A Securus Online account is required in order to schedule a video session with an incarcerated individual at this correctional facility. If you already have an account and are not logged in, please log in at the top of the website. If you do not have an account, would you like to create one now?

NOTE: If the user is already logged in, the user will be redirected to the Securus Online landing page

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Product Terms and Conditions

AdvanceConnect™ T&Cs
ADVANCECONNECT TERMS, CONDITIONS AND FEES

An AdvanceConnect account is a friends and family-owned prepaid calling account that allows friends and family members to receive collect calls from Incarcerated Individuals and have the call charges deducted automatically from the prepaid balance on the AdvanceConnect calling account. An AdvanceConnect prepaid calling account must be funded prior to receiving Incarcerated Individual calls.

Multiple phone numbers can be added to an AdvanceConnect account to ensure that Incarcerated Individual calls can connect to friends and family members at various numbers (work, mobile, home, other relatives, neighbors, friends, etc., subject to facility restrictions). Phone numbers can be added to or removed from an AdvanceConnect account by the AdvanceConnect account holder. Phone numbers associated with an AdvanceConnect account may receive Incarcerated Individual calls as long as there is an adequate prepaid balance of funds on the AdvanceConnect account to cover the cost of the Incarcerated Individual calls. An AdvanceConnect account owner will be held responsible for charges associated with all telephone numbers added to the account.

Friends and family members may open an AdvanceConnect account at 1-800-844-6591 or www.securustech.net. The following information is required when opening an AdvanceConnect account:

– First and Last Name

– Address

– City, State, Zip

– Passcode (PIN)

– Telephone number

– Email Address

– Name of the facility from which the account holder is receiving calls

AdvanceConnect account information can be accessed 24/7/365 at 1-800-844-6591 and www.securustech.net, which support requests to open an account, access account calling activity, fund an account, make account changes, close an account, or request a refund on an account. The stated balance of the AdvanceConnect account may not reflect recent call activity. Due to call processing cycles, it is possible to spend more than the total amount of funds available in the AdvanceConnect account. If an AdvanceConnect account has charges that exceed the account balance (in which case the account balance will be negative), the account will be blocked from receiving further Incarcerated Individual calls. AdvanceConnect account holders are responsible for payment of any balance due on the AdvanceConnect account. The AdvanceConnect account holder will be required to pay the amount due before the AdvanceConnect account will be unblocked. Account blocks are released periodically throughout the day, so it may take up to 24 hours for an AdvanceConnect account to be able to receive calls again after making a payment.

AdvanceConnect account holders may add money to their AdvanceConnect account by:

– Calling Securus at 1-800-844-6591

– Visiting the Securus website at www.securustech.net

– Using Personal Online Banking

– Mailing a personal check, money order or cashier’s check to:

Securus Correctional Billing Services
PO Box 650757
Dallas, TX 75265-0757

Payments sent via mail may take seven to ten business days to process. To ensure timely processing of a mailedpayment, the payment should include documentation of the friend or family member’s ten-digit telephone number and the AdvanceConnect account number.

– Visiting any Western Union agent location

– Visiting any MoneyGram agent or FormFree® location

– Using a lobby kiosk at select correctional facilities

Account Funding Conditions:

Funding Method Payment Address Funding Fee*

Securus Mobile App

Google Play store or Apple store

Up to $5.00 – Visa and MasterCard

Web

www.securustech.net

Up to $5.00 – Visa and MasterCard

IVR

972-734-1111 or 1-800-844-6591

Up to $5.00 Visa and MasterCard

CSR

972-734-1111 or 1-800-844-6591

Up to $5.95 Visa and MasterCard

Postal Mail

Securus Correctional Billing Services
PO Box 650757
Dallas, TX 75265-0757

$0

Kiosk

Select facilities

$3.00 cash;
$3.00 credit/debit card

MoneyGram

Express Payment blue form or FormFree®

Up to $4.95 (Please go to www.moneygram.com for more info)

Western Union

Quick collect blue form

Up to $4.95 (Please go to www.westernunion.com for more info)

* Standard pricing. Fee may vary by facility. Some transactions may carry an additional Intrastate & Local Third-Party Fee Pass-through.

There is no payment processing fee imposed if the AdvanceConnect account payment is made by postal mail or via the AdvanceConnect account holder’s online bill payment service through the account holder’s personal bank.

In most cases, payments are posted to accounts within one hour. However, it can take up to 24 hours for the call management system to receive updated information about payments on these accounts. AdvanceConnect account holders can visit www.securustech.netor call 1-800-844-6591 after making a payment to check their account balances and confirm receipt of payment(s).

Billing Statements and Fees:

AdvanceConnect account holders do not receive bills on an AdvanceConnect accounts unless there is a negative account balance greater than $10.00, in which case the account holder will be billed for the amount due on the account. AdvanceConnect account holders can go to www.securustech.netor call 1-800-844-6591 to get balance and other information on their AdvanceConnect accounts.

Account statements are available for download at www.securustech.netfor up to 90 days. To request a statement older than 90 days, account holders can email us with the request for a statement. Include your full name, billing phone number, passcode, and the month of the statement you are requesting, and it will be mailed to you.

Applicable governmental taxes, fees and third party pass-through fees are in addition to the rates and charges for calling services. This includes:

Name Fee Description

Intrastate Regulatory and Administrative Cost Recovery Fee

$3.49 / Account monthly

To partially defray various costs incurred with obligations and charges imposed by state telecom regulations, complying with mandatory state filings and reporting obligations, regulatory fees, expenses for state regulatory proceedings, as well as other fees including: assessments, maintenance, and support on our network facilities; government programs; property taxes

Intrastate & Local Multi-line Fee

$4.29 / Phone number monthly

Offsets the added cost of administering multiple phone numbers (lines) per account.

