WELCOME TO THE TEXAS FRIENDS & FAMILY CALLING SUPPORT CENTER
Securus provides friends and family of Texas Department
of Criminal Justice (TDCJ) offenders with account support for calling services.
In order to receive calls from an offender, the Texas Department of Criminal Justice (TDCJ) requires that you register at
www.TexasPrisonPhone.com and meet the following requirements:
The name on your driver’s license must match the name on your telephone service bill/listing
You must agree to the following conditions:
You are the registered owner of the phone that will accept calls from any offender you register for
You will allow offender calls to this phone
You are at least 18 years old
You will not forward calls, make 3-way calls or use a speakerphone on calls received from any offender you register for
You understand that eligible offenders are not allowed to speak to any adult that is not listed on their Approved Calling List
If you don’t possess a Texas Driver’s License or State ID, you will be asked to upload a photo or photocopy of your out-of-state driver’s license.
If you have a cellphone, you will be asked to upload a legible copy of your last cell phone bill showing cell phone number. If you are registering a pre-paid cell phone and you do not receive a phone bill from your prepaid provider, you will need to send a screenshot from your online account that shows your name and billing address, telephone #, date and company logo. (If you send an edited phone bill or screenshot, your enrollment will either be delayed, or a block will be placed on your account prohibiting you from being approved.)
Please be prepared to include:
Cell Phone Company Logo
Billing Address (Note: Usually on the first 2 pages)
Monthly Basic Phone Charge (Note: This is usually on the Account Summary Page)
Date of phone bill
NOTE: We are sorry but we are not able to accept LifeLine (Government Assistance) cellphones
After you complete the registration process at www.TexasPrisonPhone.com a customer care representative will be available to answer your questions about billing, rates and payments.
We offer various options to ensure you are able to stay connected with your loved one.
Already Have an Account?
If you have an existing account and want to receive calls from a TDCJ offender you must register
your phone number. Afterwards, you will have two accounts, one specifically for calls from
TDCJ and the other for calls from other correctional agencies. When making payments, be sure
to indicate which account should receive the funds.
Rules and Regulations
Friends and Family Requirements
TDCJ Allows Calls to Post-Paid (no pre-paid) Cell Phones in addition to traditional landline
To receive calls from an offender at any TDCJ facility, you must register your cell or landline phone number at www.TexasPrisonPhone.com.
You can also call 866-806-7804 to register your landline phone.
The registrant’s name must match:
Drivers license or State ID.
Current phone bill.
Offender enrolls in the voice identification system associated with the phones.
Phones are available from 7:00 AM – 10:00 PM (unless conditions dictate a change).
No calls are allowed to international numbers.
Called party must be successfully registered and validated before calls are allowed.
Not all offender classifications are permitted to place calls.
Calls may be up to 30 minutes. You will hear a warning message one minute before being disconnected.
Offenders have unlimited monthly minutes.
All calls, except to their Attorney of Record, are subject to monitoring and recording.
The Called party must answer the phone and press 1 to accept the call. The phone system does
not allow offenders to leave a voice message.
Note: TDCJ units occasionally take the offender phone system offline for security
Answering A Call
Calls from TDCJ are announced by a computerized voice. It will tell you if the call is collect (you pay for it) or if the
call is free (the offender pays for it).
You must accept the call by pressing 1 before talking to the offender.
Avoid Being Disconnected
The offender telephones have features that may disconnect your call if a violation is detected. To avoid being disconnected,
Transfer the call
Use call waiting
Put the call on Hold
Press any button on the key pad
Use call forwarding
Conference another person on the phone
Make a 3-way call
Use a cordless phone
Accounts and Rates
We offer multiple types of accounts to ensure you get connected with TDCJ offenders.
Direct Bill Account
This account was automatically created after registration when you were approved to receive calls.
The account will have an initial credit limit of $30.00 which will be increased to $50.00
after 90 days if the account is kept current and you have paid your invoices in full and
on time. A monthly bill is sent to you detailing the calls you received.
If you reach your credit limit prior to the next bill cycle, you can not receive more
calls until we receive your payment. For payment options,
If your Direct Bill Account becomes past due, it is automatically converted to a Friends
& Family Prepaid Account.
AdvanceConnect – a Family & Friends Prepaid Account
An AdvanceConnect prepaid account ensures you are always ready to receive calls. Since you pay before being called,
there is never a disruption in service as long as the account is funded. You can add multiple numbers to this account and the offender can call any while still being funded by the account.
. You can request your Direct Bill Account be converted to an AdvanceConnect prepaid account at any time. Want to convert your
Offender Debit Account
This account allows offenders to pay for their own calls. You can fund this account too. For
By U.S. mail with a check, money order, cashiers check, or other form of guaranteed payment:
Direct Bill or AdvanceConnect Prepaid Account payments:
P.O. Box 650757
Dallas, TX 75265-0757 Make remittances payable to Securus Technologies. Include your account number
and your phone number.
Offender Debit Account payments:
Securus Offender Debit Account
P.O. Box 975420
Dallas, TX 75397-5420 For Offender Debit Account funding, complete the remittance form on the “Offender Debit” tab,
print and mail to ensure the correct offender receives the funds.
