICHAEL |
Live |
MONTFORD / W TX Hospital |
Live |
MOUNTAINVIEW (Female) |
Live |
MURRAY (Female) |
Live |
NEY STATE JAIL |
Live |
PACK |
Live |
PLANE STATE JAIL / Santa Maria Baby Bonding |
Live |
POLUNSKY |
Live |
POWLEDGE |
Live |
RAMSEY |
Live |
ROACH |
Live |
ROBERTSON |
Live |
RUDD (Transfer) |
TBD |
SAN SABA (Female) (Transfer) |
Live |
SANCHEZ |
Live |
SANTA MARIA BABY BONDING(PlaneSJ) |
Live |
SAYLE |
Live |
SCOTT JIV (JESTER IV) PSYCHIATRIC UNIT |
Live |
SEGOVIA |
TBD |
SKYVIEW PSYCHIATRIC UNIT (M-FM) |
Live |
SMITH |
Live |
STEVENSON |
Live |
STILES |
Live |
TELFORD |
Live |
TERRELL |
Live |
THOMAS HAVINS |
Live |
TORRES |
Live |
TRAVIS JAIL |
Live |
VANCE |
Live |
WAINWRIGHT |
Live |
WALLACE / San Angleo WC |
Live |
WHEELER STATE JAIL |
Live |
WILLACY COUNTY(CCA) |
Live |
WOODMAN STATE JAIL (Female) (Intake) |
Live |
WYNNE |
Live |
YOUNG MEDICAL FACILITY (Female) |
Live |
Tablet Applications
Phone Calling
The Unity Tablet is a personal device that provides your loved ones with the ability to place calls to family and friends with more privacy and safety.Job Search
JobView creates the opportunity for loved ones to search for employment prior to release. Your loved one can search thousands of job openings in hundreds of fields; updated daily.Law Library
Your loved ones have access to millions of legal resources. No training or prior computer knowledge is required to perform comprehensive legal research.Podcasts
Users can enjoy hundreds of audio and video podcasts in a wide variety of topics. Examples: Education, Parenting, News, Personal Development, Addiction Recovery, Mental Health, Music, Sports, Comedy and more!Education
Education is key to reducing recidivism; therefore Securus Technologies has made a complete educational catalog free to your loved ones! There are instructional documents and videos along with exercises and tests that allow for a user to complete coursework at their own pace.EBooks
Through the eBook application, users have unlimited access to a comprehensive eBook library with thousands of titles! Users can choose from a variety of genres, such as Adventure, Science Fiction, Drama, History, and much more.Religion
Religious texts and services are provided for spiritual growth and guidance.Music
Your loved ones can enjoy their favorite music and artists! Selections include Country, Hip Hop, Gospel, Pop, Jazz, Rock, and more.Games
Your loved ones can spend time playing their favorite games! Users have unlimited access to a large selection of well-known titles such as 2048, Sudoku, Solitaire, and more.Help App
The Help app brings together functionality from other apps into one. This streamlines the tablet experience and provides a one-stop shop for tablet support.Tablet Benefits
Benefits for your loved ones:
- The loaner tablets are FREE to eligible inmates for the duration of this stay
- Communicate with family and friends
- Have privacy from others during phone calls
- Idle time is turned into something positive and productive
- Search for employment prior to release
- Reduce levels of stress
- Use up-to-date technology
- Utilize educational resources
- Self-help opportunities such as mental health and addiction recovery
- Access religious books and other resources
Securus Debit
- eMessaging stamps
- Tablet accessories
- Premium media subscriptions
ACCESSING ACCOUNTS & PAYMENT METHODS
-
For Direct Bill or AdvanceConnect Prepaid Account payments: P.O. Box 650757 Securus Dallas, TX 75265-0757 Make remittances payable to Securus Technologies. Include your account number and your phone number.
For Securus Debit Account payments: Securus Inmate Debit Account P.O. Box 975420 Dallas, TX 75397-5420 For Securus Debit Account funding, complete the remittance form below, print and mail to ensure the correct inmate receives the funds.
*processing fees apply
Please make checks or money orders payable to Securus Technologies and allow 7-10 days for processing. Remember that this form must be included with your check or money order.
- Western Union® www.westernunion.com
- MoneyGram www.moneygram.com
Frequently Asked Questions
For all FAQ’s please visit the new Help Center https://securushelp.com/topics/texas-department-of-criminal-justice/
SECURUS TECHNOLOGIES
To discuss your Securus TDCJ account or other accounts, call 972-734-1111
Representatives are available 24 hours, 7 days a week
Ask us a question by clicking here.
Trouble Reporting
If you suspect fraudulent activity on your account or had a call that was disconnected prematurely, contact the Securus Dispute Center:For complaints about the inmate phone service provider, contact Texas Department of Criminal Justice Inmate Technology Services Management Office P.O. Box 4016 Huntsville, TX 77342-4016