Intrastate & Local Third-Party Fee Pass-through

Up to $0.60 / Transaction

Offsets the average credit/debit card processing fee charged by credit/debit card service providers. In no instance will the fee be higher than $0.60.

Federal Universal Service Fund (“USF”) charge

Charged per call based on regulatory direction.

Applied due to a friend or family member’s receiving and accepting state-to-state or international calls from Incarcerated Individuals.

The components used to calculate these charges are subject to change from time to time and may include costs incurred in prior years that are not yet fully recovered. These charges, and what’s included, are subject to change from time to time.

Multiple telephone numbers may be added to an AdvanceConnect account, including mobile phone numbers (subject to facility restrictions).

The AdvanceConnect Single Call feature provides the ability to address unbillable call events where the called party does not have a Securus account or does not have sufficient funds in their account to connect the call. All applicable AdvanceConnect funding fees, third party transaction fees and governmental taxes, fees are in addition to the call rates and charges for the calling service provided.

Account Balance Notifications:

Securus may utilize automated account notification campaigns to let AdvanceConnect account holders know when the AdvanceConnect account requires additional funding in order to receive further Incarcerated Individual calls.

Account Closing:

AdvanceConnect account holders can initiate account closing by:

– Calling Securus at 1-800-844-6591

– Visiting the Securus website at www.securustech.net

Once an AdvanceConnect account holder has requested that his or her account be closed, the request is held for 7 to 10 days to allow for any unbilled calls or other charges to clear the account prior to closing. The account is then closed, and if applicable, a refund may be processed.

Refunds:

Refunds of unused balances, when provided, are credited back to the credit or debit card used to fund the AdvanceConnect account. It generally takes 2-3 business days for the refund to process back to the card, after the funds have been removed from the account, but could take up to one billing cycle to be reflected on the statement. If the AdvanceConnect account holder funded the account through check, money order, Western Union or MoneyGram, a refund check will be mailed to the AdvanceConnect account holder, which could take up to four weeks for processing. AdvanceConnect account holders have 180 days from the date of the last call received on the AdvanceConnect account to request a refund of any unused balance. The balance of the refund may vary based on when calls were last received. Alaska and TDCJ customers have 365 days to request a refund. Connecticut Department of Corrections unclaimed property will be remitted to the state after 3 years. Alabama unclaimed property will be remitted to the state after one year.

Other terms:

CT DOC customer may change their billing method at any time if they are good standing.   Prepay customers will receive a 25% discount off collect calling rates.

More applicable terms and conditions apply. See Securus’ General Terms and Conditions, including Privacy Policy, for further applicable terms and conditions.

New York Customers Only:For consumer complaints that cannot be resolved with the company, you may contact the New York Department of Public Service (DPS). DPS complaints may be directed as follows: Website:www.dps.ny.gov/complaints; Phone:DPS Helpline at 1-800-342-3377; or Mail:Office of Consumer Services, NYS Department of Public Service, 3 Empire State Plaza, Albany, NY 12223

2. Direct Bill T&Cs
DIRECT BILL TERMS, CONDITIONS AND FEES

A Direct Bill account is a friends and family-owned calling account that allows friends and family members to receive collect calls from Incarcerated Individuals and have the call charges billed directly from Securus to the Direct Bill account holder each month. Friend and family members are required to pass a credit check in order to be approved for a Direct Bill account.

Multiple phone numbers can be added to a Direct Bill account to ensure that Incarcerated Individual calls can connect to friends and family members at various numbers (work, mobile, home, other relatives, neighbors, friends, etc.). Phone numbers can be added to or removed from a Direct Bill account by the Direct Bill account holder. A Direct Bill account owner will be held responsible for charges associated with all telephone numbers added to the account. Phone numbers associated with a Direct Bill account may receive Incarcerated Individual calls as long as the Direct Bill monthly credit limit has not been exceeded and there is no past-due balance on the Direct Bill account. Direct Bill allows Incarcerated Individual calls to connect to mobile phones, subject to facility restrictions.

Friend and family members may open a Direct Bill account at 1-800-844-6591 or www.securustech.net. The following information is required when opening a Direct Bill account:

– First and Last Name

– Address

– City, State, Zip

– Passcode (PIN)

– Email Address

– Social Security Number

– Driver’s License Number

– Date of Birth

– Telephone number

– Name of the facility from which the account holder is receiving calls

Credit Check:

In order to establish a Direct Bill account, friends and family members must pass a credit check, which may involve a credit reporting agency. Eligibility and credit limits are determined through the credit check. The credit check requirement does not apply in Alaska.

Direct Bill account information can be accessed 24/7/365 at 1-800-844-6591 and www.securustech.net, which support requests to open an account, access account calling activity, make a payment, make account changes, or close an account. The stated balance of the Direct Bill account may not reflect recent call activity due to call processing cycles. Monthly bill invoices must be paid in full by the due date or the Direct Bill account will be blocked from receiving further Incarcerated Individual calls. The Direct Bill account will be blocked from receiving further Incarcerated Individual calls if the monthly credit limit has been exceeded. Once the credit limit has been exceeded, the Direct Bill account holder must make a payment on the account before the Direct Bill account will be unblocked. Account blocks are released periodically throughout the day so it may take up to 24 hours for a Direct Bill account to be able to receive calls again after making a payment.

Direct Bill account holders may make payments on their Direct Bill accounts by:

– Calling Securus at 1-800-844-6591

– Visiting the Securus website at www.securustech.net

– Using Personal Online Banking

– Mailing a personal check, money order or cashier’s check to:

Securus Correctional Billing Services
PO Box 650757
Dallas, TX 75265-0757

Payments sent via mail may take seven to ten business days to process. To ensure timely processing of a mailed payment, the payment should include documentation of the friend or family member’s ten-digit telephone number and the Direct Bill account number.