To access and manage your account over the phone you need a passcode – you may use
any 4 digit number that you choose. To setup your pass code, call our Customer Support Center
You can also create an online account to manage your account online or download the free Securus Mobile App. Go to
www.securustech.net or download the app by clicking a store link below
At TDCJ, offenders have an Offender Debit Account. They can transfer funds from their Trust Fund
account to their Offender Debit Account to pay for their own calls. You can add funds to
this account too. Funds placed in Offender Debit Accounts become the property of the offender
and can be used to call anyone on their approved calling list. Friends and family will not
be able to receive refunds from these accounts.
When funding an Offender Debit Account, you have four options:
important This account is only used for making phone calls. Offenders can not use this
for commissary orders.
Accepts Credit and Debit cards
By Mail Complete and print the Offender Debit Remittance form below and mail with your check or money order to:
Securus Offender Debit Account
P. O. Box 975420
Dallas, TX 75397-5420
Please make checks or money orders payable to Securus Technologies and allow 7-10 days for processing. Remember that
this form must be included with your check or money order.
OFFENDER DEBIT REMITTANCE FORM
TDCJ is pleased to announce remote video communication at select facilities. You can begin to register and schedule video communication on Thursday 8/13/2020 with the first sessions occurring on Monday 8/17/2020.
Offenders are limited to one video communication session per month.
The below offender locations will be available for remote video session on the date listed below. Once a site is available, you can video communicate with any eligible offender that is available for video communication.
Jester III – Richmond
Hutchins State Jail – Dallas
Montford – Lubbock
Travis County State Jail – Austin
Sanchez State Jail – El Paso
Clements – Amarillo
Connally – Kenedy
Crain – Gatesville
Stiles – Beaumont
Michael – Tennessee Colony
Wynne – Huntsville
Garza West – Beeville
*Dates are subject to change
**Please note, only the offender sites listed above are eligible for video communication
Ready to get started? Here are the easy steps to sign up for video communication:
1. Click here to register for a Securus Online account.
2. Once you are enrolled, login and click “Sign Up” under Video Communication.
3. Signing up for a Securus Video ConnectSM requires you to submit a photo of your government issued ID and a photo of yourself. These photos are submitted to TDCJ for approval.
4. Select “Texas” under the state drop down list and select the site where your offender is housed.
5. Once your account is approved, you will need to login to request access to communicate with a specific offender. After your request is approved, you can schedule your onsite communication using the Securus app or online.
Frequently Asked Questions
How much does a call cost?
All calls are $.06 per minute
When will I get my first call?
Unfortunately there is no easy answer. There are three main steps:
Your name must match your driver’s license or State ID and your phone bill.
You must register and be approved to receive calls.
The offender enrolls in the voice biometrics system and is eligible to make calls.
The whole process can take 7-30 days depending on timing and resource availability.
I was approved to receive calls, but I have not received any. Why?
There are a number of reasons this may be occurring. Some include:
the unit was on lockdown when he/she wanted to call you
no one was home to press # 1 and accept the call. (Offenders cannot leave voice messages)
How many minutes does my offender have to use each month?
Offenders now have unlimited monthly minutes.
What happens if I reach the credit limit on my Direct Bill Account before my next bill
If you reach your credit limit and have not made a payment on your account, your phone
number is blocked and offenders cannot call you. Simply contact Securus and make a payment
and your line will be unblocked and ready for you to receive calls. For friends and
family Prepaid Accounts, there is no credit limit. You must have funds in the account
to receive calls.
What happens if I don’t pay my Direct Bill Account invoice when it is due?
If you have a Direct Bill Account, your credit limit every month is $30.00 which will
be increased to $50.00 after 90 days if the account is kept current and you have
paid your invoices in full on time. If you only spend half of your credit limit on
the calls you receive, you will be billed for that amount and you can continue to
receive calls and spend up to your total credit limit. You must pay your bill on
or before the due date or your line will be blocked and your Direct Bill Account
will be automatically converted to a Friend & Family AdvanceConnect Prepaid Account. You will not
be able to receive calls until you pay the past due charges. And, all future calls
you receive must be paid for in advance using your Friend & Family AdvanceConnect Prepaid Account.
What can I do to prevent calls from being blocked?
To ensure you can always receive calls, add more funds than you expect to use for the
month. For example, make a payment higher than the minimum amount on the bill. If
you don’t use the minutes this month, you can use it next month. When the offender
is released or you close your account, you can request a refund of all unused phone
time in your Securus account. Note: Unused funds placed in an offender’s account are
refunded to the offender upon release.
Can I transfer funds from my other Securus account to my TDCJ account?
Yes. You can move funds between your TDCJ and non-TDCJ accounts; however, you cannot
transfer funds in and out of an Offender Debit Account. You can fund an Offender
prepaid account directly, but not perform transfers.
I’m not getting calls. Is my offender suspended?
To find out if your offender has been suspended from phone privileges, contact the TDCJ
unit where the offender resides.
To discuss your Securus TDCJ account or other accounts, call