– Visiting any Western Union agent location

– Visiting any MoneyGram agent or FormFree® location

– Visiting any JPay retail location

Account Payment Conditions:

Funding Method Payment Address Funding Fee*

Securus Mobile App

Google Play store or Apple store

Up to $5.00 – Visa and MasterCard

Web

www.securustech.net

Up to $5.00 – Visa and MasterCard

IVR

972-734-1111 or 1-800-844-6591

Up to $5.00 Visa and MasterCard

CSR

972-734-1111 or 1-800-844-6591

Up to $5.95 Visa and MasterCard

Postal Mail

Securus Correctional Billing Services
PO Box 650757
Dallas, TX 75265-0757

$0

Kiosk

Select facilities

$3.00

MoneyGram

Express Payment blue form or FormFree®

Up to $4.95 (Please go to www.moneygram.com for more info

Western Union

Quick collect blue form

Up to $4.95 (Please go to www.westernunion.com for more info)

* Standard pricing. Fee may vary by facility. Some transactions may carry an additional Intrastate & Local Third-Party Fee Pass-through.

There is no payment processing fee imposed if the Direct Bill account payment is made by postal mail or via the Direct Bill account holder’s online bill payment service through his or her personal bank.

In most cases, payments are posted to accounts within one hour. However, it can take up to 24 hours for the call management system to receive updated information about payments on these accounts. Direct Bill account holders can visit www.securustech.netor call 1-800-844-6591 after making a payment to check the account balance and confirm receipt of payment(s).

Billing Statements and Fees:

Direct Bill account holders will receive a detailed monthly bill statement of account activity with an invoice that requires payment due 20 days from the bill statement date. Monthly bill invoices must be paid in full by the due date or the Direct Bill account will be blocked from receiving further Incarcerated Individual calls. Late or non-payment of a Direct Bill invoice may restrict the ability of a friends and family members to obtain future credit. Bills paid seven (7) days or more late will be converted to a prepaid AdvanceConnect account. Securus may also take further collection action, including referral to a collection agency. Direct Bill account holders can go to www.securustech.netor call 1-800-844-6591 to get balance and other information on their Direct Bill accounts. Account holders that request an optional paper billing statement may be charged $2.00 per statement.

Applicable governmental taxes, fees and third party pass-through fees are in addition to the rates and charges for calling services. This includes:

Name Fee Description

Intrastate Regulatory and Administrative Cost Recovery Fee

$3.49 / Account monthly

To partially defray various costs incurred with obligations and charges imposed by state telecom regulations, complying with mandatory state filings and reporting obligations, regulatory fees, expenses for state regulatory proceedings, as well as other fees including: assessments, maintenance, and support on our network facilities; government programs; property taxes

Intrastate & Local Multi-line Fee

$4.29 / Phone number monthly

Offsets the added cost of administering multiple phone numbers (lines) per account.

Intrastate & Local Third-Party Fee Pass-through

Up to $0.60 / Transaction

Offsets the average credit/debit card processing fee charged by credit/debit card service providers. In no instance will the fee be higher than $0.60.

Federal Universal Service Fund (“USF”) charge

Charged per call based on regulatory direction.

Applied due to a friend or family member’s receiving and accepting state-to-state or international calls from Incarcerated Individuals.

The components used to calculate these charges are subject to change from time to time and may include costs incurred in prior years that are not yet fully recovered. These charges, and what’s included, are subject to change from time to time.

Multiple telephone numbers may be added to an AdvanceConnect account, including mobile phone numbers (subject to facility restrictions).

Account Balance Notifications:

Securus may utilize automated account notification campaigns to let Direct Bill account holders know when there is a Direct Bill account payment coming due or past due or if the account has been blocked from receiving further Incarcerated Individual calls.

Account Closing:

Direct Bill account holders can initiate account closing by:

– Calling Securus at 1-800-844-6591

– Visiting the Securus website at www.securustech.net

Once a Direct Bill account holder has requested that his or her account be closed the request is held for 7 to 10 calendar days to allow for any unbilled calls or other charges to clear the account prior to closing. If there are any outstanding charges, the Direct Bill account holder will be issued a final bill statement and invoice.

Securus may initiate the closing of a Direct Bill account due to fraudulent account activity.

Refunds:

Occasionally a Direct Bill account holder may over-pay the bill and request a refund of the amount overpaid. To request a refund, the Direct Bill account holder must call Securus at 1-800-844-6591. There is no charge to the customer to receive a refund in these cases.

Other terms:

CT DOC customer may change their billing method at any time if they are good standing.   Prepay customers will receive a 25% discount off collect calling rates.

More applicable terms and conditions apply. See Securus’ General Terms and Conditions, including Privacy Policy, for further applicable terms and conditions.

New York Customers Only:For consumer complaints that cannot be resolved with the company, you may contact the New York Department of Public Service (DPS). DPS complaints may be directed as follows: Website:www.dps.ny.gov/complaints; Phone:DPS Helpline at 1-800-342-3377; or Mail:Office of Consumer Services, NYS Department of Public Service, 3 Empire State Plaza, Albany, NY 12223

3. Inmate Debit T&Cs
INMATE DEBIT TERMS, CONDITIONS and FEES

Inmate Debit is an Incarcerated Individual-owned prepaid calling account used by Incarcerated Individuals to pay for telephone calls. Correctional facilities have the option of allowing Incarcerated Individuals and/or friends and family members to add money to Inmate Debit accounts. If allowed by the correctional facility, an Incarcerated Individual may transfer funds from his or her facility trust/commissary account into an Inmate Debit account by making a request through the commissary. If allowed by the correctional facility, friends and family members may deposit funds directly into an Inmate Debit account. Friends and family members may deposit funds into Inmate Debit calling accounts without being required to create their own Securus calling accounts.

Applicable governmental taxes, fees and third party pass through fees are in addition to the rates and charges for calling service.

Funds deposited by friends and family members into an Inmate Debit account become the property of the Incarcerated Individual. Therefore, friends and family members are not authorized to request access to Inmate Debit account activity or request account credits, nor are friends and family members eligible to receive refunds on an Inmate Debit account.

Friends and family members may add money to Inmate Debit accounts (subject to facility restrictions) by:

– Calling Securus at 1-800-844-6591

– Visiting the Securus website at www.securustech.net

– Using personal online banking (with routing and account numbers, and names)

– Mailing a personal check, money order or cashier’s check to:

Securus Inmate Debit Account
PO Box 975420
Dallas, TX 75397-5420

Payments sent via mail may take seven to ten business days to process and MUST include an Inmate Debit Pay by Mail Remittance Slip found at www.securustech.net.

– Visiting any MoneyGram agent or FormFree® location:

Friend and family members MUST print an Inmate Debit Payment Form found at www.securustech.net before going to a MoneyGram location.

– Using a lobby kiosk at select correctional facilities

Account Funding Conditions:

Funding Method Payment Address Funding Fee*

Securus Mobile App

Google Play store or Apple store

Up to $3.00 – Visa and MasterCard

Web www.securustech.net Up to $3.00 Visa and MasterCard
IVR 972-734-1111 or 1-800-844-6591 Up to $3.00 Visa and MasterCard
CSR 1-800-844-6591 Up to $5.95 Visa and MasterCard
Postal Mail
*Remittance Slip Required
Securus Correctional Billing Services
PO Box 975420
Dallas, TX 75397-5420
$0
Kiosk Select facilities

$3.00 cash
$3.00 credit/debit card

MoneyGram
*Payment Form Required
Express Payment blue form or FormFree® Up to $4.95 (Please go to www.moneygram.com for more info)
Western Union Quick collect blue form Up to $4.95 (Please go to westernunion.com for more info)

* Standard pricing. Fee may vary by facility.

Applicable governmental taxes, fees and third party pass-through fees are in addition to the rates and charges for calling services. This includes:

Name Fee Description

Intrastate & Local Third-Party Fee Pass-through

Up to $0.60 / Transaction

Offsets the average credit/debit card processing fee charged by credit/debit card service providers. In no instance will the fee be higher than $0.60.

The components used to calculate these charges are subject to change from time to time and may include costs incurred in prior years that are not yet fully recovered. These charges, and what’s included, are subject to change from time to time.

Refunds:

Refunds to Incarcerated Individuals in excess of $100.00, at the time of their release from a correctional facility, are reviewed by the Securus fraud analysis and approved by accounting prior to the distribution of those funds. Large deposits to an Incarcerated Individuals’ phone account, prior to release, are often the result of fraud and are viewed as suspicious as the funds were not used for Incarcerated Individual initiated phone calls. If Securus suspects fraudulent activity or money laundering, Securus will investigate the transaction and (if it determines the transaction was fraudulent) remove those funds from the Incarcerated Individual’s debit account and return them to their rightful owner (i.e., the credit card holder).

Incarcerated Individual phone accounts are designed for Incarcerated Individual calling and not for the transfer of monies between the friends, family and Incarcerated Individual. While it may be unclear if the payments are fraudulent, Securus reserves the right to return funds to the rightful owner in order to prevent fraud or money laundering.

In any inmate debit transaction, Securus—on behalf of our facility customers—performs the administrative task of transferring money from the payor’s means of payment to the requested Incarcerated Individual’s debit account. When the initial payment is fraudulent, the Incarcerated Individual receives financial gain from the unauthorized use of a credit card by the friend or family member who initiated the fraudulent payment (for example, by using the funds from the fraudulent payment to purchase phone time). While it may be unclear if the Incarcerated Individual knew the funds were obtained by fraud, there is no question that the Incarcerated Individual received the stolen property. Under such circumstances, Securus is authorized to remove those funds from the Incarcerated Individual’s debit account and return them to their rightful owner.

Other terms:

More applicable terms and conditions apply. See Securus’ General Terms and Conditions, including Privacy Policy, for further applicable terms and conditions.

4. Text Alert and Notification Service
TEXT ALERT AND NOTIFICATION TERMS, CONDITIONS and FEES

Participation in Securus Notification Alerts ( 5msgs / month ). Message and data rates may apply.

To opt-out, text the word STOP to 77929. For Help, text the word HELP to 77929.

For more information please contact Securus Customer Care at 1-800-844-6591 or at customer_service@securustech.net.

Availability:

Alert and Notification Service is available through the following carriers:AT&T, Alltel, T-Mobile, Verizon Wireless, U.S. Cellular, Sprint, Nextel, Boost, Cellcom, Cellular One, C-Spire Wireless, Cincinnati Bell, nTelos, Virgin Mobile, ACS Wireless, Bluegrass, ECIT – Cellular One of East Central Illinois, EKN – Appalachian Wireless, GCI Communications, Immix – PC Management, Inland Cellular, IVC – Illinois Valley Cellular, Metro PCS, Nex-Tech Wireless, RCC/Unicel, Revol, RINA/All West Wireless, RINA/CTC Telecom-Cambridge, RINA/FMTC-Farmers Mutual Telephone Co., RINA/Nucla-Naturita Telephone Co., RINA/Silverstar, RINA/Snake River PCS, RINA/South Central, RINA/Syringa Wireless, RINA/UBET, West Central Wireless

Through its Text Alert and Notification Service, Securus offers a number of SMS (Text Message) features designed to assist you in managing your Securus account. Message and data rates may apply.

Text Alert and Notification service assists you with the following, described in more detail below:

  1. AdvanceConnect Low Balance Notification (General Account Notification)
  2. Direct Bill Invoice Due Notification (General Account Notification)
  3. AdvanceConnect AutoPay Payment Notification (Payment Program Notification)
  4. AdvanceConnect TextPay Notification (Payment Program Notification)
  5. Direct Bill TextPay Notification (Payment Program Notification)

(a) AdvanceConnect Low Balance Notification:

When you register to receive AdvanceConnect Low Balance notifications, we will send you a text every time your account balance reaches $10.00.

(b) Direct Bill Invoice Due Notification:

When you register to receive Direct Bill Invoice Due notifications you will receive notifications within 10, 7, and 3 days of your invoice being due.

(c) AdvanceConnect AutoPay Payment Notification:

When you register to use AutoPay with your AdvanceConnect account, you will receive a text notification with payment confirmation or payment failure. If you receive a payment failure notification you should update your AutoPay credit card information. If you believe your credit card information is good, please call Customer Care at 1-800-844-6591 to troubleshoot the issue further. With the AutoPay Payment Confirmation notification the amount of the transaction will be provided. For further information about the transaction please log in to Securus Online to view your account.

(d) AdvanceConnect TextPay Notification:

When you register to use TextPay with your AdvanceConnect account, you will receive a text notification that will give you the option to fund your AdvanceConnect account immediately with a preset amount of your choice by responding with the word PAY. Once a payment has been made with TextPay, you will receive a payment confirmation or payment failure. If you receive a payment failure notification, you should update your TextPay credit card information. If you believe your credit card information is good, please call Customer Care at 1-800-844-6591 to troubleshoot the issue further. With the TextPay payment confirmation notification, the amount of the transaction will be provided. For further information about the transaction, please log in to Securus Online to view your account.

(e) Direct Bill TextPay Notification

When you register to use TextPay to pay your Direct Bill invoice, you will receive a text notification that will give you the option to pay your Direct Bill invoice immediately by responding with the word PAY. Once a payment has been made with TextPay, you will receive a payment confirmation or payment failure. If you receive a payment failure notification, you should update your TextPay credit card information. If you believe your credit card information is good, please call Customer Care at 1-800-844-6591 to troubleshoot the issue further. With the TextPay Payment Confirmation notification, the amount of the transaction will be provided. For further information about the transaction, please log in to Securus Online to view your account.

Other Operational Notifications:

If you are registered to receive one or more of the above text notifications, we may from time to time send other operational messages about your account to your registered mobile phone.

Terms:

Any and all information supplied under this service is additional to and does not replace the information we make available to you in accordance with the Customer Agreement.

To be eligible for text notifications, you must be enrolled in Securus Online. You can register online or over the phone. Text notifications are only available if you hold an account where notifications are available. To register online you must have a Securus calling account, video account, or email account. We will allow you to register two mobile numbers with us at any time; one for General Account Notifications and one for Payment Program Notifications. If you are registered to receive text notifications and alerts about more than one account, you will be asked to choose which account you would like to receive notifications for by selecting the account type and account number presented on your notifications settings page.

We will send information about your current accounts to a mobile phone registered with a United States Mobile Phone Carrier. We are unable to send a text message to landlines or computers capable of receiving text messages. We will only send you each text once. If you delete a text we cannot send it again. If you do not confirm your subscription within 12 hours of signing up for text notifications, you will have to re-enroll and start the process over again. We will start sending text notifications and alerts within 48 hours of confirmation of registration for the service.

You can ask us to unsubscribe from your notifications at any time by replying STOP to any text notification, online with Securus Online by editing your Notification Settings, or over the phone by calling Customer Care 1-800-844-6591. Unsubscribing from text notifications will only apply to the text alert service for the specific account enrolled in notifications. Text notifications will cease within 24 hours of suspension. Text messages will be sent seven days a week between the hours of 8:00 AM and 8:00 PM of your local time zone. Notifications will be sent based on calling usage, your AdvanceConnect balance, and/or your Direct Bill invoice due date. Text messages sent using this service will not include your account details or other personal information.

Charges and Fees:

Securus does not currently charge a fee to enroll and use text notifications, AutoPay, or TextPay, but we may apply or introduce new charges on two months’ notice. As noted above, message and data rates may apply. You are responsible for charges from your mobile phone carrier, so ensure you check with them about message and data rates that could apply.

Standard transaction fees of up to $3.00 may apply for AutoPay and TextPay programs when funds are added to your AdvanceConnect account or when your Direct Bill invoice is paid.

Cancellation:

If you wish to stop receiving text notifications, you can unsubscribe from your notifications at any time by replying STOP to any text notification, by visiting Securus Online and editing your Notification Settings, or by calling Customer Care 1-800-844-6591. Unsubscribing from text notifications will only apply to the text notification service for the specific account enrolled. Text notifications will cease within 24 hours of being unsubscribed. We may decide to withdraw the service and would do so by giving you at least two months’ written notice. We may withdraw the service with immediate effect without prior notice to comply with the law, to protect security, or to combat fraud or on any ground as set out in the Customer Agreement.

General Provisions:

Sometimes repairs, updates, and routine maintenance on our systems and those of our suppliers may mean that text notifications may be unavailable from time to time. We will not be liable if text notifications and alerts are unavailable at any time for reasons that we cannot control or if you do not receive text notifications or alerts for reasons within your control, i.e., your phone being switched off, there is no network coverage, or you change your mobile phone number.

You are responsible for making sure no one has access to confidential information shown on (or stored in) your mobile phone. If your phone is lost or stolen, or if you change your number or mobile phone carrier, it is your responsibility to ask us to suspend your text notifications as soon as possible. Otherwise we will continue to provide text notifications and alerts to the mobile number you have registered for the service. We will not be liable if your account information becomes known to someone because you do not notify us or if the registration information you gave us is incorrect.

We may send you emails from time to time with information about the service explaining how the service works and any steps that you need to take in relation to the service.

Other terms:

More applicable terms and conditions apply. See Securus’ General Terms and Conditions, including Privacy Policy, for further applicable terms and conditions.

5. Securus Video ConnectSM Service
SECURus Video ConnectSM TERMS, CONDITIONS and FEES

Securus Video ConnectSM is a web-based communication system that allows family members, friends, attorneys and other approved visitors to schedule and participate in Video ConnectSM sessions with an Incarcerated Individual using Internet access from a smartphone, tablet or computer with a webcam. Visits are scheduled in advance according to the specific correctional facility’s communication hours and policies.

Securus Video ConnectSM allows users to avoid the time, expense and hassle of travelling to and from a correctional facility to visit an Incarcerated Individual.

Billing and Payments:

Note:A credit card will be required in order to process the communication fee. If you do not have a credit card, you can purchase a pre-paid Visa or MasterCard. These are available at general retailers (such as Walmart, Kmart and Target) as well as many drug stores (such as Walgreens and Rite Aid).

Visits are pre-paid and non-refundable. If you believe there was a system problem that did not allow you to participate in a scheduled video session, please fill out and submit a Credit Request Form. We will review and reply to your request within 72 hours.

Securus is not responsible for disconnects due to behavior issues, disconnects initiated by the correctional facility, or disconnects due to Internet connection or hardware malfunctions. If you believe your session was disconnected due to a Securus Video ConnectSM system error, fill out and submit a Credit Request Form. We will review and reply to your request within 72 hours.

Pricing, session lengths, and hours of availability of Securus Video ConnectSM may differ depending on the facility chosen or the communication center being used.

Once scheduled, a Video ConnectSM session must be attended during the scheduled time period. Failure to sign on at the scheduled time or signing on late will not extend the session time period for which you paid.

In limited situations, Securus may, at its discretion, offer a credit for a scheduled and paid Video communication session. A credit is defined as funds used to pay for a session being placed back on to the user’s account, which are available for use for another future Video ConnectSM session. Credits may occur when a) the facility cancels a paid Video ConnectSM session before the session begins, b) the facility rejects a paid Video ConnectSM session prior to it starting, and c) Securus cancels a paid Video ConnectSM session before the session begins. Credits will not be given for sessions where the scheduled time has started or prior to session completion. Credits shall expire 90 days from date of issue.

Service Fees. In addition to the service payment and in consideration for the use of the service, you agree to pay Securus a fee for (a) each scheduled Securus Video ConnectSM session at the applicable rates then in effect, which will include applicable fees, taxes, pass through third-party fees, surcharges and other charges. The applicable service fee(s) for your use of Securus Video ConnectSM will be provided on the website. As a result, you will be able to understand the amount of the applicable service fees before you pay for and schedule a Securus Video ConnectSM session. All service fees are non-refundable and non-creditable.

For more detailed information please use the links below to find the facility you will be visiting. Click on the county name to see hours of operation, price, and the location of communication centers.

Payments:

Securus Correctional Billing Services
PO Box 650757
Dallas, TX 75265-0757

Correspondence:

Securus Correctional Billing Services
PO Box 1109
Addison, TX 75001

Customer Service Hours of Operation:

24 hours a day, 7 days a week
Automated System:Always Available

Service:

Main Support:1-800-844-6591

Securus Video ConnectSM Support:1-877-578-3658

System Requirements and Setting up an Account:

In order to use Securus Video ConnectSM you will need to have Javascript enabled in your browser, Microsoft Windows Operating system (XP, Vista or Windows 7) and Adobe Flash Player.

Most built-in cameras on laptops are good enough in terms of picture quality.

For users with an external webcam, we recommend using a 1.3 megapixel USB web-camera. You can purchase these types of webcams at most electronics stores (such as Best Buy and Radio Shack) and many general retailers (such as Walmart, Kmart, and Target).

There is also small JAVA client that is required in order for Securus Video ConnectSM to transmit the audio and video.

In order to begin visiting with an Incarcerated Individual from the comfort of your home, office, or any location equipped with high speed Internet, a PC, and webcam, you must first create a Securus Video ConnectSM account.

Securus is not responsible for the quality of your Internet connection or for the setup and operation of your computer, web camera, or other hardware. Problems related to your Internet connection or hardware should be directed to your Internet service provider or a qualified computer repair technician.

Other terms:

More applicable terms and conditions apply. See Securus’ General Terms and Conditions, including Privacy Policy, for further applicable terms and conditions.

EMESSAGING™ TERMS AND CONDITIONS

Before you purchase postage, you must read and agree to these eMessaging Terms of Service (these “Terms of Service”) and any future amendments.  These Terms of Service constitute a legally binding agreement between you and Securus Technologies, Inc. (“Securus”).

  1. Securus may amend these Terms of Service at any time by posting a revised version on our website.  The revised version will be effective at the time we post it. We last modified these Terms of Service on 7/1/2020.  If there is any inconsistency between these Terms of Service and either our Privacy Policy (located at  aventiv.com) (the “Privacy Policy”) or our Advance Connect Terms of Use, these Terms of Service will control. Nothing in these Terms of Service will be deemed to confer any third-party rights or benefits.
  2. The Securus eMessaging Service (the “Service”) allows you to send a message to an Incarcerated Individual at a correctional institution where the Service is enabled (any such correctional institution, the “Client”).  For certain Clients, the Service allows you to send additional attachments with your message.  Incarcerated Individuals may reply with a message if you prepay with a stamp when sending your message; Incarcerated Individuals can also send messages if you transfer stamps to them or if they purchase stamps with their Inmate Debit account.  Messages may be sent via securustech.net or the Securus Mobile App.  To send messages or accompanying materials, you must purchase postage with a credit card or debit card (collectively, a “Bank Card).  To use the Service, you must have an active free Securus Online account.  In addition, you will be required to provide Securus with certain information to allow us, among other things: to verify your identity; to verify the Incarcerated Individual’s identity; to receive appropriate Bank Card authorization; and to provide any other information Securus’ Clients may require.  Please refer to Securus’ Privacy Policy for information concerning Securus’ use of this information.
  3. PROPER USE. You agree that you are responsible for your use of the Service, your own communications, and for any consequences of your use of the Service.  You agree that you will use the Service in compliance with all applicable local, state, and federal laws, rules and regulations (including any laws regarding the transmission of technical data exported from your country of residence), as well as the policies, procedures, and restrictions imposed by our Clients.  You are fully responsible for maintaining the confidentiality of your account information (including your username and password).  You agree to notify Securus of any unauthorized use of your password or account or any other breach of security.  You must not, must not agree to, and must not authorize or encourage any third party to: (a) use the Service to transmit any content that is unlawful, defamatory, harassing, abusive, fraudulent, obscene, or is otherwise objectionable as reasonably determined by Client; (b) transmit any content that infringes upon another party’s intellectual property rights or other proprietary, contractual, or fiduciary rights or obligations; (c) prevent others from using the Service; (d) use the Service for any fraudulent or inappropriate purpose; or (e) act in any way that violates Securus’ policies, as may be revised from time to time.  Violation of any of the foregoing may result in non-delivery of the message or any attachment, immediate termination of your account without refund, and may subject you to state and federal penalties and other legal consequences.  Securus may, but has no obligation, to investigate your use of the Service in order to determine whether a violation of these Terms of Service occurred or to comply with any applicable law, regulation, legal process, or governmental request.
  4. CONTENT OF THE SERVICE.  Securus and the Client may access, read, preserve, and disclose any information as it reasonably believes is necessary to (a) detect, prevent, or otherwise address fraud or security issues (including, without limitation, the filtering of messages; (b) satisfy any applicable law, regulation, legal process, or governmental request; (c) enforce these Terms of Service (including investigating of potential violations of these Terms of Service); (d) respond to user support requests; (e) protect the rights, property, or safety of Securus and its Clients; or (f) for any law enforcement, penological, investigatory, or other purpose.  Securus will not be responsible or liable for the exercise or non-exercise of its rights under these Terms of Service.  You agree that each message and, if applicable, attached media you send will be reviewed, monitored, and preserved by Securus and our Clients, and that you waive any privacy or other confidentiality rights you may have in the contents of your messages and, if applicable, attached media.  If you are an attorney, you agree you will not use the Service to transmit any confidential or privileged communications, and (on behalf of yourself and your clients) you waive any claim against Securus or our Clients for violation of the attorney-client privilege. 
  5. INTELLECTUAL PROPERTY RIGHTS. You acknowledge that Securus owns all right, title and interest in and to the Service (including, without limitation, all intellectual property rights) (the “Securus Rights”), and the Securus Rights are protected by U.S. and international intellectual property laws.  Accordingly, you agree that you will not copy, reproduce, alter, modify, or create derivative works from the Service. The Securus Rights include rights to (a) the Service developed and provided by Securus; and (b) all software associated with the Service.
  6. Purchased postage rate is dependent on the facility where the incarcerated person is housed. Postage purchased for an incarcerated individual cannot be used to send eMessages or media to an incarcerated individual at a different facility.
  7. All purchased postage is non-refundable.  Unused postage will not be refunded.  If you transfer stamps to an Incarcerated Individual, they are owned by the Incarcerated Individual, must be used, and will not be refunded. If the Client refuses to distribute a message or media attachment to an Incarcerated Individual, then no refund or replacement postage will be given.
  8. DELIVERY OF MESSAGES AND ATTACHMENTS. Under some circumstances, a Client may refuse to distribute a message or attachment.  In those cases, neither Securus nor the Client will be responsible to you.  If a message is sent to an Incarcerated Individual who was relocated to a community correction facility, paroled, or discharged; then the message may not be distributed to the Incarcerated Individual.  In those cases, neither Securus nor the Client will be responsible to you.
  9. You may terminate your use of the Service with or without cause at any time by providing written notice to Securus at the following address: PO Box 1109 Dallas, Texas 75001 or via  securus.custhelp.com/app/ask.  Securus may at any time and for any reason, without prior notice, terminate the Service, terminate these Terms of Service, or terminate your account.  Upon termination, your account will be disabled and you may not be granted access to your account or other content contained in your account.  Securus will notify you of any termination, which will be effective immediately upon Securus’ delivery of the notice.  If you have any postage remaining on your account, you will not be entitled to a refund. Sections 3, 4, 5, 10 and 11 of these Terms of Service survive any termination.
  10. NOTICE TO SECURUS. Notice to Securus must be sent to Securus Technologies, Inc., PO Box 1109, Dallas TX 75001.
  11. GOVERNING LAW. These Terms of Service and the rights of the parties hereunder will be governed by and construed in accordance with the laws of the State of Texas, exclusive of conflict or choice of law rules.
  12. DISPUTE RESOLUTION. 
    1. Any dispute, claim or controversy among the parties arising out of or relating to these Terms of Service or the Service (a “Dispute”) will be finally resolved by and through binding arbitration administered by JAMS or the American Arbitration Association (“AAA”) pursuant to their respective arbitration rules (the “Rules”), provided that failure to adhere to any of the time limits set forth in the Rules will not be a basis for challenging the award. Both (i) the foregoing agreement of the parties to arbitrate any and all Disputes; and (b) the results, determinations, findings, judgments, and awards rendered through any arbitration, will be final and binding on the parties and may be specifically enforced by legal proceedings in any court of competent jurisdiction.
    2. The arbitration will be conducted by three arbitrators. Each party will select one arbitrator within 30 days of commencement of the arbitration. If any party fails to select an arbitrator, then (upon request of any party) JAMS or the AAA will appoint the arbitrator. JAMS or the AAA will appoint the third arbitrator, who will serve as Chairperson of the arbitral panel. The arbitrators must apply the terms of this Section 11 (including, without limitation, the waiver of class-wide arbitration set forth below).
    3. The place of arbitration will be Dallas, Texas.
    4. The cost of the arbitration proceeding (including, without limitation, each party’s attorneys’ fees and costs) will be borne by the unsuccessful party or( at the discretion of the arbitrators) may be prorated between the parties in whatever proportion the arbitrators determine to be equitable and will be awarded as part of the award.
    5. The arbitration provisions set forth in this Section 11, and any arbitration conducted pursuant to this Section 11, will be governed exclusively by the Federal Arbitration Act, Title 9 United States Code, to the exclusion of any state or municipal law of arbitration.
    6. WAIVER OF CLASS ACTION LAWSUIT AND CLASS-WIDE ARBITRATION: ALL DISPUTES, REGARDLESS OF THE DATE OF ACCRUAL OF THE DISPUTE, WILL BE ARBITRATED ON AN INDIVIDUAL BASIS. YOU ARE WAIVING YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT, AND TO CERTAIN DISCOVERY AND OTHER PROCEDURES THAT ARE AVAILABLE IN A LAWSUIT. YOU AND SECURUS AGREE THAT THE ARBITRATORS (I) HAVE NO AUTHORITY TO ORDER CONSOLIDATION OR CLASS ARBITRATION OR TO CONDUCT CLASS-WIDE ARBITRATION PROCEEDINGS, AND (II) ARE ONLY AUTHORIZED TO RESOLVE THE INDIVIDUAL DISPUTES BETWEEN YOU AND SECURUS ALONE. FURTHER, YOU WILL NOT HAVE THE RIGHT TO CONSOLIDATION OR JOINDER OF INDIVIDUAL DISPUTES OR ARBITRATIONS, TO HAVE ANY DISPUTE ARBITRATED ON A CLASS ACTION BASIS, OR TO PARTICIPATE IN A REPRESENTATIVE CAPACITY OR AS A MEMBER OF ANY CLASS PERTAINING TO ANY CLAIM SUBJECT TO ARBITRATION.
    7. ANY CHALLENGE TO THE VALIDITY, EFFECT, AND ENFORCEABILITY OF THE WAIVER OF CLASS ACTION LAWSUIT AND CLASS-WIDE ARBITRATION IN SECTION 11(VI) WILL BE DETERMINED SOLELY AND EXCLUSIVELY BY THE FEDERAL DISTRICT COURT LOCATED IN THE NORTHERN DISTRICT OF TEXAS OR THE TEXAS STATE COURT IN DENTON COUNTY AND NOT BY JAMS, AAA, OR ANY ARBITRATOR. WITHOUT WAIVING THE RIGHT TO APPEAL THE DECISION, IF ANY PORTION OF SECTION 11(VI) IS STRICKEN FROM THIS SECTION 11 OR DEEMED OTHERWISE INVALID OR UNENFORCEABLE, THEN (I) THIS ENTIRE SECTION 11 (OTHER THAN THIS SENTENCE) WILL BE STRICKEN FROM THIS AGREEMENT AND INAPPLICABLE, AND (II) ANY AND ALL DISPUTES WILL PROCEED IN THE FEDERAL DISTRICT COURT LOCATED IN THE NORTHERN DISTRICT OF TEXAS OR THE TEXAS STATE COURT IN DENTON COUNTY AND BE DECIDED BY A JUDGE, SITTING WITHOUT A JURY, ACCORDING TO APPLICABLE COURT RULES AND PROCEDURES, AND NOT AS A CLASS ACTION LAWSUIT.
    8. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY. THIS SITE AND THE SERVICES INCLUDED ON THIS SITE ARE PROVIDED BY SECURUS ON AN “AS IS” AND “AS AVAILABLE” BASIS. SECURUS MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS, OR SERVICES INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK AND THAT YOU ARE SOLELY RESPONSIBLE FOR THE ACCURACY OF THE PERSONAL AND PAYMENT INFORMATION THAT YOU PROVIDE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, SECURUS DISCLAIMS ALL WARRANTIES.  YOU MAY HAVE OTHER RIGHTS THAT VARY BY JURISDICTION.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, SECURUS DISCLAIMS ALL WARRANTIES. YOU MAY HAVE OTHER RIGHTS THAT VARY BY JURISDICTION.

Looking for a great way for your family and friends to keep an incarcerated loved one connected? Share interesting and important aspects of your lives in real time by using remote video. Going digital and having remote access – via an iPhone or Android app – gives you freedom to share from anywhere.

Create a Securus Online account now and add video to your account.

Funding Options

Securus offers a number of convenient funding methods to meet your needs.